SkyGo Airplay broken on iOS 18.4 on iPhone

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StoneChain

26 posts

Geek

#319220 3-Apr-2025 16:40

Since updating my iPhone to iOS 18.4 and installing the new SkyGo app build, it refuses to Airplay any content - just a spinning wheel on the Airplay pop-up on the phone. If I choose to mirror my device to the TV using the main iPhone settings, it works instantly, so I know the devices can talk to each other. This was working a couple of days before the 18.4/new app updates.

If I use an iPad that has not been updated, I can share content to the same TV via Airplay without any problems.

Anyone else noticed this?

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185 posts

Master Geek

#3360326 3-Apr-2025 21:36

I’m having the same problem with 18.4 just went to try sky go and would not connect just spinning also tried three now same problem, tvnz same sky sports now connect to airplay I reset network on iPhone still same problem, iPad hasn’t been updated yet and AirPlay works fine

Gbvinceb

2 posts

Wannabe Geek

#3360343 3-Apr-2025 23:00

I have had the same issue. I seem to get round it by turning off wifi. connecting to Skygo using mobile data and then Airplaying. Once it connects then relink to Wifi. This never happened before.

I contacted Sky about this issue and their bizarre reply from their contact centre said" We acknowledge you are attempting to use the Skygo App on your Apple TV. Please be advised that the Sky Go App is not accessible on televisions. The App can only be used on computers, smartphones and compatible devices. " This makes no sense and does not comprehend the issue - though I am not surprised by their contact centre's lack of knowledge

Hemi88

185 posts

Master Geek

#3360396 4-Apr-2025 02:15

I’ve tried all the apps that I have installed on my phone and sky sports now,crunchy roll,triller tv, Disney plus,atv+,NZR+all work fine with AirPlay but tvnz+ three now and sky go will not on iOS 18.4 I tried three now on safari and same thing but all work perfect on 18.3.1

Quinny

887 posts

Ultimate Geek

Trusted

#3360711 4-Apr-2025 13:48

I'm on the IOS beta cycle, and I just went to the new version last night (edit its 18.4 22E2240). I had issues with TV3 not showing Chromecast when I first updated to 18.4, but those were resolved in early March (big thumbs up to TV3 for their prompt response/new version when I PM'd them). For me, all apps work fine. Will check AirPlay when I get home tonight. Are people testing with WiFi on or off? As my issues were wifi-based with TV3.

StoneChain

26 posts

Geek

#3360726 4-Apr-2025 14:16

I'm certainly using WiFi as I understood both devices need to be on the same network for AirPlay to work. Interesting to hear that others are having similar problems since the 18.4 iOS update and not just with SkyGo. Hopefully Sky will pick up on this quickly and get it sorted.

suthland

63 posts

Master Geek

#3360733 4-Apr-2025 14:51

Same issue, both iphone and ipad running 18.4 and AppleTV running 18.4 and latest Skygo App 7.0.16 updated 2 days ago won’t cast to Apple Airplay but will to chrome caste.

StoneChain

26 posts

Geek

#3360893 4-Apr-2025 22:47

Logged the issue today via the Sky web site and received the following response:

I’m sorry to hear that you're having issues with AirPlay after updating to iOS 18.4 and the latest version of the SkyGo app. It seems like you're not alone, as others are experiencing similar problems after the updates.

At this stage, the issue might be related to a compatibility problem with the app and the new iOS version. I recommend trying the following steps as a troubleshooting measure:

Check for any SkyGo app updates in the App Store, as there might be a newer version that addresses this issue.

Reboot both your iOS device and the Apple TV to ensure there’s no temporary glitch causing the issue.

Reinstall the SkyGo app to see if that helps resolve the AirPlay issue.

AirPlay Settings: Make sure AirPlay is fully enabled on both your device and TV, and that you're connected to the same Wi-Fi network.

The only sensible suggestion there is the one about checking for SkyGo App updates, I think. But at least they are aware there’s a problem!

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alasta

6707 posts

Uber Geek

Trusted

Subscriber

#3361286 6-Apr-2025 12:37

This morning I tried to stream 30 With Guyon Espiner from the RNZ web site to my Apple TV. It's worked perfectly fine in the past, but not since iOS 18.4.

I would suggest this is another faulty software update from Apple, as opposed to a Sky TV specific problem.

StoneChain

26 posts

Geek

#3361361 6-Apr-2025 17:41

It certainly seems to be something that's affecting multiple apps, but whether it's an Apple issue or something common to the way each of those apps has implemented Airplay, only the app developers can say. I wonder what will come first, a new SkyGo build, or iOS 18.4.1?

rugrat

3108 posts

Uber Geek

Lifetime subscriber

#3361478 6-Apr-2025 23:31

The first day I saw this thread it was still working for me. I updated the Sky Go application and still working.

The next day it stopped air playing with just the spinning thing, weird it worked first day.

I have a web log in using Safari on another service, tapping air play on this has also stopped working, though I can get that one to work by turning on air play in control centre.

Doing control centre method with Sky Go, air play comes up on TV, but the video keeps playing on the phone.

I’m air playing to a TCL TV, but I’m guessing if try Apple TV same thing will happen.

StoneChain

26 posts

Geek

#3361485 7-Apr-2025 06:34

LG TV for me.

I’d still like to see Sky release a native App for LG TVs. Would save a lot of messing about!

alasta

6707 posts

Uber Geek

Trusted

Subscriber

#3361518 7-Apr-2025 09:23

StoneChain:

It certainly seems to be something that's affecting multiple apps, but whether it's an Apple issue or something common to the way each of those apps has implemented Airplay, only the app developers can say.

Except in my case I wasn't streaming from a third party app. I was simply attempting to stream a video played directly from the Safari browser - something that I have done many times before without any problems.

suthland

63 posts

Master Geek

#3362767 10-Apr-2025 18:19

Has anyone seen or found a fix for this issue?
I have been corresponding with Sky help but it’s like pulling teeth getting them past all their standard fix “song sheet” ie reinstall, restart etc. Getting them to accept that’s it’s their app’s issue is hopeless even when i point out i can airplay Netflix, Prime Video & Disney without any problem.

Oblivian

7304 posts

Uber Geek

ID Verified

#3362771 10-Apr-2025 19:01

I watched with baited breath for all the F1 fans to report it last weekend but was disappointed. However by thur afternoon a lot of people had taken to reddit already.

I don't have one but it read at the time like a permission change to apps and functions added in 18.4. People had success forgetting the wifi. Shutting down the phone. Restarting and setting up wifi profile fresh again.

Take it everyone will be clued enough to have tried that. That was more for the broader issue across multiple apps trying to airplay however. Not just one of a few

suthland

63 posts

Master Geek

#3362783 10-Apr-2025 20:49

Finally after 4 different CSR’s who all barked up the wrong tree i have had a reply from one who accepts there is a problem at their end and have escalated it to technical.

Guts of their email with all the usual platitudes removed. -

“I’m really sorry to hear about the difficulties you’re having with AirPlay since updating to iOS 18.4. It’s frustrating when everything was working fine, and now there’s an unexpected issue affecting your SkyGo connection.

I can see how disruptive it must be, especially with SkyGo, TVNZ+, and AirPlay not working properly. I appreciate that you've already tried rebooting all devices, and I’m sure this has only added to your frustration.

It sounds like this could be related to the recent updates, and you’re not alone, as others are experiencing the same. I’ll escalate this issue to our technical team for further investigation, as we want to get you back up and running smoothly with SkyGo and AirPlay.”

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