We have a 2 year 9 month old Bosch Dishwasher which has developed a fault where you can't press the start button to start the washing cycles.
We called the retailer, who gave us the details of the repairer, who informed us we must agree to call-out charges regardless of who was at fault, and if the supplier agrees to cover it they will refund us.
They are refusing to attend/repair unless we agree.
We think this is wrong, as it's clearly a fault with the Dishwasher not an operational fault (though they couldn't tell us if there was a reset procedure we should try).
Is what they are asking, reasonable? In my experience getting a callout charge credited is almost impossible after it's been paid.
We asked for Bosch to call us but they haven't despite 2 attempts.