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Jnhassall

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#311074 12-Dec-2023 06:16
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Hello all,

 

I’m using the most current software on the new-ish white Sky NZ box. 

 

The box (and not the TV) seem to be in a very detailed Audio Description mode, the remote is limited on it’s actions and green boxes are separating sections of the UX.

 

After 2 attempts at a soft reset, I’m completely lost and reaching out for help and advice!

 

The Audio Description is crazy.. literally reading out signing into each app, or stating a TV show is on channel 3, lasts 39 more minutes etc,etc 

 

Crucially..whilst I can hover over the MyHub button or use the MyHub button on the remote, I cannot use the standard select key and open Android settings.

 

Any advice on

 

     

  1. How to run a hard reset on the new box without a remote 
  2. Any combinations of remote keys pressed down to remove AD mode
  3. Any other ideas?  

 

 

 

Thanks.

 

 

 

 


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Jnhassall

3 posts

Wannabe Geek


  #3170902 12-Dec-2023 06:51
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A little more on the Audio Description 

 

Sky Box

 

  • ”signing into TVNZ+ using email address xxx.com

Netflix

 

  • Reads out every name of the shows displaying on your home screen
  • ”Fast forward 3XS”
  • ”at the beginning of the show”
  • ”Volume 16”




zxboy
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  #3170909 12-Dec-2023 07:52
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Looks like an accessibility option is on.

 

If you go to My Hub > Android Settings > Device Preferences > Accessibility (towards the end of the menu) you can see what's been enabled. There is also a shortcut (back and down held for three seconds) which can enable / disable some settings - that may be it.

 

 


Jnhassall

3 posts

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  #3170913 12-Dec-2023 07:58
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Thank you XZBoy - that remote short cut worked perfectly.

 

 

 

Merry Christmas.

 

 

 

(will delete the post shortly, hopefully you’ll see this)




xpd

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  #3170915 12-Dec-2023 08:00
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Jnhassall:

 

(will delete the post shortly, hopefully you’ll see this)

 

 

Why ?

 

 





XPD / Gavin

 

LinkTree

 

 

 


Handsomedan
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  #3170929 12-Dec-2023 08:59
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xpd:

 

Jnhassall:

 

(will delete the post shortly, hopefully you’ll see this)

 

 

Why ?

 

 

 

 

Agree - would leave this up in case anyone else needs this kind of help. It's a bugbear of many New Sky Box users that they don't get good help from Sky, so this is good stuff. 





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evnafets
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  #3171004 12-Dec-2023 10:51
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And it would also be useful to bring this to the attention of @SkyNZ

 

The fact the standard select key allegedly stops working in this mode sounds like an issue they might want to look at


 
 
 
 

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zxboy
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  #3171032 12-Dec-2023 11:44
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What's the bet Sky's helpdesk gets a few calls about this feature?


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