SKY Parental PIN

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Fog

372 posts

Ultimate Geek

#311437 15-Jan-2024 14:23

I am using the new white sky control box which was activated in February 2023. All of a sudden I am being told "Restricted Content" "Incorrect Pin".

last night watching the weather on Channel 3 and half way through it came up "Incorrect Parental PIN and nothing else. I tried to phone SKY on 0800 759 759

but was told they closed at 6pm. I couldn't believe what I was hearing. No wonder SKY has such a bad name. I wonder if anyone else is having the same problems.?

gehenna

8510 posts

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#3182230 15-Jan-2024 14:42

Unplug the stb for 30 seconds and plug it back in. Unless you or someone else changed your pin and forgot it. It's usually 0000 ootb iirc though.

Fog

372 posts

Ultimate Geek

#3182231 15-Jan-2024 14:45

gehenna: Unplug the stb for 30 seconds and plug it back in. Unless you or someone else changed your pin and forgot it. It's usually 0000 ootb iirc though.

Thanks. I

have never had the need for a PIN. Is there any way I can do away with the need for a PIN?

cisconz

cisconz
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#3182234 15-Jan-2024 15:07

You need to go into the parental controls and change all the clasifications to unlocked

https://help.sky.co.nz/s/article/Parental-Control-for-your-Sky-Box

Hmmmm

evnafets

537 posts

Ultimate Geek

Lifetime subscriber

#3182242 15-Jan-2024 15:41

You might try contacting them on (09) 525 5555 ?
That seems to be their advertised number for customer support now.

Spyware

3763 posts

Uber Geek

Lifetime subscriber

#3182246 15-Jan-2024 16:00

I get the "Restricted content" message regularly, multiple times/week, on all/any channels. I simply enter the code.

Going to sky.co.nz/myaccount and using the chatbot is the quickest way to talk to someone.

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Fog

372 posts

Ultimate Geek

#3182252 15-Jan-2024 16:40

evnafets:

You might try contacting them on (09) 525 5555 ?
That seems to be their advertised number for customer support now.

Tried that and got same response about being closed.

Fog

372 posts

Ultimate Geek

#3182253 15-Jan-2024 16:43

Spyware:

I get the "Restricted content" message regularly, multiple times/week, on all/any channels. I simply enter the code.

Going to sky.co.nz/myaccount and using the chatbot is the quickest way to talk to someone.

That is interesting. This must be something new because I have only started to get it. It is easy enough to enter a PIN now I know they require it.

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Fog

372 posts

Ultimate Geek

#3182385 15-Jan-2024 19:14

Again, tonight get almost to end of weather on channel 3 and up pops request for a PIN. Surely this is a fault in the so-called new STB.

Why can't they sort out these problems, surely it can't be that difficult.?

Goosey

2833 posts

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Subscriber

#3182386 15-Jan-2024 19:16

Fog:

Again, tonight get almost to end of weather on channel 3 and up pops request for a PIN. Surely this is a fault in the so-called new STB.

Why can't they sort out these problems, surely it can't be that difficult.?

a problem isnt a problem until its a problem :-)

Spyware

3763 posts

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Lifetime subscriber

#3182387 15-Jan-2024 19:17

I've had this problem since I got the box on Feb 23rd last year.

Fog

372 posts

Ultimate Geek

#3182510 16-Jan-2024 08:40

Spyware:

I've had this problem since I got the box on Feb 23rd last year.

What sort of response and action did you get when you reported it This is starting to annoy me.

The first time I reported it they said they would remove my PIN. The second time I reported it they said no one can remove my PIN. No one appears

to know what they are doing at SKY. As I said before surely it can't be that difficult to fix.? Anyone got any suggestions about fixing this problem.?

evnafets

537 posts

Ultimate Geek

Lifetime subscriber

#3182518 16-Jan-2024 09:20

Fog:

Again, tonight get almost to end of weather on channel 3 and up pops request for a PIN. Surely this is a fault in the so-called new STB.

Why can't they sort out these problems, surely it can't be that difficult.?

I would imagine it is more of a 'data' problem than a problem with the box itself.

The pin should be requested when the content is objectionable in some way or other. e.g. some of the racier scenes / sexposition in Game of Thrones would have warranted the pin popping up.

It will be tied to the 'rating/warnings' of the program currently being broadcast. And it will probably apply itself a minute or two early - just to be safe.

What time was the 'weather' on channel 3? What was the next program on the schedule? Would it have required the parental pin popup?
Assuming 6pm news, at 7pm was Block Australia (rated PG).

https://help.sky.co.nz/s/article/Parental-Control-for-your-Sky-Box
Indicates it will show the parental pin before 8:30pm for Adults only content regardless of your settings.

Spyware

3763 posts

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Lifetime subscriber

#3182519 16-Jan-2024 09:44

"Restricted Content" problem with me can happen on multiple channels simultaneously. I'm not aware of watching any programs that could be classified as restricted content at the time, generally watching sport and news. On Sunday I couldn't watch any channels from 14:30 as it was saying "Upgrade Subscription".

Fog

372 posts

Ultimate Geek

#3182525 16-Jan-2024 10:04

Thanks for all comments. I am at least better informed now.

Fog

372 posts

Ultimate Geek

#3185166 22-Jan-2024 13:47

Update. I am pleased to report that I have not had one PIN required notice for the past few days. Hope it is not a fluke and that someone has fixed it. Fingers crossed.