Discussion for Polestar2 owners

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HarmLessSolutions

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#298844 20-Jul-2022 22:06

The thread for Tesla Model 3 & Y is generating plenty of discussion so how about one for us Polestar2 owners?

I'm subscribed to the international Polestar Forum but many of the issues discussed there don't directly relate to NZ ownership and issues experienced here.

We took delivery of a Polestar2 SRSM last weekend and as expected the learning curve involved in getting the most out of our new car is a challenge. Getting up to speed with the basics at least already but comparing notes with other owners would be great.

We're located just out of New Plymouth and much of our charging will be powered from our 5kW of PV via a 7kW Juicepoint charger. We've owned a Gen 1 Leaf since 2014 so not EV virgins by any means.

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meow
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#2944565 20-Jul-2022 22:51

Speaking of New Plymouth - it would be good once some actual decent charging infrastructure is available there but I may have to drop in on the way back to see your Polestar :)

I did creep on an owner in Paraparaumu the other week. Basically they pulled up in a Polestar at the Supermarket just as I was getting out of the car. I ran over and checked out their car then apologized to the guy saying I had not actually seen one yet and didn't mean to act like a creep explaining I have a Tesla.

How does the data subscription work in NZ? I assume the Polestar has a sim with data? Happen to know what carrier?

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HarmLessSolutions

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#2944798 21-Jul-2022 14:46

Hi Michael,

Interesting question regarding the SIM carrier. I've run it past Polestar NZ and will let you know. Also the connectivity is included in the purchase price of the car for the first 5 years. I've also enquired about what will be involved in taking over this connectivity at that time, which seems a long way off at this stage.

You're welcome to call and check out our car on a 'we'll show you ours if you show us yours' basis. The only up close look I've had of a Model 3 was in Auckland last weekend but as the car's lights triggered when I got close I decided not to become a sentry mode star in their video log.

In arranging for our test drive of a Polestar we ended up dropping in at Giltraps back at Easter and managed to jump the (~2 month) queue. At that time they claimed the delay was due to them trying to schedule around 2,000 test drives. Plenty of those must have seen positive results as there have been over 500 Polestars registered in NZ so far. Their business plan was expecting around 150 for the first year so the PS team is really scrambling to keep up presently.

Interesting too that another potential buyer from our area had his test drive in Wellington cancelled at short notice a while back, because they sold the demonstrator as it turned out. Polestar ended up bringing one down from Auckland to Taranaki in apology, which worked as that customer now has one on order.

Drop us an email when you're next headed for the Naki and we'll arrange a meet up :)

ETA: ChargeNet have a 2x 300kw HPC planned for New Plymouth, and the same at Taupiri which will better provide for our trips to Auckland.

https://www.harmlesssolutions.co.nz/

Dingbatt

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#2944827 21-Jul-2022 15:41

michaelmurfy:

How does the data subscription work in NZ? I assume the Polestar has a sim with data? Happen to know what carrier?

When I took one for a test drive in January I asked about the data because the blurb said “included for 3 years” so I asked what happened after that? “Dunno” was the reply “Maybe you could tether it to your phone”. To be fair it was very early on in the introduction of the P2 and I suspect it will be like BMW where the subscription is included for 3 years and then you take over paying monthly for it after that.

Edit: Oh, and congratulations on your new car @HarmLessSolutions. It was a very close run thing in deciding between the Polestar 2 and the Model 3 in my case.

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JoshWright

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#2944837 21-Jul-2022 16:04

It's worth noting for those wanting to test drive that Mevo car sharing have Polestars available in Wellington - as a Model 3 owner I keenly took one for a test drive when they appeared in the app.

While I still prefer my Model 3, I do think the Polestar 2 is one of the best looking cars on the road (better than a Model 3)!

HarmLessSolutions

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#2944930 21-Jul-2022 18:17

The reply I've received from Polestar NZ:

"The PS2 has an e-sim based in Singapore/Indonesia due the manufacturing process.

We are working on bringing the data pack here through a local carrier in order to make it closer to home and cheaper for continuing the subscription.

There will be the option to use the built-in Wi-Fi to hotspot off your phone, and you’ll potentially be able to insert your own sim into the car to choose your local provider at your own cost."

This instruction video on Polestar's website provides the 'how to' in regard to hot spotting.

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HarmLessSolutions

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#2944994 21-Jul-2022 22:08

A correction to my earlier post: The "built in data/streaming" is 3 years, rather than the 5 years I stated above, which matches the other warranty items' terms, other than the 8 year/160,000km battery warranty.

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lchiu7

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#2945565 23-Jul-2022 13:02

JoshWright:

It's worth noting for those wanting to test drive that Mevo car sharing have Polestars available in Wellington - as a Model 3 owner I keenly took one for a test drive when they appeared in the app.

