No Prime EPG since channel move NZ

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RustyK

3 posts

Wannabe Geek

#304055 31-Mar-2023 18:42

Hi,

Since Prime was moved from channel 10 to channel 15 in NZ (March 2023), my Tivo has not downloaded an EPG for Prime (all other channels are OK).

Is this an isolated issue with my Tivo?

Thanks

Russell

peng1nz

49 posts

Geek
+1 received by user: 15

#3057272 31-Mar-2023 19:22

Same for me. I note the Prime guide is still on Ch10 (it is vice versa for channel Te Reo).

Spong

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#3057330 31-Mar-2023 20:25

You're not alone. When PRIME and Te reo swapped channel numbers and frequencies, at the beginning of March, the EPG for both channels continued but those channels were then dead when selected. Retuning the channels, got both channels back (and with the correct new swapped channel numbers) but the EPG is now missing for both channels. I've messaged the guys looking after the EPG, as it seems work needs to be done to fix this, but I haven't heard back. I'll try again this evening.

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

Wombat1

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#3057333 31-Mar-2023 20:49

Who are these mysterious epg guys? The Aussie guide is also having problems and nobody seems interested in fixing it. Is this the final nail in our beloved tivos coffin? I’m not ready to put it on the garage shelf just yet.

old3eyes

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#3057373 1-Apr-2023 09:07

Wombat1: Who are these mysterious epg guys? The Aussie guide is also having problems and nobody seems interested in fixing it. Is this the final nail in our beloved tivos coffin? I’m not ready to put it on the garage shelf just yet.

I'm in the process of moving house and am in a temporary rental for the next 3 weeks and currently using the Sky box as my DVR. As the feet on my TiVo disintegrated when I moved it I may not bother to put the TiVo back in the system unless I get rid of Sky but I suspect that won't happen.

Regards,

Old3eyes

Spong

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#3057949 2-Apr-2023 22:50

I've just had a reply from the EPG guys. They hope to be able to look at the EPG issues since the transponder changes happened, later this week. Due to their other commitments, they've been unable to do so until now.

BTW, virtually all of the original rubber Tivo feet will have perished by now. A set of adhesive rubber/plastic feet can be fitted in place of the rubber ones. Removing the remnants and the plastic rivets is easy. Surely it would be a pity to discard a Tivo solely for perished rubber feet!

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

Wombat1

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#3057975 3-Apr-2023 08:16

That’s great news about the EPG. Is this for the Aussie channels too or just Prime?

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old3eyes

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#3057978 3-Apr-2023 08:21

Spong:

I've just had a reply from the EPG guys. They hope to be able to look at the EPG issues since the transponder changes happened, later this week. Due to their other commitments, they've been unable to do so until now.

BTW, virtually all of the original rubber Tivo feet will have perished by now. A set of adhesive rubber/plastic feet can be fitted in place of the rubber ones. Removing the remnants and the plastic rivets is easy. Surely it would be a pity to discard a Tivo solely for perished rubber feet!

You can buy replacement feet here Tivo-replacement-feet

Regards,

Old3eyes

Spong

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#3058136 3-Apr-2023 11:00

Wombat1: That’s great news about the EPG. Is this for the Aussie channels too or just Prime?

Sorry, I'm not sure who looks after the Aussie EPGs. I imagine it would be a big job with different channels in each state? I'll ask the NZ guys if they know.

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

peng1nz

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Geek
+1 received by user: 15

#3061733 12-Apr-2023 10:01

Wombat1: That’s great news about the EPG. Is this for the Aussie channels too or just Prime?

Any update on getting the Prime EPG back?

Spong

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#3061749 12-Apr-2023 11:11

I've just checked this morning, and the EPG for PRIME and Te Reo is back, or at least it is back here in Auckland. I was sure the EPG guys would get to it, it's just that they have very high pressure regular jobs, keep a very low profile, and so these things have to wait.

To recap, Channels 10 and 15 were swapped, I believe on 1/3/23. Channel 10 is now Te Reo and channel 15 is now PRIME. If you haven't retuned your Tivo channels since then, you'll get no signal displayed for channels 10 & 15, and the channel identities won't have changed to the above. If that's the case you'll need to retune your channels as shown below. After that the EPG for Prime and Te Reo should appear next time your Tivo downloads an EPG update (daily) or you can do it manually at the Network menu after a channel scan shown below.

Please let me know if there are any PRIME/Te Reo EPG issues after doing this.

To retune your Tivo’s TV Channels

Press the TiVo button on your remote

Choose Messages and Settings

Choose Settings

Choose Channels

Choose Channel Scan

Choose “Delete previously scanned channels”

Press “Thumbs Down” 3x times followed by the “Enter/Last” key (bottom right key on the remote).

Let your Tivo scan for channels, then when completed, choose to add them all.

This will clear out the old dead channels and will keep the current channels.

You can then delete any you don’t want listed from the “Channel List” menu item if you never want them to be shown. However, this isn’t required

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

RustyK

3 posts

Wannabe Geek

#3063371 13-Apr-2023 22:27

Prime EPG is back, My thanks to the EPG guys!!

Russell

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Wombat1

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#3063478 14-Apr-2023 08:22

Great to hear that some of these “epg guys” are still active. Amy news on who the Aussie epg guys are and how they can be contacted?

allan

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#3063597 14-Apr-2023 11:25

Yes EPG fixed for Channels 10 and 15 here in Wellington - Mt Kaukau. Still no EPG for channel 14 - Rush though.

GSG

2 posts

Wannabe Geek

#3067011 22-Apr-2023 16:01

Yes I too have no EPG for channel 15 RUSH (Mt Kaukau Hutt City) since before Xmas which is a pity as they do have a couple interesting "car" programs like: Wheeler Dealers, Junkyard Empire, Gas Monkey, plus others. Is it just a Wellington thing or are I the only one who is bother watching. Good news getting PRIME fixed up, Thank You.

Spong

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#3067064 22-Apr-2023 20:45

GSG:

Yes I too have no EPG for channel 15 RUSH (Mt Kaukau Hutt City) since before Xmas which is a pity as they do have a couple interesting "car" programs like: Wheeler Dealers, Junkyard Empire, Gas Monkey, plus others. Is it just a Wellington thing or are I the only one who is bother watching. Good news getting PRIME fixed up, Thank You.

I believe this problem is unique to RUSH from Mt Kaukau. I haven't heard of this problem anywhere else in NZ, although that's not to say it doesn't exist elsewhere. I asked the EPG guys to look at this back when it was first reported, and they did spend time on it, without a solution. Sorry about that.

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz