Most car repairers guarantee their work 12 months...
If an issue occurs with a repair after 12 months, does the CGA apply ?
In my case the issue can be attributed to the repair 2 year ago
Is there a time limit ?
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Lazy is such an ugly word, I prefer to call it selective participation
joker97: In that case if the part is expected to last longer than 2 years then you have a case.
Getting someone to listen to the case is the problem. Being an authorised dealer, making them follow a ruling shouldn't be a problem (as you know, ruling bodies have no authority to enforce their rulings).
I think the easiest way is to complain to the Brand manager. Eg Nissan head office etc. THey usually will come to the party and help you.
ald: Just a heads up, in order to have recourse against a supplier of services under the Act you do need to give them a chance to remedy the issue: section 32.
xlinknz:joker97: In that case if the part is expected to last longer than 2 years then you have a case.
Getting someone to listen to the case is the problem. Being an authorised dealer, making them follow a ruling shouldn't be a problem (as you know, ruling bodies have no authority to enforce their rulings).
I think the easiest way is to complain to the Brand manager. Eg Nissan head office etc. THey usually will come to the party and help you.
Yes the issue is with the brand head office, this discussion so I understand the issue in the context of the CGA if they don't come to the party so to speakald: Just a heads up, in order to have recourse against a supplier of services under the Act you do need to give them a chance to remedy the issue: section 32.
Good point, note to even diagnose the issue involved $1K+ of work so in this case I felt it was appropriate to get the issue diagnosed independently as I did not want to take the risk that the original dealership who got it wrong 2 years ago would admit that and put it right [at no cost]. By going to an independent dealership ensured no risk of impartially of identifying a [expensive] workmanship issue
joker97: NO the point is they want to keep their customers happy. Generally. So they will step in where needed. Nothing to do with CGA.
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