Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




4 posts

Wannabe Geek


Topic # 150256 16-Jul-2014 16:02
Send private message

Hi all,

After holding out on getting a decent phone I finally splashed out and bought a Samsung Galaxy S4 Mini in white.  Unfortunately, I bought it from Mobicity.  I paid in full on the 6th of July 2014.  The model and colour I selected were shown as "in stock" and would be shipped in 5-7 days.

It is now the 16th of July.  After dozens of emails back and forth to find out why there had been ZERO progress on my order, I was finally told today that due to a "glitch" they had "oversold" the product and run out of white ones, would I like a  black one?

No, I would not.

I pointed out that their website was still showing that the item is in stock in that colour and would ship in 5-7 days.  I told them it was misleading advertising and that I wanted a full refund.

All i get is a response that completely avoids the point.  They just keep saying that I can have it soon if I will accept a black one.

If I get one single more email telling me that it is "Pending Fulfilment A" or that I should choose a black one instead of white, I think my head may explode.

I want my money fully refunded.

Patti

Create new topic
2983 posts

Uber Geek
+1 received by user: 861

Trusted
Subscriber

  Reply # 1090085 16-Jul-2014 16:10
3 people support this post
Send private message


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1090100 16-Jul-2014 16:12
Send private message

First post!

 
 
 
 




4 posts

Wannabe Geek


  Reply # 1090106 16-Jul-2014 16:15
Send private message

Any advice?  Does anyone have any experience or advice around getting a refund?  I did pay with PayPal but have been told by a friend that they only pay if you don't receive the item at all as opposed to receiving it way beyond when it was due.

Driving me nuts.

PP

254 posts

Ultimate Geek
+1 received by user: 26


  Reply # 1090111 16-Jul-2014 16:24
Send private message

 I have taken the following quote direct from their website

"We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund."

I would contact them again point out this statement which is on their website and demand a refund in line with this policy



4 posts

Wannabe Geek


Reply # 1090115 16-Jul-2014 16:28
Send private message

Thanks for the advice - contrary to appearances I am not usually so dim-witted!  I will email them again and add in their own policy and see if I get a better response.

Thanks again.

PP

2071 posts

Uber Geek
+1 received by user: 227

Subscriber

  Reply # 1090118 16-Jul-2014 16:31
Send private message

pattipug: Thanks for the advice - contrary to appearances I am not usually so dim-witted!  I will email them again and add in their own policy and see if I get a better response.

Thanks again.

PP


That is a good first step, if that doesn't get a result then your next step is to contact Paypal to get them involved. :)

13445 posts

Uber Geek
+1 received by user: 1616


  Reply # 1090119 16-Jul-2014 16:32
Send private message

presume you paid by credit card. Just ask for a refund, and if they refuse, do a chargeback with your bank.



4 posts

Wannabe Geek


  Reply # 1090130 16-Jul-2014 16:37
Send private message

Hey thanks -

I paid via debit card via PayPal.  

I have emailed my bank to look into it from that angle if Mobicity doesn't pony up.

 

I just want a flipping new phone! I could've have had it by now if I had just gone into a shop and paid a little more.

Frustrating.

Thanks all.

PP

122 posts

Master Geek
+1 received by user: 10


  Reply # 1090131 16-Jul-2014 16:38
Send private message

graemeh:
pattipug: Thanks for the advice - contrary to appearances I am not usually so dim-witted!  I will email them again and add in their own policy and see if I get a better response.

Thanks again.

PP


That is a good first step, if that doesn't get a result then your next step is to contact Paypal to get them involved. :)


Similar to what has been suggested above, I would try again to get a refund direct from the merchant but failing that, either raise a dispute with Paypal, or if paid for using a credit card, get a dispute logged with your bank/card issuer - They usually aren't too bad to get the funds returned back to you especially if you forward to them your correspondence and provide evidence of trying to reach a resolution.

2670 posts

Uber Geek
+1 received by user: 636


  Reply # 1090158 16-Jul-2014 17:19
Send private message

I had a similar experience with Mobicity last year, but at least I ended up getting my phone, but only after a lot of time and hassle. Posted about that here: http://www.geekzone.co.nz/forums.asp?forumid=11&topicid=136371



Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.