Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




76 posts

Master Geek
+1 received by user: 1


Topic # 148769 30-Jun-2014 16:57
Send private message

Anyone else had a problem of the S3 overheating to the extent that it blistered the back plastic coating?

I had it on charge overnight and got woken up by a message, so I picked it up and it was really, really hot to the extent I had to put the phone back down. On closer inspection the clear plastic coating had blistered and was melting or peeling off...



Create new topic
13371 posts

Uber Geek
+1 received by user: 1601


  Reply # 1077195 30-Jun-2014 16:58
Send private message

Is that a genuine battery and charger. If so I would be contacting samsung urgently about that. Has it done anything to the insides? What does the battery look like?



76 posts

Master Geek
+1 received by user: 1


  Reply # 1077206 30-Jun-2014 17:16
Send private message

Yeah genuine battery and charger, have put a complaint though, got a pretty quick reply to, they want me to take the phone in to be assessed/fixed. Was just wondering if anyone else has had that kind of problem.

Nah no damage inside or to the battery/connections which is a bit weird considering it was hot enough to cause it to blister.

 
 
 
 


13371 posts

Uber Geek
+1 received by user: 1601


  Reply # 1077211 30-Jun-2014 17:35
Send private message

I am concerned it could have caused a fire in the right conditions, as it should never get that hot. It would have to have been really how to cause that sort of damage.. You also may want to report it to these guys http://www.med.govt.nz/energysafety. I am now going to be really careful with how I charge mine, and only charge it on a hard surface.

2605 posts

Uber Geek
+1 received by user: 586

Trusted
Subscriber

  Reply # 1077536 1-Jul-2014 07:33
Send private message

golfpunk111: Yeah genuine battery and charger, have put a complaint though, got a pretty quick reply to, they want me to take the phone in to be assessed/fixed. Was just wondering if anyone else has had that kind of problem.

Nah no damage inside or to the battery/connections which is a bit weird considering it was hot enough to cause it to blister.


I hear samsung pays a nice amount of "extra's" for people not to talk about "issues" like this.
Remember to say it's a "fire risk" getting that hot to melt the back and how you are sure the s5 and wearable watch would not have the same problem. ;p



76 posts

Master Geek
+1 received by user: 1


  Reply # 1077746 1-Jul-2014 12:22
Send private message

Haha thanks. Yeah I did a quick internet search and it appears to be not an uncommon problem. Unfortunately the good old CS Rep at Samsung is being quite unhelpful and is just asking me to take it to Vodafone for repair/assessment, for which I will have to foot the bill, they wont offer a loan phone while it's in repair and when I inquired about it appearing to be a common issue in the S2, 3 and 4 and asking if it had been resolved in the newest edition or future releases I just got a I don't know response, I'm not a technician... Well how about you pass my email onto someone who can answer it as I don't want to buy phones that risk overheating and setting stuff on fire.

Anyone got contact details for someone higher up in Samsung than the pleb CS Rep that I can direct a written complaint to?

2070 posts

Uber Geek
+1 received by user: 227

Subscriber

  Reply # 1078532 2-Jul-2014 11:38
Send private message

golfpunk111: Unfortunately the good old CS Rep at Samsung is being quite unhelpful and is just asking me to take it to Vodafone for repair/assessment, for which I will have to foot the bill, they wont offer a loan phone while it's in repair and when I inquired about it appearing to be a common issue in the S2, 3 and 4 and asking if it had been resolved in the newest edition or future releases I just got a I don't know response, I'm not a technician... Well how about you pass my email onto someone who can answer it as I don't want to buy phones that risk overheating and setting stuff on fire.

Anyone got contact details for someone higher up in Samsung than the pleb CS Rep that I can direct a written complaint to?


What bill is that? 

It seems like something that should be covered under warranty and the best way to get it fixed is to take it back to the place you bought it from.

13371 posts

Uber Geek
+1 received by user: 1601


  Reply # 1078548 2-Jul-2014 12:14
Send private message

graemeh:
golfpunk111: Unfortunately the good old CS Rep at Samsung is being quite unhelpful and is just asking me to take it to Vodafone for repair/assessment, for which I will have to foot the bill, they wont offer a loan phone while it's in repair and when I inquired about it appearing to be a common issue in the S2, 3 and 4 and asking if it had been resolved in the newest edition or future releases I just got a I don't know response, I'm not a technician... Well how about you pass my email onto someone who can answer it as I don't want to buy phones that risk overheating and setting stuff on fire.

Anyone got contact details for someone higher up in Samsung than the pleb CS Rep that I can direct a written complaint to?


What bill is that? 

It seems like something that should be covered under warranty and the best way to get it fixed is to take it back to the place you bought it from.


I believe they have a 24 month warranty but a fault like that should be covered by the cga anyway. Just email your compliant to Samsung nz with your concerns and address it to the manager of Samsung nz.

6851 posts

Uber Geek
+1 received by user: 3163

Moderator
Trusted
Subscriber

  Reply # 1078553 2-Jul-2014 12:22
Send private message

Do what I do with Samsung devices, ask for a courier bag to be sent straight to their repair department.

They'll send you out one and book it in. State that you'll be charged otherwise for the assessment.




Michael Murphy | https://murfy.nz
Want to be with an epic ISP? Want $20 to join them too? Well, use this link to sign up to BigPipe!
The Router GuideCommunity UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial




76 posts

Master Geek
+1 received by user: 1


  Reply # 1080801 4-Jul-2014 10:52
Send private message

Well I've apparently got a courier bag coming, although that was confirmed two days ago and hasn't arrived yet... And have also put in a written complaint to the CEO/Director, outlining my concerns over the issue and requesting confirmation that the issue has been addressed in all future devices. Will see where that gets me if anywhere.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23


New Fujifilm macro lens lands in New Zealand
Posted 5-Dec-2017 20:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.