Hi,

Saturday afternoon had to call Sky support - as Sky box was reporting rain fade on a clear Wellington day, and no channels were being received. Tech support had got me to reboot and wipe Sky card with a tissue.  All channels restored.

Saturday night, a few mates were around to watch the AB game. Beers, pizza, looking forward to a good night. 

25 minutes into the game - Sky Sports 1 feed disappears - to be replaced by the C:4 error - 'You are not subscribed to this channel, please contact service provider."

Cue: WTF? from assorted mates and myself.

All other Sky channels were clear and fine - including Sky Sports 2. Only channels with the C:4 error were SS1, 3 and SS Highlights. Which made for some confusion.

Rebooted Sky box at the wall twice, wiped the card again, sacrificed a chicken - all to no avail.

Called Sky customer support - but as it was 10:15pm - support was closed.

Once air was cleared of bad sweary words - we settled in to wait for the replay on Prime.

Sunday morning I fired up Sky and TV to see if problem had corrected itself. Rebooted again, with no joy - so called Sky support. Got through and explained issue.  Could hear a couple of keyboard clicks from tech support - and voila - Sky Sports channels all restored.

I asked "So what was the issue?" - tech support response "Sometimes bad things can happen"

Me: .... "What?!?"

Tech support: "Is there anything else I can help you with today sir?"

I asked about a credit - or a free movie as compensation - and was told he'd have to talk to his supervisor and would call me back. I don't imagine that conversation actually happened and I've not heard back. It wasn't a 24 hour outage - but I only get Sky Sports to watch the rugby, so IMO it's a bit poor if that fails. If I hadn't have called, I'd imagine I'd still be without Sky Sports two days later, and would be entitled to a refund/credit.

I'm no cable TV guru - but I was a bit stumped by the response - and was wondering if anyone else had had "bad things happen" to them, and if anyone else had thoughts or comments to a situation like this.