2.5 Month old faulty phone and PBTech

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Wannabe Geek
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#2857046 27-Jan-2022 10:39

tehgerbil:

Weatbixs:

Should also mention that with mobile phones. If the fault is raised to the retailer and the repair agent, within 14 days of the the device purchase, the phone would normally be replaced (subject to the repair agent verifying said fault), if the phone becomes faulty outside of this 14 day window, it will be repaired once the fault is verified.

One other thing to point out is that if the screen and /or back plate is cracked/broken, this must be fixed at the customers cost before any warranty work would proceed.

hey, this is wrong information and goes against the CGA.

For starters if the fault is serious, the customer has the option of a refund or replacement it is not an automatic repair regardless of severity of issue.

Secondly if there is damage to the phone/device that is unrelated to the manufacturing fault then it's illegal to deny the customer repair and blame their damage unless it's beyond reasonable doubt (as proven by the repair agent) that the damage has lead to or caused the manufacturing fault.

E.g. A small crack in the top right hand corner of the screen does not disqualify the device from being assessed for a charge port failure.

A lot of companies prey on customers ignorance of the CGA, especially with the 'if the fault is serious' then the the customer can choose a refund or repair as I've outlined above after reading the CGA myself. :)

your not been declined warranty, the user simply needs to pay for a new screen as when the device is disassembled for repair, the screen will fall to bits, this is not the manufacturers issue to rectify at their cost.

EDIT: the customer can choose a refund if the manufacturer deems the fault to be major, if they deem it to be minor they are well within their rights as set out in the CGA to repair said device, a little point that is overlooked by most consumers out there.

Bung

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#2857054 27-Jan-2022 10:59

Goosey:
Would have been easier if you didn’t mention you were not using the supplied charger.

what’s the output of the charger you were using vs what the original charger output has?

In this MBIE publication https://www.consumerprotection.govt.nz/assets/PDFs/booklet-your-consumer-rights-products.pdf it's mentioned that failing to follow product instructions may lose your rights under the warranty and the CGA. An example given is using a different charger with a phone or laptop.

In my limited Samsung experience, 1 phone & 2 tablets the supplied chargers have all failed after a short time just not charging. Maybe the small travel charger supplied can't cope with frequent use. I've found a Motorola "TurboPower" unit to be reliable.

Inphinity

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#2857061 27-Jan-2022 11:08

Bung:

In this MBIE publication https://www.consumerprotection.govt.nz/assets/PDFs/booklet-your-consumer-rights-products.pdf it's mentioned that failing to follow product instructions may lose your rights under the warranty and the CGA. An example given is using a different charger with a phone or laptop.

The exception to this, is if you purchased an additional charger with the device, from the same retailer, on the basis of it being suitable for the device. E.g., buy a new phone from Retailer A, and as part of the purchase, ask to purchase an additional charger suitable for the device.

scuwp

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#2857127 27-Jan-2022 12:37

I suggest "using the unapproved charger" argument wouldn't fly nowadays if challenged. USB ports are everywhere, and in all manner of different outputs. Phones (and other devices) are now largely manufactured to use the power available (if less than optimal), or take only what is required (if more than optimal). Plugging a device in to any available slot is now extremely common and devices should be/are designed to manage this without adverse effects. Particularly higher end devices.

Lazy is such an ugly word, I prefer to call it selective participation

MikeB4

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#2857140 27-Jan-2022 12:55

The industry has shown that the “official” charger is not needed by virtue of them no longer providing charging adapters.

MaxineN

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#2857141 27-Jan-2022 12:58

scuwp:

I suggest "using the unapproved charger" argument wouldn't fly nowadays if challenged. USB ports are everywhere, and in all manner of different outputs. Phones (and other devices) are now largely manufactured to use the power available (if less than optimal), or take only what is required (if more than optimal). Plugging a device in to any available slot is now extremely common and devices should be/are designed to manage this without adverse effects. Particularly higher end devices.

Fake crappy USB 5v/1A chargers exists but quite frankly most phones if they do not support QC will just draw 5v/1A anyway at max. I'd also question the cable as the cable could have caused damage inside the port itself possibly creating a short to ground or actually causing damage/fire from the port.

I am not an electrical engineer but here are experiences, some research and some logical thinking.

MikeB4: The industry has shown that the “official” charger is not needed by virtue of them no longer providing charging adapters.

YES and you can thank Apple for starting a stupid trend. I am glad that vendors like Motorolla, Xiaomi, Oppo and a few others are still shipping chargers(mostly so you can make use of their super fast charging speeds ;) ).

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

MikeB4

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#2857142 27-Jan-2022 13:05

@Maxine I have not missed an included charger as I have wireless chargers dotted around our home and our motor vehicles have wireless charge pads built in.

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Trade NZ and US shares and funds with Sharesies (affiliate link).

JamesN

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#2857147 27-Jan-2022 13:13

MaxineN:

MikeB4: The industry has shown that the “official” charger is not needed by virtue of them no longer providing charging adapters.

YES and you can thank Apple for starting a stupid trend. I am glad that vendors like Motorolla, Xiaomi, Oppo and a few others are still shipping chargers(mostly so you can make use of their super fast charging speeds ;) ).

