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4 posts

Wannabe Geek


Topic # 150256 16-Jul-2014 16:02
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Hi all,

After holding out on getting a decent phone I finally splashed out and bought a Samsung Galaxy S4 Mini in white.  Unfortunately, I bought it from Mobicity.  I paid in full on the 6th of July 2014.  The model and colour I selected were shown as "in stock" and would be shipped in 5-7 days.

It is now the 16th of July.  After dozens of emails back and forth to find out why there had been ZERO progress on my order, I was finally told today that due to a "glitch" they had "oversold" the product and run out of white ones, would I like a  black one?

No, I would not.

I pointed out that their website was still showing that the item is in stock in that colour and would ship in 5-7 days.  I told them it was misleading advertising and that I wanted a full refund.

All i get is a response that completely avoids the point.  They just keep saying that I can have it soon if I will accept a black one.

If I get one single more email telling me that it is "Pending Fulfilment A" or that I should choose a black one instead of white, I think my head may explode.

I want my money fully refunded.

Patti

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  Reply # 1090085 16-Jul-2014 16:10
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  Reply # 1090100 16-Jul-2014 16:12
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First post!



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Wannabe Geek


  Reply # 1090106 16-Jul-2014 16:15
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Any advice?  Does anyone have any experience or advice around getting a refund?  I did pay with PayPal but have been told by a friend that they only pay if you don't receive the item at all as opposed to receiving it way beyond when it was due.

Driving me nuts.

PP

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  Reply # 1090111 16-Jul-2014 16:24
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 I have taken the following quote direct from their website

"We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund."

I would contact them again point out this statement which is on their website and demand a refund in line with this policy



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Wannabe Geek


Reply # 1090115 16-Jul-2014 16:28
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Thanks for the advice - contrary to appearances I am not usually so dim-witted!  I will email them again and add in their own policy and see if I get a better response.

Thanks again.

PP

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  Reply # 1090118 16-Jul-2014 16:31
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pattipug: Thanks for the advice - contrary to appearances I am not usually so dim-witted!  I will email them again and add in their own policy and see if I get a better response.

Thanks again.

PP


That is a good first step, if that doesn't get a result then your next step is to contact Paypal to get them involved. :)

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  Reply # 1090119 16-Jul-2014 16:32
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presume you paid by credit card. Just ask for a refund, and if they refuse, do a chargeback with your bank.



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Wannabe Geek


  Reply # 1090130 16-Jul-2014 16:37
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Hey thanks -

I paid via debit card via PayPal.  

I have emailed my bank to look into it from that angle if Mobicity doesn't pony up.

 

I just want a flipping new phone! I could've have had it by now if I had just gone into a shop and paid a little more.

Frustrating.

Thanks all.

PP

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  Reply # 1090131 16-Jul-2014 16:38
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graemeh:
pattipug: Thanks for the advice - contrary to appearances I am not usually so dim-witted!  I will email them again and add in their own policy and see if I get a better response.

Thanks again.

PP


That is a good first step, if that doesn't get a result then your next step is to contact Paypal to get them involved. :)


Similar to what has been suggested above, I would try again to get a refund direct from the merchant but failing that, either raise a dispute with Paypal, or if paid for using a credit card, get a dispute logged with your bank/card issuer - They usually aren't too bad to get the funds returned back to you especially if you forward to them your correspondence and provide evidence of trying to reach a resolution.

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  Reply # 1090158 16-Jul-2014 17:19
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I had a similar experience with Mobicity last year, but at least I ended up getting my phone, but only after a lot of time and hassle. Posted about that here: http://www.geekzone.co.nz/forums.asp?forumid=11&topicid=136371



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