ThreeNow Android TV app login issues

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justinbyoung

55 posts

Master Geek
+1 received by user: 5

#284464 23-Apr-2021 14:36

I have the same issue on both my Nvidia Shield TV's. I log into the app okay, but after a day or so it logs me out automatically, after which I can't log back in. I get a generic "login error" message or if I try to use the Facebook login option it does nothing.

The only way to log back in is to clear the app data for the app, after which I can log back in again. I emailed Mediaworks support a few days agao but haven't heard back. Anyone else had this issue?

MCD

27 posts

Geek
+1 received by user: 27

#2697243 23-Apr-2021 15:37

Yes, I've seen exactly the same issue with my Shield.

RJKIng

57 posts

Master Geek
+1 received by user: 3

#2995956 14-Nov-2022 12:33

I have the same issue myself and reached out to WB Discovery and actually received a reply.

Once I got over my shock of receiving a reply, I took their advice and it seems to work (See below).

Not super convenient but much easer than clearing the data and logging in each time.

Seems to be working for me with the 20 minutes testing I have done.

Kia ora [RJKing],

It appears that the issue may be caused by how you leaves the app. In some instances, if you don't close down the app but instead uses the Home button or other button to navigate away from the app, it's possible that upon returning, the app will show the user as NOT logged in, when in fact they are still logged in.

To fix this, you should close down the app by hitting the BACK button on their remote when on the ThreeNow Home screen. They will then be presented with this window:

You should click YES and that will shut down the app. Then, they can restart the app and it should show them as logged in without having to go through another login.

Also, to clarify, if the app isn't used in more than a week or two, it may require you to log back in as the log in has expired. The issue above is in case the app shows you as not logged in after only a few hours or days.

Ngā mihi,
Warner Bros. Discovery

RJKing

rscole86

4999 posts

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#2995987 14-Nov-2022 13:32

Also, I think they allow long passwords to be created, but limit it to 25 characters when being entered. Of course there are no helpful error messages, or any guidance on the password lengths etc.
Made even more frustrating when trying to log in with a TV remote, you have the correct password, but it's telling you otherwise.

robjg63

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#2995990 14-Nov-2022 14:00

The ThreeNow app was terrible on the Chromecast with Google TV. It often didn't like working at all and seemed to have the same issue with forgetting the password as you report. I always made sure I EXITed each time though. I always try and do this with every app rather than just hitting Home - But some don't have an option that lets you EXIT.

I did notice that when the app screwed up (often) you would have to clear the cache to get it to work again. I noticed that every time you had to log back in again - I assumed that somehow they had the password details saved in cache rather than data - normally clearing cache doesn't force a logout.

FWIW, the ThreeNow app on Amazon Fire Tv seems to not suffer from issues - I realise it is also an android platform - but somehow seems considerably more stable generally.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler