The defrost cycle is a good reason to size a unit properly especially in colder regions. If the heat pump is undersized, it will work harder, freeze up more often and spend more time defrosting.
If the system is defrosting 15 minutes an hour, that's an approx 25% loss of capacity. Probably more as to defrost its removing heat from indoors.
The healthy homes calculator is forcing landlords to select the units to perform on the coldest days of the year.
Manufacturers specs in their brochures are based on test conditions in AS/NZS 3832.1.1 for H1 heating indoor temp: 20°CDB/15°CWB, Outdoor: 7°CDB/6°CWB
Real heating conditions are more the H2 heating with indoor temp: 20°CDB/15°CWB, Outdoor: 2°CDB/1°CWB which is more relevant. This is where the Healthy Homes calculation heads.
Here's an example of these tables for a Mitsubishi Electric AP50...
You can see that at 10°C its providing 6.6 kW heat and at 0°C: 5.1 kW heat and that's with an indoor temp of 21°C!
So have a think about what is happening with a cold house on start up, when the indoor temp is say 12°C and outdoor 0°C, less heat is being produced so longer to heat up the room and its more likely to defrost.