Does anyone have experience with Mobicity? I may need assistance

Forums › Mobile handsets › Does anyone have experience with Mobicity? I may need assistance

skruwd

12 posts

Geek

#113165 8-Jan-2013 15:20

Hi guys,

As per the subject, has anyone had much experience with buying from Mobicity? I placed an order and paid for a Nexus 4 16g on the 1st of December 2012 when it was still on preorder, so I wasn't expecting it immediately, but seeing as how the phone is listed as being in stock now (and having fast delivery) on the website and it has been for the past week and a half maybe? Yet I still haven't received my phone.

I've tried every method of contacting them, from writing a ticket on their site, to the live chat on their site, I even called them and they keep seeing the same thing "I have informed the warehouse and they'll deliver it ASAP, just wait for a tracking number". A week on, still no tracking number.

Even after I explain that I've been told that same line before leading up to no action, they just repeat that line over and over and I can't get any other kind of response. Has this happened to anyone here before? I'm just worried that I'll never get it and I burned all that money for nothing. It has been a really long wait and my patience is really being tested here.

xpd

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#741703 8-Jan-2013 15:26

Ask for a refund - did you pay by CC ?

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johnr

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#741704 8-Jan-2013 15:28

With all the public holidays around this time it might take longer than normal

skruwd

12 posts

Geek

#741705 8-Jan-2013 15:28

Yeah I did, Debitplus Visas count as credit cards right? Never gotten a refund before so I'm not sure how this process goes.

Does this happen with them often? This is the first time I've dealt with them (and likely the last, experience hasn't exactly been stellar), so I have no idea if this is just an accident or what not.

skruwd

12 posts

Geek

#741707 8-Jan-2013 15:31

johnr: With all the public holidays around this time it might take longer than normal

How much longer though? As far as their websites indicated, they were only closed for the public holidays themselves. They've had a week to post one item that's in stock, is that normal? I got priority insured shipping to boot.

xpd

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#741708 8-Jan-2013 15:32

Pricespy is a bit light on reviews, but the latest two arent promising, but one did get their money back.

http://pricespy.co.nz/shop.php?f=11624

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skruwd

12 posts

Geek

#741711 8-Jan-2013 15:36

xpd: Pricespy is a bit light on reviews, but the latest two arent promising, but one did get their money back.

http://pricespy.co.nz/shop.php?f=11624

Oh man, I guess I should cancel it then, how long does it usually take for my money to get refunded?

tigercorp

668 posts

Ultimate Geek

#741725 8-Jan-2013 15:53

I've bought twice off them in the past with no drama.
The only issue was having to call them to verify the order as the billing address was different to the shipping address, and this info was only available in the invoice small print which I didn't see for a couple of weeks.

They have an active presence on the Whirlpool forums. Add your query to this thread - http://forums.whirlpool.net.au/forum-replies.cfm?t=1894795&p=70 - and you should get a more useful answer.

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skruwd

12 posts

Geek

#741742 8-Jan-2013 16:16

tigercorp: I've bought twice off them in the past with no drama.
The only issue was having to call them to verify the order as the billing address was different to the shipping address, and this info was only available in the invoice small print which I didn't see for a couple of weeks.

They have an active presence on the Whirlpool forums. Add your query to this thread - http://forums.whirlpool.net.au/forum-replies.cfm?t=1894795&p=70 - and you should get a more useful answer.

Well I called them to try and cancel the order, and the lady that I spoke to said that there had been a system error and after I verified my credit card used (on the 4th of December), my order errored and dropped off the system, which is why I had not received my order. She mentioned that they're getting one priority shipped now and I should have it within the week, so I'm willing to give it another shot, as long as I get it I'm happy.

Right after that happened, I received a call from Mobicity in Australia, mentioned much the same, and additionally, refunded my shipping costs for the delay. So system error and my order disappearing notwithstanding, I'm fairly happy with the way they've handled it, I just wish it didn't take me trying to cancel my order for them to get it moving along.

stefankrz

20 posts

Geek

#741744 8-Jan-2013 16:22

I placed an order for a surface tablet around the same time (end of november) and didnt hear anything back for 2-3 weeks, tried contacting them through their online chat which didnt help much. sound pretty much like the experience you are having

i decided i had had enough and went through the email form on their site saying i wanted to cancel the order as it wasnt being delivered. The next day someone from mobicity (sounded like they were from NZ) called me saying they had found what the hold up was and would put the surface on urgent delivery if i still wanted it. It arrived in the country a few days later (then a few days of customs issues and delivered on christmas eve)

It seems that if you need a response cancel the order, or possibly see if you can call someone at their Auckland number

good luck

skruwd

12 posts

Geek

#741750 8-Jan-2013 16:31

stefankrz: I placed an order for a surface tablet around the same time (end of november) and didnt hear anything back for 2-3 weeks, tried contacting them through their online chat which didnt help much. sound pretty much like the experience you are having

i decided i had had enough and went through the email form on their site saying i wanted to cancel the order as it wasnt being delivered. The next day someone from mobicity (sounded like they were from NZ) called me saying they had found what the hold up was and would put the surface on urgent delivery if i still wanted it. It arrived in the country a few days later (then a few days of customs issues and delivered on christmas eve)

It seems that if you need a response cancel the order, or possibly see if you can call someone at their Auckland number

good luck

Hahaha it seems to be the case. I hope I get it soon then, what kind of customs issues did you have? I'm seeing a trend here so I'm half preparing myself to have to deal with customs as well.

stefankrz

20 posts

Geek

#741762 8-Jan-2013 16:54

my total amount purchase was over $1000 (bought accesories as well) so i need to get an importer number from customs according to fed-ex, filled in a form, sent it back then waited 48hrs for it to be issued before they could release the shipment. if your shipment is under $1k then it shouldn't be an issue

i'm glad mobicity include the gst in the purchase as i have had that delay the delivery as they go back and forth before calling me asking to pay it

skruwd

12 posts

Geek

#741783 8-Jan-2013 17:27

Ah, thanks for the heads up. Yeah my order wasn't above $1000 so I guess I'll be okay, fingers crossed, thanks for the info! :)

Jimboe

2 posts

Wannabe Geek

#1103915 7-Aug-2014 11:28

Yep, I had a similar bad experience with Mobicity. I ordered a mobile phone from them which was stated as instock, however, after 3.5 weeks of calling, online chat and emails they still responded with the same response, that they had put a request with their warehouse team and was awaiting their response.

When talking on the phone they said their 'warehouse team' was in Hong Kong, and it seemed to me they had no proper communication with them, apart from their shister IT system. I suspect Mobicity lied about having the phones in stock and lied when they said they were awaiting response from their 'warehouse team'.

I got the refund today after I threatened action in accordance with the Fair Trading Act and Consumer Guarantees Act, as I had paid by direct debit, not Paypal, but I would never use them again.

Jimboe

2 posts

Wannabe Geek

#1103916 7-Aug-2014 11:28