Awesome, thanks @timmmay. I'll have a good read tomorrow.
One of the major issues we have with ducted is the potential for noise. My wife spent her first 20 years in the one house in a quiet neighbourhood where there would be three calls to emergency services if someone dropped a pin after 8pm.
Our neighbours here installed a heat pump earlier this year, maybe 25-30m away from our bedroom, and it still wakes her up. It sounds like being in an aircraft even during the day and is really frustrating to listen to when we're in the garden.