So long story short I was in a car crash, I'm not insured the other party is.
The police took their time but have now determined the other party was at fault and have issued them with a warning.
Obviously I made a claim against his insurance and initially they said "Your word against mine" so they blame me for the damage, eventually got a decision from the Police and it has been 2 weeks since the insurance knew about the police findings.
Now to the problem: If i email insurance company I get ignored (either directly the person handling the case or the generic contact) If i phone i get fobbed off and never get anything other than its being looked at as soon as possible.
What options do I have? Is there anything I can do to make it happen faster?
Do I just have to take the Individual to court and give up on the insurance?