Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


42 posts


#45402 2-Nov-2009 09:34
Send private message


Saturday afternoon had to call Sky support - as Sky box was reporting rain fade on a clear Wellington day, and no channels were being received. Tech support had got me to reboot and wipe Sky card with a tissue.  All channels restored.

Saturday night, a few mates were around to watch the AB game. Beers, pizza, looking forward to a good night. 

25 minutes into the game - Sky Sports 1 feed disappears - to be replaced by the C:4 error - 'You are not subscribed to this channel, please contact service provider."

Cue: WTF? from assorted mates and myself.

All other Sky channels were clear and fine - including Sky Sports 2. Only channels with the C:4 error were SS1, 3 and SS Highlights. Which made for some confusion.

Rebooted Sky box at the wall twice, wiped the card again, sacrificed a chicken - all to no avail.

Called Sky customer support - but as it was 10:15pm - support was closed.

Once air was cleared of bad sweary words - we settled in to wait for the replay on Prime.

Sunday morning I fired up Sky and TV to see if problem had corrected itself. Rebooted again, with no joy - so called Sky support. Got through and explained issue.  Could hear a couple of keyboard clicks from tech support - and voila - Sky Sports channels all restored.

I asked "So what was the issue?" - tech support response "Sometimes bad things can happen"

Me: .... "What?!?"

Tech support: "Is there anything else I can help you with today sir?"

I asked about a credit - or a free movie as compensation - and was told he'd have to talk to his supervisor and would call me back. I don't imagine that conversation actually happened and I've not heard back. It wasn't a 24 hour outage - but I only get Sky Sports to watch the rugby, so IMO it's a bit poor if that fails. If I hadn't have called, I'd imagine I'd still be without Sky Sports two days later, and would be entitled to a refund/credit.

I'm no cable TV guru - but I was a bit stumped by the response - and was wondering if anyone else had had "bad things happen" to them, and if anyone else had thoughts or comments to a situation like this.

Create new topic
1616 posts

Uber Geek


  #269285 2-Nov-2009 14:50
Send private message

it seems you have had some very bad luck, i've never had any issues like the ones u've been having. i hope it stays problem free.

2907 posts

Uber Geek


  #269292 2-Nov-2009 15:19
Send private message

SkyTV isn't cable ;-)

Yes, sometimes bad things can happen.. especially when the blue smoke escapes from the pipes.



42 posts


  #269424 2-Nov-2009 20:54
Send private message

Yeah - sorry - I know SkyTV isn't cable - was just using a generic term for subscriber TV.

Was somewhat surprised at the 'technical' term for a systems error or an accounting snafu is all. I'm assuming they don't that use that term with business accounts - or customers who actually do feel aggrieved.

Mind you - if it happens again this week during the All Blacks v Wales game - I might be slightly less generous - about the "bad things" excuse.

1709 posts

Uber Geek


  #269437 2-Nov-2009 21:31
Send private message

poor form from Sky.

interestingly I note that SS1 and Sky Sport Highlights are on the same transponder (12546 H). Wonder if you had some sort of technical issue.

Do you live in apartments or something?


42 posts


  #269439 2-Nov-2009 21:38
Send private message

No. Live in a villa - standalone house.

Have never had any other issues with SkyTV - apart from having to replace 2 remotes due to wear and tear.

780 posts

Ultimate Geek
Inactive user

  #271208 9-Nov-2009 10:13
Send private message

This is the annoying thing, there are certain shows that you don't care about missing.

But, the rugby! With all your skyless mates at your house. Pretty bad, i'd expect a decent credit.

Create new topic

News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18

Synology unveils DS16211+
Posted 17-Oct-2020 20:12

Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06

Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47

OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52

Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34

Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29

AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13

Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57

Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32

NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00

Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00

Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00

Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34

Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.