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291 posts

Ultimate Geek
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Topic # 225502 22-Nov-2017 09:08
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Hello fellow geekzoners

 

After I moved to Wellington - we decided to rent first to learn about the city before purchasing a property. I have previously rented out a property in Auckland before via management company and from what I understand was they were courteous to the tenants and pleasant to deal with. It also seemed the tenants liked the place and had no issues with the company at all.

 

I find the current company (where I am renting) arrogant, and although within their rights, there is no negotiation of inspection time - "this is when we are going to to it and you have no say. If you are not home too bad leave comments on a paper" kind of approach. My wife is at home with our 2 year old - and generally she would like to be home for inspections. I don't really like when someone walks into our house and looks around; I don't find it pleasant at all. Their excuse is we inspect all the properties this suburb all in one day.

 

The landlord seems to look after the property but in aggressive way - we need new gutters, we need new blah blah and without giving us 24 hour notice, we have tradesman on the front door knocking to start work on it. The property managing company did warn that work will happen in next 1-3 months and postponed due to weather etc, but we are not kept in the loop. Once the work is done, the landlord is knocking on our door the next day wanting to inspect it. Once again without notice. This generally has been outside however.

 

Now we have an issue with the lawn mowing lady who called me and apologised that she couldn't come any more due to her bad hips as she finds this property one of the bigger ones that she works on. And now I receive an email from the property company saying that I wasn't maintaining the property and the lawn mowing person felt it was hard to mow the lawn as i was too long! Jesus I don't want her to lawn the mow every 2 weeks like she suggested during the spring time. I did 3 weekly, and over winter we communicated via text that 6 weekly would be fine in cold winter but become more frequent as it grows quicker. This person was recommended by the property owner as they wanted someone who knew the property to mow the lawn. I accepted that despite the price (thought not so big lawn and relatively flat section for $45 was steep).

 

I am just ranting a bit - as I pay my rent perfectly on time, didn't make a single hole in the wall (etc - nail) in the last 17 months we have been. I find the managing company extremely arrogant and has no respect to the tenants. Is there anything I can do to warn them formally. I would never recommend anyone to stay on current property due to the managing company mostly.

 

I am fuming as the first email I open is this 'you need to maintain your property' bullsh*t.

 

Grrrr

 

 


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15087 posts

Uber Geek
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  Reply # 1905593 22-Nov-2017 09:22
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You have rights as a tenant including adequate notice for maintenance excluding emergency repairs. You can negotiate reasonably for things like inspection dates, and I suggest if it's bothering you so much, contact the tenancy tribunal for advice specifically. Write a firmly worded but respectful and polite letter to the company explaining they will need to follow those legal guidelines. 


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  Reply # 1905599 22-Nov-2017 09:32
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I would suggest moving...! If the owner finds that their tenants keep leaving, they may start to wonder why (although I wouldn't hold my breath!)

 

My experience after living in NZ for over a decade is that disputes procedures and so forth are best avoided if at all possible, as I have not found that they are well dealt with (usually, not always) and there seems to be an element of grudge bearing that goes on afterwards. In this sort of situation you may be within your rights but the agent will probably take it as some sort of personal slight and be a PITA evermore after.

 

Just smile sweetly, pay the rent and look for somewhere else what I would do.






 
 
 
 


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  Reply # 1905601 22-Nov-2017 09:35
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Rather than just moving on, without saying something, if you decide to move on, send the landlord your notification but give the reasons you are leaving. Leave the emotions out of it, and just state the facts. This won't stop you from having to leave, but may mean they review the processes they follow and the management companies attitudes. It may not, but not a lot of harm in it. 

 

 




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Ultimate Geek
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  Reply # 1905605 22-Nov-2017 09:46
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https://www.facebook.com/pg/hausproperty/reviews/

 

 

 

I feel that tenants generally are shafted - but landlords generally seem happy. I would love to leave the property - but as are going to start constructing our next house shortly - so probably will save money by staying here bit longer (rather than moving twice - and it's only 500m from where we live). I have sent them a firm email saying that I find the company 'abrasive'. Not sure if they will get back to me but will see. 

 

 


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  Reply # 1905676 22-Nov-2017 11:11
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Unfortunately with the rental market the way it is in Wellington it is likely that tenants are opting not to exercise their rights, and staying in places where they are being mistreated like this.

 

Until we get better housing supply these cowboy property managers probably think they can get away with anything.


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Master Geek
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  Reply # 1905747 22-Nov-2017 13:00
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Its a tough one sometimes, but as long as the notice periods are being met the best thing to do is to have a chat and just let them know that you would appreciate a bit more communication before the landlord and contractors show up. 

 

As far as the property management company is concerned they need to give you 48 hours notice of an inspection. 

 

https://www.tenancy.govt.nz/maintenance-and-inspections/inspections/

 

https://www.tenancy.govt.nz/maintenance-and-inspections/access/

 

 




291 posts

Ultimate Geek
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  Reply # 1905763 22-Nov-2017 13:08
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ratsun81:

Its a tough one sometimes, but as long as the notice periods are being met the best thing to do is to have a chat and just let them know that you would appreciate a bit more communication before the landlord and contractors show up. 


As far as the property management company is concerned they need to give you 48 hours notice of an inspection. 


https://www.tenancy.govt.nz/maintenance-and-inspections/inspections/


https://www.tenancy.govt.nz/maintenance-and-inspections/access/


 



Agree - they are legally entitled to inspect with 48 hour notice. But zero negotiation on time and dates for the last 15 months or so. It’s the whole company feels very arrogant and doesn’t treat tenants with respect is the main issue.

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