Samsung S3 overheating blistered the plastic coating on case

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golfpunk111

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#148769 30-Jun-2014 16:57

Anyone else had a problem of the S3 overheating to the extent that it blistered the back plastic coating?

I had it on charge overnight and got woken up by a message, so I picked it up and it was really, really hot to the extent I had to put the phone back down. On closer inspection the clear plastic coating had blistered and was melting or peeling off...

mattwnz

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#1077195 30-Jun-2014 16:58

Is that a genuine battery and charger. If so I would be contacting samsung urgently about that. Has it done anything to the insides? What does the battery look like?

golfpunk111

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#1077206 30-Jun-2014 17:16

Yeah genuine battery and charger, have put a complaint though, got a pretty quick reply to, they want me to take the phone in to be assessed/fixed. Was just wondering if anyone else has had that kind of problem.

Nah no damage inside or to the battery/connections which is a bit weird considering it was hot enough to cause it to blister.

mattwnz

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#1077211 30-Jun-2014 17:35

I am concerned it could have caused a fire in the right conditions, as it should never get that hot. It would have to have been really how to cause that sort of damage.. You also may want to report it to these guys http://www.med.govt.nz/energysafety. I am now going to be really careful with how I charge mine, and only charge it on a hard surface.

tripp

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#1077536 1-Jul-2014 07:33

golfpunk111: Yeah genuine battery and charger, have put a complaint though, got a pretty quick reply to, they want me to take the phone in to be assessed/fixed. Was just wondering if anyone else has had that kind of problem.

Nah no damage inside or to the battery/connections which is a bit weird considering it was hot enough to cause it to blister.

I hear samsung pays a nice amount of "extra's" for people not to talk about "issues" like this.
Remember to say it's a "fire risk" getting that hot to melt the back and how you are sure the s5 and wearable watch would not have the same problem. ;p

golfpunk111

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#1077746 1-Jul-2014 12:22

Haha thanks. Yeah I did a quick internet search and it appears to be not an uncommon problem. Unfortunately the good old CS Rep at Samsung is being quite unhelpful and is just asking me to take it to Vodafone for repair/assessment, for which I will have to foot the bill, they wont offer a loan phone while it's in repair and when I inquired about it appearing to be a common issue in the S2, 3 and 4 and asking if it had been resolved in the newest edition or future releases I just got a I don't know response, I'm not a technician... Well how about you pass my email onto someone who can answer it as I don't want to buy phones that risk overheating and setting stuff on fire.

Anyone got contact details for someone higher up in Samsung than the pleb CS Rep that I can direct a written complaint to?

graemeh

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#1078532 2-Jul-2014 11:38

golfpunk111: Unfortunately the good old CS Rep at Samsung is being quite unhelpful and is just asking me to take it to Vodafone for repair/assessment, for which I will have to foot the bill, they wont offer a loan phone while it's in repair and when I inquired about it appearing to be a common issue in the S2, 3 and 4 and asking if it had been resolved in the newest edition or future releases I just got a I don't know response, I'm not a technician... Well how about you pass my email onto someone who can answer it as I don't want to buy phones that risk overheating and setting stuff on fire.

Anyone got contact details for someone higher up in Samsung than the pleb CS Rep that I can direct a written complaint to?

What bill is that?

It seems like something that should be covered under warranty and the best way to get it fixed is to take it back to the place you bought it from.

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mattwnz

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#1078548 2-Jul-2014 12:14

graemeh:
golfpunk111: Unfortunately the good old CS Rep at Samsung is being quite unhelpful and is just asking me to take it to Vodafone for repair/assessment, for which I will have to foot the bill, they wont offer a loan phone while it's in repair and when I inquired about it appearing to be a common issue in the S2, 3 and 4 and asking if it had been resolved in the newest edition or future releases I just got a I don't know response, I'm not a technician... Well how about you pass my email onto someone who can answer it as I don't want to buy phones that risk overheating and setting stuff on fire.

Anyone got contact details for someone higher up in Samsung than the pleb CS Rep that I can direct a written complaint to?

What bill is that?

It seems like something that should be covered under warranty and the best way to get it fixed is to take it back to the place you bought it from.

I believe they have a 24 month warranty but a fault like that should be covered by the cga anyway. Just email your compliant to Samsung nz with your concerns and address it to the manager of Samsung nz.

michaelmurfy

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#1078553 2-Jul-2014 12:22

Do what I do with Samsung devices, ask for a courier bag to be sent straight to their repair department.

They'll send you out one and book it in. State that you'll be charged otherwise for the assessment.

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golfpunk111

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#1080801 4-Jul-2014 10:52

Well I've apparently got a courier bag coming, although that was confirmed two days ago and hasn't arrived yet... And have also put in a written complaint to the CEO/Director, outlining my concerns over the issue and requesting confirmation that the issue has been addressed in all future devices. Will see where that gets me if anywhere.