Tivo problems ...

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GeekGuy

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#99688 25-Mar-2012 11:15

I bought a Tivo at the xmas sales from Noel Leeming at Botany.
It is now developing a problem where it is not recording the audio on TV2 when I set it up to record a program.
Also, I can never get it to record the full program even when I enter the 'extend the recording' option and have to always enter the program details manually to get the full program recording.

I have contacted Noel Leeming by phone and they said to bring it in and they will send it away to get repaired or for me to contact Tivo to get it repaired.

Am I in my rights to ask for a replacement or exchange it for a new one ? or is it to long after the purchase date for that ?

freitasm

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#599711 25-Mar-2012 12:05

From what I've seen most retailers actually just outright replace the TiVo. You can contact TiVo to confirm this and then go to the store.

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GeekGuy

597 posts

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#599737 25-Mar-2012 13:27

Will contact them tommorrow.
Thanks for the info !

RXV

126 posts

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#599777 25-Mar-2012 16:01

GeekGuy: I bought a Tivo at the xmas sales from Noel Leeming at Botany.
It is now developing a problem where it is not recording the audio on TV2 when I set it up to record a program.
Also, I can never get it to record the full program even when I enter the 'extend the recording' option and have to always enter the program details manually to get the full program recording.

I have contacted Noel Leeming by phone and they said to bring it in and they will send it away to get repaired or for me to contact Tivo to get it repaired.

Am I in my rights to ask for a replacement or exchange it for a new one ? or is it to long after the purchase date for that ?

I took one back to NL in Papakura. They swapped it straight away for a new unit with no fuss. I actually took a video of the problem on my iphone and showed them the fault in the shop.

scuwp

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#599788 25-Mar-2012 17:12

The first thing they will ask you to do is a full reset. Power off and unplug everything for at least 6 hours. Re-start, plug each cable back in one at a time and see if that fixes it. If you can say you have done that and the problem still exists then chances are they will swap for a new one. Used to be you HAD to go through Hybrid and they would courier one out for you. Not sure if that's changed now proper electrical retailers are dealing with them.

Lazy is such an ugly word, I prefer to call it selective participation

mattwnz

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#599789 25-Mar-2012 17:16

scuwp: The first thing they will ask you to do is a full reset. Power off and unplug everything for at least 6 hours. Re-start, plug each cable back in one at a time and see if that fixes it. If you can say you have done that and the problem still exists then chances are they will swap for a new one. Used to be you HAD to go through Hybrid and they would courier one out for you. Not sure if that's changed now proper electrical retailers are dealing with them.

I don't know if anyone repairs them in NZ, as I think they just swap them out. At least that is what telecom told me they do, even if out of warranty.

gregmcc

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#599790 25-Mar-2012 17:19

scuwp: The first thing they will ask you to do is a full reset. Power off and unplug everything for at least 6 hours. Re-start, plug each cable back in one at a time and see if that fixes it. If you can say you have done that and the problem still exists then chances are they will swap for a new one. Used to be you HAD to go through Hybrid and they would courier one out for you. Not sure if that's changed now proper electrical retailers are dealing with them.

Take it back to who ever you brought it from, you paid retail price for it, it's the retailers problem to fix/replace, don't let them con you in to dealing with someone else