This is my first long post, please help.
I called A company to come to my place to do the pump services due to one tap with slow water flow(all the rest taps in the house are ok), and agreed to pay call out fee with one hour free labour.
The service person didn’t turn up at the agreed time due to busy schedule. I called them again and they agreed to send someone else next day morning.
The guy came didn’t really check the pump at the beginning, and focused on my whole house filter as he believed with 1 mircron filter I can only get 30L something per minute where it may cause the water flow problem even he has been told the 3 stage filter is very new. After 2 and half hours inspection he then said maybe something wrong with the plumbing system, and also maybe something wrong with the pump controller. He has to take the pump back to the company to do further inspection, and mentioned I may need a new pump about $1000, as it’s not worth to fix it.
End of that day, I got a $282 with the description as below,
“Carried out service check to pump not turning on until very low pressure. Installed a temporary loan pump and brought pump back to workshop for assessment.”
The next day afternoon, there is another $69.00 bill with the description as below,
“Workshop assessment of pump quote to be submitted for cost of repairs/replacement.”
Until now I haven’t got any formal summary what I need to get my pump work 100%, and worried about the future bill, then called them to stop the service, and would like to get my pump back as it’s still in working order.
The manager said to me I have to personally to get my pump back and returned with their one. And also the pump has been take into pieces, if I want them back I have to pay another hour or more to resemble it, and also the washer/seal has been broken, I have to pay for that as well. If I want them to come back to install my old pump, there will be another separate charge for the labour. And my pump could be broken/stop working at anytime from now on.
She said my pump is beyond economical repair and gave me the option to get the new pump priced at $2768.63 with 2 year warranty comparing with there is no warranty with the fixed pump. “Upon acceptance of this quote, she is happy to amend the invoice for the initial callout as a good will gesture.”
Until now, there are 3 hours and half has been spend on my pump, and still didn’t have any other options rather than get a new one. What I would like to do now,
Can I get my pump back to the old status which is still in working order?
Do I have to pay for the resemble fee?
Is it reasonable that I have to pay for the parts (washer/seal) they broken it.
Do I really have to disconnect their pump to return it on my own, or they can come back to do it?
Can I ask them to list the detailed parts I need to fix my pump and detailed model of the new pump?