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Tony777

2 posts

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#303756 7-Mar-2023 15:39
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Hi,

 

I have been having lots of problems with Sky Sport Now on my Samsung TV. Sky tell me my app version is old and out of date but when I contact Samsung they say its the most recent version they have. What app version do you have on your Samsung TV. Why would my TV not be updating the app. I have done a Smart Hub reset.

 

Version number is 4.0.0 last updated August 22 2022.   My TV model is QA65QN90AAS (only 18 months old) Software version is 2111


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wratterus
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  #3046896 7-Mar-2023 16:03
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Not a lot of help sorry but have friends with a similar age Samsung TV (perhaps slightly older) who are using it no issues. Couldn't give you any version numbers though. In fact last time I saw it I felt like Sky had improved the smoothness of it which is nice. 




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  #3046905 7-Mar-2023 16:35
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What issue are you having?

Tony777

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  #3046908 7-Mar-2023 16:43
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The picture quality of the non ESPN channels is very poor (ESPN and ESPN 2 are good), we get logged out of the app all the time, and now the ESPN channel has effectively stopped functioning properly (weirdly the other channels including ESPN 2 function fine). The point is Sky say we should have an updated version of the app and I have no idea how there can be such a breakdown on either Sky's or Samsung's part.


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