Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




463 posts

Ultimate Geek


# 99688 25-Mar-2012 11:15
Send private message

I bought a Tivo at the xmas sales from Noel Leeming at Botany.
It is now developing a problem where it is not recording the audio on TV2 when I set it up to record a program.
Also, I can never get it to record the full program even when I enter the 'extend the recording' option and have to always enter the program details manually to get the full program recording.

I have contacted Noel Leeming by phone and they said to bring it in and they will send it away to get repaired or for me to contact Tivo to get it repaired.

Am I in my rights to ask for a replacement or  exchange it for a new one ? or is it to long after the purchase date for that ?

Create new topic
BDFL - Memuneh
64657 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 599711 25-Mar-2012 12:05
Send private message


463 posts

Ultimate Geek


  # 599737 25-Mar-2012 13:27
Send private message

Will contact them tommorrow.
Thanks for the info !

 
 
 
 


RXV

118 posts

Master Geek


  # 599777 25-Mar-2012 16:01
Send private message

GeekGuy: I bought a Tivo at the xmas sales from Noel Leeming at Botany.
It is now developing a problem where it is not recording the audio on TV2 when I set it up to record a program.
Also, I can never get it to record the full program even when I enter the 'extend the recording' option and have to always enter the program details manually to get the full program recording.

I have contacted Noel Leeming by phone and they said to bring it in and they will send it away to get repaired or for me to contact Tivo to get it repaired.

Am I in my rights to ask for a replacement or  exchange it for a new one ? or is it to long after the purchase date for that ?

I took one back to NL in Papakura.  They swapped it straight away for a new unit with no fuss.  I actually took a video of the problem on my iphone and showed them the fault in the shop. 

3208 posts

Uber Geek


  # 599788 25-Mar-2012 17:12
Send private message

The first thing they will ask you to do is a full reset. Power off and unplug everything for at least 6 hours. Re-start, plug each cable back in one at a time and see if that fixes it. If you can say you have done that and the problem still exists then chances are they will swap for a new one. Used to be you HAD to go through Hybrid and they would courier one out for you. Not sure if that's changed now proper electrical retailers are dealing with them.





Always be yourself, unless you can be Batman, then always be the Batman



15156 posts

Uber Geek


  # 599789 25-Mar-2012 17:16
Send private message

scuwp: The first thing they will ask you to do is a full reset. Power off and unplug everything for at least 6 hours. Re-start, plug each cable back in one at a time and see if that fixes it. If you can say you have done that and the problem still exists then chances are they will swap for a new one. Used to be you HAD to go through Hybrid and they would courier one out for you. Not sure if that's changed now proper electrical retailers are dealing with them.



I don't know if anyone repairs them in NZ, as I think they just swap them out. At least that is what telecom told me they do, even if out of warranty.

1716 posts

Uber Geek

Trusted
Lifetime subscriber

  # 599790 25-Mar-2012 17:19
Send private message

scuwp: The first thing they will ask you to do is a full reset. Power off and unplug everything for at least 6 hours. Re-start, plug each cable back in one at a time and see if that fixes it. If you can say you have done that and the problem still exists then chances are they will swap for a new one. Used to be you HAD to go through Hybrid and they would courier one out for you. Not sure if that's changed now proper electrical retailers are dealing with them.



Take it back to who ever you brought it from, you paid retail price for it, it's the retailers problem to fix/replace, don't let them con you in to dealing with someone else

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.