Stuck with a problem between SKY and Vodafone

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marmel

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#93435 21-Nov-2011 18:39

Ok here is the problem.

I am currently building a house, it will be complete in about 8 weeks.

I rang SKY the other night and explained to them I will be moving and will need a new connection setting up at my new dwelling. I have already run RG6 to where the dish is to be installed on the roof.

At the moment there is no gib fitted so it would be really easy to install the dish as the wires are easily accessible.

If it is left until I actually move in it will involve a 20m crawl through the low roofspace over beams and between trusses etc.

After explaining this to SKY they told me to call vodafone as I pay my monthly bill through them.

OK so I call vodafone and explain the situation again. Vodafone are not willing to do anything unless I am in a position to move my broadband as well. There isn't even a phone line connected at my new house yet so obviously this isn't possible.

I tried to explain to SKY and Vodafone I am trying to make things as easy as possible for the installer but neither party would listen. I am more than willing to pay the $49.95 relocation fee now and when I do move in all I have to do is plug my sky box in.

I have even spoken to the installer and he is happy to do this as long as I can provide a TV and sky box when he does the installation so he can check everything is working, this is not a problem.

Any suggestions on how to try and work around this? I really don't want the installer crawling 20m through my new roof space and will definately not allow cables running along the outside wall if he refuses to go through the roof space later on.

Niel

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#548175 22-Nov-2011 04:09

Put in a draw wire.

I'm in a similar situation, except the new house is behind our old house and after moving in the old house will be taken away. The builders run all the cables to one location, then Sky will come and run the last few meters. No idea how they will finish it off, but fortunately my roof space is reasonable.

Staying at the same address also means when the phone gets connected up I just move my wireless phone/modem over.

We had a few minor non-standard things we did, and found those are the things that went wrong. People just can't think for themselves anymore. The worst was paying the council $2500 for a resource consent to tempory have 2 houses, even though only one can physically be connected to services at any one time. The outcome of the resource consent is we have to plant a tree. Everything else was already covered by our building consent and demolition consent. Before the project started we phoned the council to check it will be okay, but did not take the person's name so had no leg to stand on and then we changed to the "super" city.

You can never have enough Volvos!

gareth41

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#549092 23-Nov-2011 21:58

I would install a dish myself, easy to do with a compass and sat meter. Make sure its pointed at OptusD1, and preferably try and use an ex sky dish if you can with multiport dual throat 10750lnb (seen them on trademe), if not a standard freeview dish will work fine but you'll probably end up changing lnb settings in your decoder.

AKT

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#549573 24-Nov-2011 19:13

I had a slightly different scenario as I wanted to book my sky install for after I moved. I was told (incorrectly as it turns out) initially that I had to wait until BB was running, then call sky to install. I pointed out this was ridiculous and said I’d leave Sky with VF, sign up with Sky, arrange installation then come back to Sky with VF. This was fine by them apparently, but I think it’s the only way you can get them to do what you want. Alternatively just install the dish & cabling yourself - it’s reasonably straightforward to do you could always pay the $50 to get them to come and point the dish in the right direction, but this is not hard to do either.

HTH

Andy