2016 Boxing Day Sales

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sbiddle

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#1696114 29-Dec-2016 12:11

tieke:

sbiddle:

... their website price was $400 more than their actual in store price (that I had a photo of)...

I'm sure that the employee could have handled it better, but I can understand corporate policy wanting them to pricematch to a live web-based price that they can check rather than to someone's possibly-photoshopped picture of a price tag.

Which is fair enough - but nobody is going to photoshop a picture to save $2 from the multiple retailers who had the product for $2 more on their websites.

richms

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#1696155 29-Dec-2016 13:05

I think the other thing they all conspire to do is not answer the phone to confirm stock levels since they always want to call to confirm stock before doing a pricematch.

Richard rich.ms

dunnersdude

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#1696156 29-Dec-2016 13:07

So Steve why not price match to the multiple stores advertising a price $2 more than HN on their websites?!

sbiddle

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#1696157 29-Dec-2016 13:10

dunnersdude: So Steve why not price match to the multiple stores advertising a price $2 more than HN on their websites?!

It was more the guy's attitude.

mattwnz

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#1696185 29-Dec-2016 14:16

tieke:

sbiddle:

... their website price was $400 more than their actual in store price (that I had a photo of)...

I'm sure that the employee could have handled it better, but I can understand corporate policy wanting them to pricematch to a live web-based price that they can check rather than to someone's possibly-photoshopped picture of a price tag.

If they have price matching policies, then they shouldn't make customers jump though hoops. It should be an easy straight forward process. In effect price matching is a very lazy way to do business. I have had several bad experiences with price matching, where they refused to due to vague conditions. In one case they were supposed to provide me with a discount on the price match, not just matching the price. When I questioned them, they said that it didn't apply where they were selling it at a loss, even though the terms said nothing about that. They were adamant that that was the policy. I complained to their head office, who blamed the staff member for making an error, and they sent me a voucher for the difference.
Another retailer said they don't price match when the competing retailer has 'limited supplies'. Although I couldn't find that in their terms, although because the terms were quite vague, it meant that they could get out of price matching if they didn't want to. I think the commerce commission should get a lot harder, but they have very limited resources.

Dunnersfella

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#1696192 29-Dec-2016 14:49

richms:

I think the other thing they all conspire to do is not answer the phone to confirm stock levels since they always want to call to confirm stock before doing a pricematch.

No one gives out stock levels.

Well, except for idiots.

If you owned a business and a call came through enquiring on your stock levels, would you say 'I have 172 of these in stock, 3 are waiting to be shipped to customers, 82 are invoiced awaiting pickup and 120 are arriving next month'.

Would you reply, no comment.

Their business is their business.

Dunnersfella

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#1696194 29-Dec-2016 14:51

sbiddle:

One of the reasons I despise Harvey Norman is the dodgy stuff they do with pricing and in this case their website price was $400 more than their actual in store price (that I had a photo of).

I'm sure you have other examples...

But they're a bricks and mortar store, they want you to come in for the cheapest price (and hopefully buy an electric toothbrush head / Apple earpod on the way out...).

I'm also speculating here, but I'd assume the head office people who look after the website are on annual leave, while the suckers, sorry, sales staff - are working on the floor. So most likely there'd be no one around to change the prices?

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dazhann

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#1696197 29-Dec-2016 14:55

I work for a trade building supply company and we are quite often rung by Bunnings, they don't say who they are but we know their phone number, asking for prices. We will give them our trade price, not retail, which is a very competitive price. Having to beat that by 15% would sure hurt.

Needless to say we don't have a 15% price guarantee, but if someone comes in with a written quote we will try to beat it. If we can't beat it using the margin we require to survive we suggest they buy the product from the original supplier at the lower price. We have no problem retaining our market share.

Shoes2468

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#1696199 29-Dec-2016 14:59

Dunnersfella:

richms:

I think the other thing they all conspire to do is not answer the phone to confirm stock levels since they always want to call to confirm stock before doing a pricematch.

No one gives out stock levels.

Well, except for idiots.

If you owned a business and a call came through enquiring on your stock levels, would you say 'I have 172 of these in stock, 3 are waiting to be shipped to customers, 82 are invoiced awaiting pickup and 120 are arriving next month'.

Or

Would you reply, no comment.

Their business is their business.

They wouldn't and don't need to give out the exact stock level, however I rang two stores on boxing day to check if they had any stock and got a reasonable answer from both, one JB Hifi and the other HN, both said yes we have plenty in stock but they are selling fast so you better hurry. Great sales pitch.

richms

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#1696200 29-Dec-2016 14:59

Dunnersfella:

No one gives out stock levels.

