Sky Dish Q - reception bad

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fishb8

85 posts

Master Geek

#306686 13-Aug-2023 17:35

Wew had the new SkyBox for a while and hated it and got old (different box) back again. All went well and we were happy campers but, for the last few weeks, we have been getting pixilation and often nothing. Depowering it sometimes does the trick but we called sky help.

Tech came and looked at reception rate and he said it was bad and not the box but the dish. We are in a 2 storey house and the dish is high up on top of dormer bathroom. Tech said wind may have blown it out of place but he couldn't do it as needed scaffold. Dish was installed about 30 years ago and tech did a great job running cable through attic, bedroom wardrobe, through floor to under stairs cupboard and through dividing wall to lounge.

Question - is this repairable as re-routing cable for a new dish location is very tricky. Who pays for this?

Does the new SkyBox need the dish or can everything come through the fibre. We had the new box and I installed it ok and all went well just the awful software was so inferior and difficult to use compared to the old MySky. It was a happy day we got the MySky back.

Now that EPL has started, I really want to be able to record the overnight games.

RunningMan

8953 posts

Uber Geek

#3115329 13-Aug-2023 17:49

It's reasonably simple to realign the dish, but access will be the issue in your case. I'd imagine they would replace the LNB too as a precaution if it's 30 years old.

snnet

1410 posts

Uber Geek

#3115331 13-Aug-2023 18:03

I wish they could keep their story straight. I work in the construction field and have told at least three clients to get SKY organised for dish install etc asap as the scaffold is up and would be easier for them. They always refuse and say they must use their extension ladders and harnesses otherwise they'll get in trouble with their health and safety officers that apparently spot check

psychnurse

329 posts

Ultimate Geek

ID Verified

Trusted

#3115742 14-Aug-2023 15:25

I keep getting no satellite connection and pixilation with the new box. My work around, loaded Kodi on it and got the sky go app via Matt Huisman. No issues

fishb8

85 posts

Master Geek

#3115743 14-Aug-2023 15:38

psychnurse:

I keep getting no satellite connection and pixilation with the new box. My work around, loaded Kodi on it and got the sky go app via Matt Huisman. No issues

For the month we had the new Sky Box, we had no pixilation. Just that it was such a bunch of shyte compared to the old MySky.

tweake

2391 posts

Uber Geek

#3115755 14-Aug-2023 16:17

fishb8:

Wew had the new SkyBox for a while and hated it and got old (different box) back again. All went well and we were happy campers but, for the last few weeks, we have been getting pixilation and often nothing. Depowering it sometimes does the trick but we called sky help.

Tech came and looked at reception rate and he said it was bad and not the box but the dish. We are in a 2 storey house and the dish is high up on top of dormer bathroom. Tech said wind may have blown it out of place but he couldn't do it as needed scaffold. Dish was installed about 30 years ago and tech did a great job running cable through attic, bedroom wardrobe, through floor to under stairs cupboard and through dividing wall to lounge.

Question - is this repairable as re-routing cable for a new dish location is very tricky. Who pays for this?

Does the new SkyBox need the dish or can everything come through the fibre. We had the new box and I installed it ok and all went well just the awful software was so inferior and difficult to use compared to the old MySky. It was a happy day we got the MySky back.

Now that EPL has started, I really want to be able to record the overnight games.

it sounds like a dish issue. wind doesn't blow them out of alignment if installed correctly. odds are the lnb cover has failed and water has gotten in. possibly rusted out dish as well. not a big job, just need a big ladder etc to get up there.

got a pic of the dish and access?

fishb8

85 posts

Master Geek

#3115785 14-Aug-2023 17:06

tweake

2391 posts

Uber Geek

#3115794 14-Aug-2023 17:22

its a bit hard to tell, but it looks like you could get up there off a big ladder easy enough. failing that, pop the tiles up (on a dry day!) and walk up.

i suspect the tech (i use that term loosely, sorry to all real techs) couldn't be bothered so passed the job on.

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Apsattv

2388 posts

Uber Geek

#3115826 14-Aug-2023 18:48

You are being told nonsense, thats a 20 min job, Yes they will need their ladder and harness. But scafolding that's nonsense! it looks like the older style dual head lnbf. Which were not very reliable. Easy for them to swapout

I doubt the cabling is of any issue.

You are paying them for their service get back onto them to come and fix it.

fishb8

85 posts

Master Geek

#3115951 15-Aug-2023 08:39

fishb8

85 posts

Master Geek

#3115954 15-Aug-2023 08:42

Wow, never realised how much moss was on tiles!

Just called help desk again and was told the 'tech' would be calling today.

Using the 0800 759759 number gets you answered immediately!!

fishb8

85 posts

Master Geek

#3116692 16-Aug-2023 12:17

fishb8:

After numerous phone calls, I got an installer with a long ladder who replaced the LNB . Took him less than 29 minutes to put ladder up and replace the faulty part.

So pleased to get normal reception back.

Thanks for the advice👍