After holding out on getting a decent phone I finally splashed out and bought a Samsung Galaxy S4 Mini in white. Unfortunately, I bought it from Mobicity. I paid in full on the 6th of July 2014. The model and colour I selected were shown as "in stock" and would be shipped in 5-7 days.
It is now the 16th of July. After dozens of emails back and forth to find out why there had been ZERO progress on my order, I was finally told today that due to a "glitch" they had "oversold" the product and run out of white ones, would I like a black one?
No, I would not.
I pointed out that their website was still showing that the item is in stock in that colour and would ship in 5-7 days. I told them it was misleading advertising and that I wanted a full refund.
All i get is a response that completely avoids the point. They just keep saying that I can have it soon if I will accept a black one.
If I get one single more email telling me that it is "Pending Fulfilment A" or that I should choose a black one instead of white, I think my head may explode.
I want my money fully refunded.