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Topic # 185829 7-Dec-2015 12:42
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The BBL910 is the only Breville product that has more than 2 years full warranty, even their $3000 RRP coffee machine has only 2 years. That looks very interesting. 


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  Reply # 1441962 7-Dec-2015 12:48
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Probably because it gives the perception of quality, and very few people keep receipts so the chances of paying out are slim. Maybe it is great quality too. I scan all my receipts to PDF and rename them to reflect the contents of the receipt, so I can find any receipt with a simple file search.




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  Reply # 1442005 7-Dec-2015 13:52
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It's also a "limited" warranty which Breville seem to be making a big deal out of, but good luck actually finding out what the "limitations" of their warranty offer actually are.  The details are probably on a printed sheet in the box, but not on their website.  IMO that's very bad form.
Mitsubishi offer a 10 year limited engine and drivetrain warranty on their cars.  Read the details, and they've excluded things like rings, bearings, valve and timing chain gear, universal joints and CVs, clutches, brake calipers and cylinders, fuel injection components, the list goes on - but it's basically a list of everything that could go wrong, leaving me scratching my head to think of anything that's actually covered that I've ever seen in any car, yet not such a serious manufacturing defect that problems would manifest as soon as you drove it out of the showroom and would be covered by either CGA or a general recall.
Not saying that the Breville warranty is such a cynical joke as what Mitsubishi are doing, but at least Mitsubishi do have that information available on their website, albeit slightly obfuscated and technical so that many people wouldn't understand how very little they're actually offering.


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  Reply # 1442021 7-Dec-2015 13:58
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timmmay:  and very few people keep receipts so the chances of paying out are slim..


Thats never a good excuse, the importer/head Office will have a record of all s/n's so could easily still do warranty without receipts IF they wanted to. smile

But, chances are, many will just chuck it in the bin if it fails after (say) 3+ years, many will forget the warranty period or just decide
to get something else.
The same sort of thing as the 'lifetime warranty' RAM Ive bought. When that failed , I just binned it

When it gets up toward  5-7 years, there will be no replacements available, so may be just a partial refund or a partial credit towards a new Breville.

There are some dirty tricks that some companies use to avoid warranties.
such as insisting it must be returned with all manuals & in original packaging . Ive had that tried on me from one of our companies suppliers.
Or not having the needed repair part in NZ, so forcing a wait of months while parts arrive (seen that as well) & customer just gives up.
They may avoid warranty claims by saying the failure is due to wear & tear (not covered) or claiming overuse of the product .

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  Reply # 1442036 7-Dec-2015 14:05
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I've got a Breville blender very similar to that one - actually works really well but is the loudest blender (maybe the loudest kitchen appliance) I have ever heard. At my old house, one of my next door neighbours asked if I was doing renovations. I looked perplexed and he said "Weren't you using a power saw over there this morning?" I eventually figured out I was making a smoothie for breakfast around that time...

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  Reply # 1442110 7-Dec-2015 15:36
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andrew027: I've got a Breville blender very similar to that one - actually works really well but is the loudest blender (maybe the loudest kitchen appliance) I have ever heard. At my old house, one of my next door neighbours asked if I was doing renovations. I looked perplexed and he said "Weren't you using a power saw over there this morning?" I eventually figured out I was making a smoothie for breakfast around that time...


Haah my wife snores so loudly I often joke the neighbours keep coming over in the middle of the night asking us to stop moving our lawns at such an ungodly hours. I actually prefer sleeping on the couch :)

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  Reply # 1442137 7-Dec-2015 15:54
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Fred99: It's also a "limited" warranty which Breville seem to be making a big deal out of, but good luck actually finding out what the "limitations" of their warranty offer actually are.  The details are probably on a printed sheet in the box, but not on their website.  IMO that's very bad form.
Mitsubishi offer a 10 year limited engine and drivetrain warranty on their cars.  Read the details, and they've excluded things like rings, bearings, valve and timing chain gear, universal joints and CVs, clutches, brake calipers and cylinders, fuel injection components, the list goes on - but it's basically a list of everything that could go wrong, leaving me scratching my head to think of anything that's actually covered that I've ever seen in any car, yet not such a serious manufacturing defect that problems would manifest as soon as you drove it out of the showroom and would be covered by either CGA or a general recall.
Not saying that the Breville warranty is such a cynical joke as what Mitsubishi are doing, but at least Mitsubishi do have that information available on their website, albeit slightly obfuscated and technical so that many people wouldn't understand how very little they're actually offering.


You made me go and read my Mitsi Outlander Warranty...

The 10 year powertrain warranty covers:
Powertrain: refers to the major internal mechanical components that comprise the engine, gearbox, transfer box and differentials. It includes the engine block and its internal bearings, con-rods, camshafts, rocker arms, balance shafts and oil pumps, cylinder heads and valves. For the gearbox/transmission/differential it includes the case, gears torque converter, bearings, wet clutch packs, viscous control units and integrated Electronic Control Units.

