Any experience with Karcher warranty?

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nitro

757 posts

Ultimate Geek
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#319463 27-Apr-2025 19:14

Hey folks... Has anybody dealt with Karcher with respect to the warranty on their waterblasters? I have a near 5-year-old K5 that has been leaking internally for some time now, although it hasn't lost pressure. Warranty on this model is stated 5 years + 2 years on registration, and I have the emailed warranty certificate.

Can I simply pop into a "Karcher Centre" and take it up with them, or do I have to make arrangements beforehand?

Just on the off chance that someone here has been through the same or something similar.

TIA

everettpsycho

668 posts

Ultimate Geek
+1 received by user: 270

#3368094 27-Apr-2025 19:56

Id just give them a call and ask. We dropped our window vac and broke the water tank and when we called the Christchurch store they just said come by and we'll sort you out a new part, expecting to pay for it they just handed it over no questions asked for free. Great customer service form then so worth the 5 minutes phone call to check.

KiwiSurfer

1722 posts

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#3368115 27-Apr-2025 21:53

Same here, helped a family out with a Karcher waterblaster they had lost the receipt for. While they did ask for a receipt, they still fixed it free of charge -- was only a small part that needed replacing though so not sure what they would have done had it been something more substantial. Worth taking it in and having them look at it. We just took it in during their opening hours.

nitro

757 posts

Ultimate Geek
+1 received by user: 335

#3368119 27-Apr-2025 22:28

thanks for the feedback. good to hear that they honour their warranty.