TVNZ+ streaming Issues

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askelon

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#298581 29-Jun-2022 09:52

Anyone experiencing any issues with TVNZ+ having buffering issues?

My mother was complaining about hers stopping and starting regularly but only that. Thats on Spark Gigabit UFB. Running via a Android TV box using wifi. Speed isnt an issue - Netflix / Youtube / Amazon / Jellyfin run perfectly - the WAP is around 3-4m away. She hasnt given me any time frame of when this started other than recently - I only found out cause I saw it doing it when she was using it.

My girlfriends parents have the same issues, also on Spark but with an awful old ADSL connection. TVNZ+ pauses, stutters and just doesnt play sometimes at all for them. Yet things like Netflix are fine. They are using it via a smart TV - no idea which from memory. They have been complaining about it for around 2 weeks. I put it down to their internet being crap as it regularly goes down for days at a time - UFB is supposed to be installed within the next month thankfully!

Stu1

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#2935804 29-Jun-2022 10:01

Yup it’s really bad on chromecast as well, I have really good wifi as well. It’s solid on Ethernet with Apple TV but chromecast always buffers and stops yet every other app works fine

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askelon

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#2935808 29-Jun-2022 10:09

Awesome as long as its not just me :). I'll just tell everyone to put up with it and its the price they pay for watching trash TV :D

Stu1

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#2935818 29-Jun-2022 10:49

askelon:
Awesome as long as its not just me :). I'll just tell everyone to put up with it and its the price they pay for watching trash TV :D

It’s a pain though only noticed it this week as in lockdown, I had to give the kids the Apple TV and I grabbed their chromecast for my isolation room. I watched the Aussie gangster mini series but was frustrating with the buffering .

robjg63

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#2935825 29-Jun-2022 11:08

My wife tries to watch content on it occasionally - She says it seems to got off the rails quite often - but commonly when the add breaks occur.

She says its like it cant access their ad server streams sometimes and no one bothered to make the software cater for errors - it just sits there and hangs.

She was a software developer and then tester for more decades than she would like me to put it print.

They have some quite good stuff on there - Pity they wouldn't fix it....

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

MurrayM

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#2935869 29-Jun-2022 12:44

The other night I watch The Orville and Star Trek Strange New Worlds and both were fine with no buffering at all. I use a the TVNZ+ app on my phone and cast it to my Chromecast via WiFi, on Vodafone UFB.

My main complaint with the TVNZ+ app is that it never seems to be able to keep track of what episodes I've watched. I'll go to watch the latest ep and it will show the previous ep as not being watched. I always watch right through to the end, credits and all, but even that doesn't seem to help any. Netflix doesn't have this problem.

outdoorsnz

667 posts

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#2935887 29-Jun-2022 12:56

I watch TVNZ using Kodi with the matth plugin. Never had any problems like I used to when using chromecast or android TV app. And no ads!

CYaBro

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#2935953 29-Jun-2022 13:52

We've been having issues with TVNZ+ and Three NOW on demand content, with our Apple TV 4k.

Both apps will only play live TV.

If you try play any of the shows or movies etc on demand they just sit there with the spinning wheel.
Both apps work fine from the iPad or iPhones so we've been using Airplay instead to get it onto the Apple TV.

It happened for the first time about a week ago then came right but started again last night.
Haven't tried it today as yet.

The Apple TV is connected by ethernet and we have gig fibre so it's not a bandwidth issue.
I've tried deleting and reinstalling the apps.

Opinions are my own and not the views of my employer.

gareth41

738 posts

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#2935966 29-Jun-2022 14:15

I had similar issues a couple weeks ago, resolved by changing my dns servers back to my isp's dns