Lack of Neon on Xbox

Forums › Sky, Neon, Lightbox › Lack of Neon on Xbox

xpd

Geek of Coastguard
14115 posts

Uber Geek
+1 received by user: 4574

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#307053 14-Sep-2023 19:31

So i messaged Neon via FB as to why there is no Neon app for Xbox.

Got a response that they'd find out and let me know..... no response after a month.

So messaged again via FB, get a quick response of "Dont ask here, ask via our live chat" (Is that not what FB is....) so off to the Neon live chat I go... its the same guy who answers there. What the hell...

Dosent even ask what I want, just says "we don't support it". So I say, I understand that, but why not, technical issue or..... ?

Awesome response of "Dont know".

Wow.... great service there :D Could've at least grabbed my email, then said "I'll get someone in the know to contact you"

Anyone here know why there is no app ? its not like Xbox platform is new.

XPD / Gavin

LinkTree

Qazzy03

545 posts

Ultimate Geek
+1 received by user: 490

#3127932 14-Sep-2023 20:09

I mean you are asking as CSR, they probably do not know and if they did know they most likely would not be given the authorisation to say why it isn't if it was not in their OP manual.

Since it isn't here https://help.neontv.co.nz/support/solutions/articles/64000203651-what-devices-can-i-watch-neon-on-

I doubt it is in the OP Manual, someone will know, but good luck getting an offical answer.

DwoodNZ

6 posts

Wannabe Geek
+1 received by user: 1

#3167888 4-Dec-2023 11:25

I asked this question a couple weeks ago, here is the response.

I have even tried running Neon on the Edge Browser on Xbox, but that doesn't work either.

Hi Dave.

Thank you for your email.

At this stage there are no plans to have the NEON app available on Xbox.

Cheers

Ron
The Neon Team

xpd

Geek of Coastguard
14115 posts

Uber Geek
+1 received by user: 4574

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#3167912 4-Dec-2023 12:13

Its ridiculous. My "smart yet not smart" TV handles it, but a console cant....

XPD / Gavin

LinkTree

Senecio

2851 posts

Uber Geek
+1 received by user: 3159

ID Verified

Lifetime subscriber

#3167923 4-Dec-2023 12:29

I don't blame them to be honest. It's just another platform that they have to provide support for and troubleshoot. 10yrs ago it was the norm to use a console as media centre but these days when a CCWGTV costs ~$90 I wouldn't bother developing an app for a console.

xpd

Geek of Coastguard
14115 posts

Uber Geek
+1 received by user: 4574

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#3167931 4-Dec-2023 12:47

But they develop the app for every new release of Playstation, and TV.......

XPD / Gavin

LinkTree

sen8or

1897 posts

Uber Geek
+1 received by user: 1402

#3168227 5-Dec-2023 08:07

Didnt they sign some exclusive deal with PS many years ago when first launching. IIRC it was only exclusive for an initial term (can't recall how long), but it seems like many things Neon, there is little appetite to deliver little more than the most basic service possible.