I searched around the house for any new unused charging adapters and couldn't find it anywhere around the house, the PB Tech comment about not using it pissed me off as pretty sure there wasn't an adapter.

My partner has same phone and got it 2 months prior and she is doing exactly same charging as me using samsungs usb cable but on a multi power board with usb ports and had no issues.

Still haven't heard back from PB Tech with the email I sent them.

Just found an authorized Samsung repair centre near me and they advised they can look at it in 1-2 days which is a lot more acceptable than the 5-8 weeks PB Tech advised.

Oblivian

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#2857151 27-Jan-2022 13:38

So realtime example of stuff going bad..

https://cdn.geekzone.co.nz/imagessubs/2a14b5df7bf88ab25bd6332dfbb8daae.jpg

My car nearly isn't. No sooner do I talk of one earlier zapping my gps.

3rd party usb ciggy. Keys left in ignition accidentally overnight. Touched my metal waterbottle on seat, something shorted still providing residual current through the cable.

Burn on hand. Melted cable. Melted wrapper. Nearly no car.

MaxineN

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#2857158 27-Jan-2022 13:55

MikeB4:

@Maxine I have not missed an included charger as I have wireless chargers dotted around our home and our motor vehicles have wireless charge pads built in.

If my Poco F3 had wireless charging I'd agree.

Right now my PS4's front USB ports(which is part of my desktop setup as I am typing this post right now) are the only way I charge my phone. 5v 1A from the PS4 it's just a glorified charger.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

RunningMan

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#2857233 27-Jan-2022 16:39

Weatbixs:

EDIT: the customer can choose a refund if the manufacturer deems the fault to be major, if they deem it to be minor they are well within their rights as set out in the CGA to repair said device, a little point that is overlooked by most consumers out there.

~~the customer can choose a refund if the manufacturer deems the fault to be major~~, the consumer may reject the goods if there is a failure of substantial character

~~if they deem it to be minor they are well within their rights as set out in the CGA to repair said device,~~ a little point that is overlooked by most consumers out there. If the failure can be remedied, the consumer may require the supplier to remedy the failure within a reasonable time.

source

FTFY.

Weatbixs

10 posts

Wannabe Geek
Inactive user

#2857264 27-Jan-2022 17:51

RunningMan:

Weatbixs:

EDIT: the customer can choose a refund if the manufacturer deems the fault to be major, if they deem it to be minor they are well within their rights as set out in the CGA to repair said device, a little point that is overlooked by most consumers out there.

the customer can choose a refund if the manufacturer deems the fault to be major, the consumer may reject the goods if there is a failure of substantial character

if they deem it to be minor they are well within their rights as set out in the CGA to repair said device, a little point that is overlooked by most consumers out there. If the failure can be remedied, the consumer may require the supplier to remedy the failure within a reasonable time.

source

FTFY.

guess one can reject anything they like, whether or not the reason for rejection is valid is the question! Only a qualified person can rule on that, which is usually the outfit that designed and or made the item.

Just to clarify, I meant if a supplier sees the issue as minor, they can repair, replace or refund at their discretion.

RunningMan

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#2857317 27-Jan-2022 18:57

Weatbixs:

guess one can reject anything they like, whether or not the reason for rejection is valid is the question! Only a qualified person can rule on that, which is usually the outfit that designed and or made the item.

Just to clarify, I meant if a supplier sees the issue as minor, they can repair, replace or refund at their discretion.

guess one can reject anything they like, whether or not the reason for rejection is valid is the question! Only a qualified person can rule on that, which is ~~usually the outfit that designed and or made the item.~~ a court or the Disputes Tribunal

Just to clarify, I meant if a supplier ~~sees~~ and consumer agree the issue as minor, they can repair, replace or refund at their discretion.

It is not the Supplier's determination if the issue is minor or not. If the consumer and supplier disagree on this point, the supplier doesn't get the casting vote.

Handle9

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#2857368 27-Jan-2022 19:11

Weatbixs:

EDIT: the customer can choose a refund if the manufacturer deems the fault to be major, if they deem it to be minor they are well within their rights as set out in the CGA to repair said device, a little point that is overlooked by most consumers out there.

Nope.

If the defect is of substantial character then the consumer has the choice of remedy. The manufacturer doesn't make that determination.

Handle9

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#2857371 27-Jan-2022 19:14

RunningMan:

Weatbixs:

guess one can reject anything they like, whether or not the reason for rejection is valid is the question! Only a qualified person can rule on that, which is usually the outfit that designed and or made the item.

Just to clarify, I meant if a supplier sees the issue as minor, they can repair, replace or refund at their discretion.

guess one can reject anything they like, whether or not the reason for rejection is valid is the question! Only a qualified person can rule on that, which is usually the outfit that designed and or made the item. a court or the Disputes Tribunal

Just to clarify, I meant if a supplier sees and consumer agree the issue as minor, they can repair, replace or refund at their discretion.

It is not the Supplier's determination if the issue is minor or not. If the consumer and supplier disagree on this point, the supplier doesn't get the casting vote.

Yes. The failure also doesn't need to be a significant part, a failure of substantial character is one where the use of the item is substantially affected. The failure can be of a 2c part but if the effect is substantial then it's a failure of substantial character.

For example if a capacitor fails and stops the phone from charging that is a failure of substantial character. The phone can't be used.

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