Don't get your phone wet...

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munchkin

939 posts

Ultimate Geek
+1 received by user: 16

Trusted

#86172 10-Sep-2007 19:45

freitasm:

Great story... Some people believe "the customer is always right" when in fact some can be really wrong - very wrong...

I work at Giant red shed known for its notoriously poor quality imports and with faulty products, 90% of the time the problem was/is caused by the customers themselves. Just yesterday I had a customer who tried to return a Telecom mobile because it had been through the wash; we charged them a $49 fee and sent it off to Telegistics instead. I did point out to them on the reciept that water damage wasn't covered, but they insisted I have it fixed anyway.

I suppose that some of you can take solace in the fact that you probably don't have customers who intentionally damage things (LCD TVs, DVD players, CD/DVDs) and then try to buy the item and *demand* a discount because of the condition the item is in. (Even though I'll go and find the exact same item in an unopened box and then tell them they cannot buy the damaged one, much to their disgust)

Thankfully I'm only a student and won't be there for much longer!

mobygeek

307 posts

Ultimate Geek

#86281 11-Sep-2007 14:44

Dear Munchkin, thanks for spilling the beans, that is, that place sending phones away to be repaired. I must remember that next time someone wants my place to fix it when they bought it from 'you'. And I'm glad you'll be out of 'there' soon...

mobygeek

307 posts

Ultimate Geek

#86535 13-Sep-2007 11:37

By the way, if you have insurance on your phone it is probably easier and less time consuming to bring it straight into the shop and claim insurance while the liquid is still visible. That's proof positive, then!

This morning I had a customer who had dried his phone out over a week, and the call to insurance took nearly 20 minutes, and I could not see any liquid damage because it had no wetness indicators... ( Sounds like a nappy... LOL) Oh well, a nice cup of coffee (in his tummy not on the phone!) helped ease the annoyance.

Q) Did I mention the person who had wanted to get around to warranty repair after having a fault for over two months, who 'dropped their phone in a bucket of water'? Wanted warranty on the original fault! (Kids, don't try this at home)

A) No, they did not get a warranty repair.

orblambton

18 posts

Geek

#88327 27-Sep-2007 15:53

Having been in retail for a few years, I've seen a bit of this. Honestly, other customers respect you and your business more if you don't cave in under ridiculous pressure from irate and incorrect customers.

If the phone/item is genuinely broken, and you're at least acting like a normal human, no serviceman would be mean enough to try rip you off. It just doesn't work like that.

3 repairs=policy, live with it

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