New spouting installation issue

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Yeahnah

4 posts

Wannabe Geek

#273121 5-Aug-2020 14:19

Hi everyone.
long time lurker, first time poster.

I have recently paid a professional to convert my house from internal to long run steel, external spouting/gutters. They have completed the job but I have a few issues which they don't seem to bothered about fixing. Wanting some opinions/insight into what they have done.

Firstly, and I think most importantly. The fall on one end of the spouting is the complete wrong way, meaning water is not being sent towards the downpipe. Surely with a brand new install this shouldn't be happening.

Secondly, all the spouting brackets they have installed have holes for 2 screws but they have only put 1 in each. This to me seems like a lazy shortcut. We didn't get any special price so to get a second rate job is very frustrating.

Lastly they have installed a folded piece of steel between the gutter and roofing iron in an effort to keep birds out. This was something they suggested and apparently commonly do. Problem being, the piece of steel they have put in rattles against the roofing iron when windy. I have wedged some corflute in between the panel and the gutter to stop the noise but that's not really a permanent solution.

Let me know your thoughts.
Thanks

mentalinc

3229 posts

Uber Geek

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#2535176 5-Aug-2020 14:37

All your concerns sound reasonable we had similar issues when we had ours replaced

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Yeahnah

4 posts

Wannabe Geek

#2535178 5-Aug-2020 14:39

Did the installers come to the party and remedy the issues? I'm having a lot of trouble getting anything out of the company that did mine

Dynamic

3867 posts

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#2535179 5-Aug-2020 14:40

Wow... that is disappointing. Did you do any homework on the company? Do they have Google reviews or NoCowboys reviews?

The most obvious one first. Spouting has a fall, for the water to drain through the downpipe. That's fundamental. Sure the fall is shallow, and typically not all of the water runs out, but the majority of it does I would think there should be less than half a cm in any one spot. If you are able to easily access the spouting with a ladder, perhaps put a hose on the roof for a while (if you are not in a water restriction area) and see how much water collects in the deepest spot? Or wait for the next decent rain and check after?

Brackets have multiple holes for a reason. I've put up curtain brackets with three holes (two level at the top, one at the bottom) and not bothered with the bottom screw sometimes as it doesn't do much to support the weight. Presumably this bracket has two holes side by side for equal weight distribution? I'd add this to a claim, but not make it a primary driver.

The rattle in the wind suggests their solution is not fixed in place sufficiently or is unsuitable for the task. Either way, it needs to be resolved by the installers.

My approach is: Ask nicely. Follow up nicely a week later. Follow up a third time a week later, advising if the issue is not resolved to your satisfaction, you'll lodge a claim with the Disputes Tribunal. Lodge the claim two business days later.

We had continuous spouting run, and two of the four corners with very badly cut and siliconed up. The silicone (or similar product) shrunk after a few years. Corners leaked badly. The third time my wife followed them up with the DT 'threat', they decided to respond to her calls and fixed the issue within a week.

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Yeahnah

4 posts

Wannabe Geek

#2535249 5-Aug-2020 15:39

Thanks for the reply.
The fall I would think is significant. I have put my level on and it is noticeable. I will have a look after the next rainfall.
Your comment on the brackets is exactly what I thought. It is a screw hole either side of the gutter support so in theory, with only 1 screw, the bracket can swivel around.
The company has no reviews so I think they are fairly new. Unfortunately I couldn't really be picky as it was exceedingly difficult to get quotes from anyone. This company is the only one of about 10 that I contacted, who got back to me.

I am thus far giving them the benefit of the doubt and trying to get this resolved amicably. They have sorted the first issue which was holes left in the fibre cement weatherboard where they moved the mounting brackets for the downpipe. Sad that I had to ask for this to be done but it did get done in a timely manner.

mattwnz

20147 posts

Uber Geek

#2535268 5-Aug-2020 15:55

Have you paid them in full for the job?

Dynamic

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#2535321 5-Aug-2020 16:20

Good luck, and we'd be interested in updates.

And yes, I've had similar experiences with a few trades in the last couple of years.

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Yeahnah

4 posts

Wannabe Geek

#2535409 5-Aug-2020 17:54

I have not paid in full yet. If the problems are not sorted I will definitely cease payments. First home buyer and first time paying a 'tradesman' to do a job. It has certainly made me very cautious of who I deal with going forward.
Cheers for the input and I will update this thread with any further progress or lack thereof

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Tracer

343 posts

Ultimate Geek

#2535476 5-Aug-2020 20:36

~~Fall should be minimum 5 mm per 10 m according to Marley. Brackets should have 3 fasteners, 500 mm apart normally, or 300 mm apart in wind and snow prone areas.~~

-e- Just went back up and noticed you went to steel. You'll have to find the manufacturers instructions for their recommendations.

OllieF

85 posts

Master Geek

#2535669 6-Aug-2020 11:53

A similar thing happened to us but we have fully paid.

We eventually got in another spouter to take a look and paid them to insert a diverter pipe to collect the water that was pooling.

I would not pay any balance rather would just document whats occurred and state that no balance would be paid. The installer sound as dodgy as ours and I would be reluctant to get them to fix it.

traderstu

332 posts

Ultimate Geek

#2535778 6-Aug-2020 13:38

MBIE's guide to tolerances is a good reference for you, and could be useful if this progresses to the disputes tribunal. This guide is targeted at new buildings as well as
alterations and additions to existing buildings.

pg 37 states that "Flashings or edges have lifted or are loose" is a fault. It doesn't specifically refer to noise from loose flashings on pg 39, but I think it is fair to say that the only noise that is permissible from your roof is the sound of raindrops.

On pg 40 it states "Standing water in profiled metal guttering does not exceed 5 mm"

Call the guttering manufacturer, or search their website. I'm sure they will have a spec for the spacing and fixing of the brackets.

Good luck.

mattwnz

20147 posts

Uber Geek

#2535835 6-Aug-2020 15:16

I would be interested to see a manufacturers guide on how to install gutters properly, including bracket spacing, required fall etc. I have checked a few manufacturers websites and that doesn't seem to be information they provide online.

Edit: here is one I found https://www.metalcraftgroup.co.nz/media/40476/roof-drainage.pdf

The metal roofing code of practice can also be used to check the roof has been installed correctly with guidelines, and is free to access. https://www.metalroofing.org.nz/codeonline