So - it still covers quite a lot. Yes - there are some things not covered - but for the most part they are reasonably obvious wear and tear items and they are covering themselves against that. I didnt feel cheated when I first read it and dont now upon re-reading it today.

The first 5 years of the warranty is still longer than that given by many more expensive vehicles covers pretty much the whole car apart from very obvious wear and tear items.




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  Reply # 1442141 7-Dec-2015 15:59
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robjg63:
Fred99: It's also a "limited" warranty which Breville seem to be making a big deal out of, but good luck actually finding out what the "limitations" of their warranty offer actually are.  The details are probably on a printed sheet in the box, but not on their website.  IMO that's very bad form.
Mitsubishi offer a 10 year limited engine and drivetrain warranty on their cars.  Read the details, and they've excluded things like rings, bearings, valve and timing chain gear, universal joints and CVs, clutches, brake calipers and cylinders, fuel injection components, the list goes on - but it's basically a list of everything that could go wrong, leaving me scratching my head to think of anything that's actually covered that I've ever seen in any car, yet not such a serious manufacturing defect that problems would manifest as soon as you drove it out of the showroom and would be covered by either CGA or a general recall.
Not saying that the Breville warranty is such a cynical joke as what Mitsubishi are doing, but at least Mitsubishi do have that information available on their website, albeit slightly obfuscated and technical so that many people wouldn't understand how very little they're actually offering.


You made me go and read my Mitsi Outlander Warranty...

The 10 year powertrain warranty covers:
Powertrain: refers to the major internal mechanical components that comprise the engine, gearbox, transfer box and differentials. It includes the engine block and its internal bearings, con-rods, camshafts, rocker arms, balance shafts and oil pumps, cylinder heads and valves. For the gearbox/transmission/differential it includes the case, gears torque converter, bearings, wet clutch packs, viscous control units and integrated Electronic Control Units.

So - it still covers quite a lot. Yes - there are some things not covered - but for the most part they are reasonably obvious wear and tear items and they are covering themselves against that. I didnt feel cheated when I first read it and dont now upon re-reading it today.

The first 5 years of the warranty is still longer than that given by many more expensive vehicles covers pretty much the whole car apart from very obvious wear and tear items.


I think the coverage of the gearbox is quite valuable if you drive a lot in 10 years as we know those new fancy gearbox (CVT or 5,6,7,8AT) are quite likely less robust than the old ones like Toyota Aisin 4AT.

Oh, I forgot about DSG, does VW offer free extended warranty on DSG in NZ now? (VW US and China covers 10 year/160K)



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  Reply # 1442163 7-Dec-2015 16:02
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Fred99: It's also a "limited" warranty which Breville seem to be making a big deal out of, but good luck actually finding out what the "limitations" of their warranty offer actually are.  The details are probably on a printed sheet in the box, but not on their website.  IMO that's very bad form.
Mitsubishi offer a 10 year limited engine and drivetrain warranty on their cars.  Read the details, and they've excluded things like rings, bearings, valve and timing chain gear, universal joints and CVs, clutches, brake calipers and cylinders, fuel injection components, the list goes on - but it's basically a list of everything that could go wrong, leaving me scratching my head to think of anything that's actually covered that I've ever seen in any car, yet not such a serious manufacturing defect that problems would manifest as soon as you drove it out of the showroom and would be covered by either CGA or a general recall.
Not saying that the Breville warranty is such a cynical joke as what Mitsubishi are doing, but at least Mitsubishi do have that information available on their website, albeit slightly obfuscated and technical so that many people wouldn't understand how very little they're actually offering.



I thought all Breville warranty are labeled as "limited", no they are not. I just sent an email to the customer service lets see how they reply. 

JWR

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  Reply # 1442177 7-Dec-2015 16:28

timmmay: Probably because it gives the perception of quality, and very few people keep receipts so the chances of paying out are slim. Maybe it is great quality too. I scan all my receipts to PDF and rename them to reflect the contents of the receipt, so I can find any receipt with a simple file search.


I scan all my receipts (and other mail) too and then file them with Calibre.

It is so much better than rummaging through old papers for the correct receipt.



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  Reply # 1442178 7-Dec-2015 16:30
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I've used the blender... it's something else.
It actually spins up fast enough to be used as a soup cooker (no, I'm not kidding). When you use this function (different from standard blending) it is LOUD.
However it seems on par with other blenders for day-to-day use.
The person who owned it loved it, she used it every day and was passionate about it, if you can be passionate about a blender.

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  Reply # 1442185 7-Dec-2015 16:48
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1101:
such as insisting it must be returned with all manuals & in original packaging . Ive had that tried on me from one of our companies suppliers.


IMO, I am pretty sure that would be considered an 'unreasonable clause' in the contract,and I believe companies can now be fined for having unreasonable contract clauses. The CGA should good coverage on a high value product anyway.