While I still prefer my Model 3, I do think the Polestar 2 is one of the best looking cars on the road (better than a Model 3)!

I test drove the Polestar in Welly arranged by Polestar Auckland ? Turned out to be from Sixt

https://www.sixt.nz/car-hire/new-zealand/wellington/#/

That is by the airport.While I had a one hour slot there was nobody after me so I was was encouraged to take a longer drive. So I went from the airport on the motoroway, up the gorge to JVille, into the Countdown parking lot past the Tesla chargers (!) so I could test out the reversing (nice cameras), to my home and then back to the airport.

I really liked the car - seemed to be more like regular car than all the other EV's I have driven and I ilked it was using Android Automative as the OS so I am familar with that OS.

The manager said they didn't do test drives in the weekend so I could have had it for a weeked but I politely declined his kind offer since my wife wasn't a big fan of the car. She thought it was too large and the seating position not high enough for her.

But a strong competitor in terms of EV's and I would have taken this over a M3 which I did a 24 hour rental of.

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morrisk

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#2945567 23-Jul-2022 13:12

Also to note that Mevo in Wellington is now showing a number of Tesla Model 3's in addition to the Polestars.

lchiu7

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#2945581 23-Jul-2022 14:28

morrisk:

Also to note that Mevo in Wellington is now showing a number of Tesla Model 3's in addition to the Polestars.

My test drive didn't cost me anything

ajbw

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#2992790 7-Nov-2022 09:16

We've just got a Polestar 2.

I can't get the phone locking/unlocking function to work. I've tried three (android) phones, but none could do it.
They can pair with the 'ordinary' (audio/phone) Bluetooth.

Has anyone in NZ got this working?

HarmLessSolutions

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#2992908 7-Nov-2022 11:41

ajbw: We've just got a Polestar 2.

I can't get the phone locking/unlocking function to work. I've tried three (android) phones, but none could do it.
They can pair with the 'ordinary' (audio/phone) Bluetooth.

Has anyone in NZ got this working?

we also had issues with the PAK (phone as key) functionality. Initially it worked for about a week before dropping out. After a lot of researching and experimenting I gave up on it and eventually a visit to Polestar NZ in Auckland saw the technician there sort it out. There are two separate pairings required and the one that links to your phone for Google/Spotify functionality isn't the same one that installs the PAK.

Plenty of discussion on the subject (and all other things Polestar) on the international Polestar forum. The PAK system is beta and like other Polestar software is flakey to say the least. In our case I always carry one of the RFID fobs in my pocket as I don't trust the PAK enough to use it as my sole access to the car.

Incidentally the re-pairing that the Polestar tech did for us saw the SoC, location and lock/climate data come up on my phone but the SoC and location dropped out a few days later for no apparent reason only to come back again after about a week also for no apparent reason.

The Polestar NZ visit also saw us upgraded to version 2.3.1 and perhaps coincidentally the car started overriding the 90% charge preset following that upgrade. Apparently this is a know glitch which has been rectified in 2.4 which is available as a dealership upgrade now and will be done OTA in early December.

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ajbw

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#2993178 7-Nov-2022 16:25

One reason for wanting the PAK function is that the car came with one keyfob with buttons and a mechanical key, and one 'access token' with no buttons. This works ok when you are near the car.
But apparently it has a non-replaceable battery. So when that dies you only have one key!
Is this also your experience?

HarmLessSolutions

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#2993184 7-Nov-2022 16:42

ajbw: One reason for wanting the PAK function is that the car came with one keyfob with buttons and a mechanical key, and one 'access token' with no buttons. This works ok when you are near the car.
But apparently it has a non-replaceable battery. So when that dies you only have one key!
Is this also your experience?

I wasn't aware of the fob battery situation but it is mentioned in this thread from the Polestar forum.

Worth considering too that both fobs need to be with you (in the car) for re-pairing or setting user profiles so if the waterproof 'access token' is dead you will be limited in what you can reset onto your phone. Also we were told that it isn't advised for both fobs to be left in the car during servicing (unless required for work being done) as this presents a significant security risk.

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ajbw

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#3007886 9-Dec-2022 18:20

I'm told that an OTA update is due soon - any more information on this?

HarmLessSolutions

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#3007894 9-Dec-2022 18:37

OTA update to 2.5 was due sometime this month last I heard.

Performance Package for DM Polestars is available in the US from what I've seen. Don't know about NZ owners. An extra 68?hp, as if the DM really needs more.

ETA: We had a software issue addressed in AKL a couple of months back and received a DM as a loaner for a couple of days. Suffice to say my suspicions of owning a DM being a licence risk factor proved founded. Didn't have any Popo interactions but the acceleration is certainly addictive and far too tempting.

https://www.harmlesssolutions.co.nz/

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