Well, except for idiots.

If you owned a business and a call came through enquiring on your stock levels, would you say 'I have 172 of these in stock, 3 are waiting to be shipped to customers, 82 are invoiced awaiting pickup and 120 are arriving next month'.

Or

Would you reply, no comment.

Their business is their business.

They ask if they have one in stock, not for the levels of them, and yes they answer the question when they actually answer the phone.

Richard rich.ms

sbiddle

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#1696205 29-Dec-2016 15:06

Dunnersfella:

sbiddle:

One of the reasons I despise Harvey Norman is the dodgy stuff they do with pricing and in this case their website price was $400 more than their actual in store price (that I had a photo of).

I'm sure you have other examples...

But they're a bricks and mortar store, they want you to come in for the cheapest price (and hopefully buy an electric toothbrush head / Apple earpod on the way out...).

I'm also speculating here, but I'd assume the head office people who look after the website are on annual leave, while the suckers, sorry, sales staff - are working on the floor. So most likely there'd be no one around to change the prices?

The Harvey Norman website price has changed 3 times in 3 days. It's dropped again today but not to the price it's being sold instore at.

Dunnersfella

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#1696208 29-Dec-2016 15:15

sbiddle:

Dunnersfella:

sbiddle:

One of the reasons I despise Harvey Norman is the dodgy stuff they do with pricing and in this case their website price was $400 more than their actual in store price (that I had a photo of).

I'm sure you have other examples...

But they're a bricks and mortar store, they want you to come in for the cheapest price (and hopefully buy an electric toothbrush head / Apple earpod on the way out...).

I'm also speculating here, but I'd assume the head office people who look after the website are on annual leave, while the suckers, sorry, sales staff - are working on the floor. So most likely there'd be no one around to change the prices?

The Harvey Norman website price has changed 3 times in 3 days. It's dropped again today but not to the price it's being sold instore at.

Cool - so what's the problem?

They can have prices cheaper in-store, as their competitors will be scraping their website to ensure they're cheaper.

HN will be doing the same to them, it's common practice.

The on-line price is simply the starting price.

The cheapest prices exist during these sales when you go face-to-face with other human beings. That way to can get a deal, whether it's ticketed or not.

Some people find it inconvenient, but if you want the cheapest price I suppose some leg work needs to be put in.

sbiddle

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#1696224 29-Dec-2016 16:20

Dunnersfella:

sbiddle:

Dunnersfella:

sbiddle:

One of the reasons I despise Harvey Norman is the dodgy stuff they do with pricing and in this case their website price was $400 more than their actual in store price (that I had a photo of).

I'm sure you have other examples...

But they're a bricks and mortar store, they want you to come in for the cheapest price (and hopefully buy an electric toothbrush head / Apple earpod on the way out...).

I'm also speculating here, but I'd assume the head office people who look after the website are on annual leave, while the suckers, sorry, sales staff - are working on the floor. So most likely there'd be no one around to change the prices?

The Harvey Norman website price has changed 3 times in 3 days. It's dropped again today but not to the price it's being sold instore at.

Cool - so what's the problem?

They can have prices cheaper in-store, as their competitors will be scraping their website to ensure they're cheaper.

HN will be doing the same to them, it's common practice.

The on-line price is simply the starting price.

The cheapest prices exist during these sales when you go face-to-face with other human beings. That way to can get a deal, whether it's ticketed or not.

Some people find it inconvenient, but if you want the cheapest price I suppose some leg work needs to be put in.

Which simply proves my point that the NL price match guarantee is totally flawed if they will only match website prices. I love the aspect of going into a store and haggling.

For Harvey Norman to go from $1419 to $1749 back to $1439 in 3 days on their website seems rather crazy especially when their instore price remained $1349

macuser

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#1696535 30-Dec-2016 17:19

I picked this up after price matching Harvey Norman at JB Hifi for $188.

I haven't owned any other Bluetooth Portable Speakers before, so I don't have a whole lot of expert opinions, but...

The JBL Charge 3 is awesome! So loud and proper bass-y, 20 hour battery life, fully waterproof (and floats) as well as a USB charging port for charging other usb devices (6000Mah battery).

I am very very happy with the Speaker. $188 is a historical low as well.

http://www.harveynorman.co.nz/event/the-big-sale/jbl-charge-3-bluetooth-speaker.html

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