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  Reply # 1442227 7-Dec-2015 17:54
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robjg63:
Fred99: It's also a "limited" warranty which Breville seem to be making a big deal out of, but good luck actually finding out what the "limitations" of their warranty offer actually are.  The details are probably on a printed sheet in the box, but not on their website.  IMO that's very bad form.
Mitsubishi offer a 10 year limited engine and drivetrain warranty on their cars.  Read the details, and they've excluded things like rings, bearings, valve and timing chain gear, universal joints and CVs, clutches, brake calipers and cylinders, fuel injection components, the list goes on - but it's basically a list of everything that could go wrong, leaving me scratching my head to think of anything that's actually covered that I've ever seen in any car, yet not such a serious manufacturing defect that problems would manifest as soon as you drove it out of the showroom and would be covered by either CGA or a general recall.
Not saying that the Breville warranty is such a cynical joke as what Mitsubishi are doing, but at least Mitsubishi do have that information available on their website, albeit slightly obfuscated and technical so that many people wouldn't understand how very little they're actually offering.


You made me go and read my Mitsi Outlander Warranty...

The 10 year powertrain warranty covers:
Powertrain: refers to the major internal mechanical components that comprise the engine, gearbox, transfer box and differentials. It includes the engine block and its internal bearings, con-rods, camshafts, rocker arms, balance shafts and oil pumps, cylinder heads and valves. For the gearbox/transmission/differential it includes the case, gears torque converter, bearings, wet clutch packs, viscous control units and integrated Electronic Control Units.

So - it still covers quite a lot. Yes - there are some things not covered - but for the most part they are reasonably obvious wear and tear items and they are covering themselves against that. I didnt feel cheated when I first read it and dont now upon re-reading it today.

The first 5 years of the warranty is still longer than that given by many more expensive vehicles covers pretty much the whole car apart from very obvious wear and tear items.


The format has changed since I last looked at it, but:

Your powertrain warranty does not cover: • any part of the vehicle not classified as powertrain. • all clutch components, driveshaft boots, universal and constant velocity joints. • all water pumps, turbochargers, cambelts, timing chains, steering, suspension, brake components, service items, or normal wear and tear for age, distance and condition.

My mistake, rings, bearings, valves do seem to be covered. kind of, but it would be very unusual for there to be a problem these days within the mileage limit, not attributable to "wear and tear", and not as a result of failure of something specifically not covered (ie timing chain/belt, water pumps etc) which are common cause of catastrophic engine failure.
I'm struggling to think of any serious issue in any car I've owned or known which would be covered by Mitsubishi's warranty.




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  Reply # 1443081 8-Dec-2015 20:20
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Fred99: It's also a "limited" warranty which Breville seem to be making a big deal out of, but good luck actually finding out what the "limitations" of their warranty offer actually are.  The details are probably on a printed sheet in the box, but not on their website.  IMO that's very bad form.
Mitsubishi offer a 10 year limited engine and drivetrain warranty on their cars.  Read the details, and they've excluded things like rings, bearings, valve and timing chain gear, universal joints and CVs, clutches, brake calipers and cylinders, fuel injection components, the list goes on - but it's basically a list of everything that could go wrong, leaving me scratching my head to think of anything that's actually covered that I've ever seen in any car, yet not such a serious manufacturing defect that problems would manifest as soon as you drove it out of the showroom and would be covered by either CGA or a general recall.
Not saying that the Breville warranty is such a cynical joke as what Mitsubishi are doing, but at least Mitsubishi do have that information available on their website, albeit slightly obfuscated and technical so that many people wouldn't understand how very little they're actually offering.



Customer service emailed me a copy of the warranty terms specifically for this model. Seems to me the main point is what is the "normal wear and tear". Will the main gear and seal take the "normal wear and tear" to the extent that makes the unit faulty. 


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  Reply # 1443221 8-Dec-2015 23:36
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Huchiz:

Customer service emailed me a copy of the warranty terms specifically for this model. Seems to me the main point is what is the "normal wear and tear". Will the main gear and seal take the "normal wear and tear" to the extent that makes the unit faulty. 



So you're left arguing whether or not any part which failed was caused by "faulty" workmanship or materials - or the parts were perfectly fine, but simply wore out. That seems very "limited" to me.  



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  Reply # 1444498 9-Dec-2015 14:16
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Fred99:
Huchiz:

Customer service emailed me a copy of the warranty terms specifically for this model. Seems to me the main point is what is the "normal wear and tear". Will the main gear and seal take the "normal wear and tear" to the extent that makes the unit faulty. 



So you're left arguing whether or not any part which failed was caused by "faulty" workmanship or materials - or the parts were perfectly fine, but simply wore out. That seems very "limited" to me.  


A further exchange of emails confirmed that ""normal wear and tear” covers seals and jugs". So it looks like the 7 year warranty will cover the motor and electronics (providing there is no water damage), but anything wrong with the jug (blade or seal or crack) is not. 



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