I have a Nokia 7 plus that I took in for repair. There was a minor crack on the screen, did not effect the usability or functionality in any way.
It was taken in to the retailer due to the USB port being faulty, cable had to be held at certain angles to get it to charge. Nokia have come back to say that they want $280 to repair the screen out of warranty, as they cannot get into the phone without doing that repair first. I assume this would also void the warranty on the phone. So I would then need to pay for further repairs to the USB port.
While I accept that they may not be able to repair the phone without further damaging the screen, it appears consumers are forced into this situation by design, effectively meaning high use parts of the phone are likely to be out of warranty due to damage to other high use parts of the phone. Secondly the retailer will want to charge me for this assessment, which I could have done for myself had I been told 'any other physical damage will void your warranty despite it not being near or related to your claim' or 'any damage to the screen will also mean the repair cannot be effected'.
What are peoples thoughts on this process?
PS I have previously worked in retail, and have faced similar situations in the past, with repairs usually being done in good faith.