The NBR is reporting that Toyota is going to move away from sales people, and have “advisors” who are not paid commission (but do get bonuses based on surveys). They are also not going to have forecourts full of cars to sell - instead the advisors will help people to order the car they want...
Can’t come soon enough as far as I’m concerned.
Yes, I still want to go and test drive a car to get a feel for it (WhichToyota will have), but I don’t want to be pressured into the Yellow high spec model because that’s the one they have in stock and need to get rid of.
I am not a fan of Toyota generally (they don’t have enough toys for me), but I do think this idea is brilliant and hope that the other manufacturers do the same.
I want someone to help me with questions and specifications - not up sell me to increase their commission.
As an added bonus to Toyota buyers, they will be lowering prices as there will no longer be any haggling..
Good luck Toyota NZ - I hope this pays off for you.