Harvey Norman - Furniture - Too good to be true

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Forums › Bargains and Deals › Harvey Norman - Furniture - Too good to be true

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#1399927 5-Oct-2015 06:33

mdooher:
Talkiet:
mdooher: I'm going to come down on the side of the consumer, Yes there may have been a mistake but unfortunately Harvey Norman sent the confirmation emails and took their money. At that point there is no doubt there was an offer and an acceptance and therefore a sale.

This is totally different from just putting on the incorrect price sticker. This is putting on the incorrect price sticker, going to the checkout, buying the item and then being stopped at the door.

Sorry Harvey Norman You advertised this as the best sale ever. The new prices you have on the items show that you are lying. You deserve all you get.

Bollocks.

It. Was. A. Genuine. Mistake.

Anyone trying to hold Harvey Norman to this is, in my opinion, an entitled idiot.

Sending the confirmation emails etc as you might be aware is an automatic process, and not indicative of this not being a genuine pricing error.

I will think much less of anyone pushing to have the goods supplied at the erroneous prices.

Cheers - N

Ok Next time I try to get a refund out of Harvey Norman because both my wife and I mistakenly bought the same thing on the same day will they give me a refund?... guess what happened last time I did that?

Yes they will, and I have had this exact situation.

In fact I purchased a present for my partner and the sour b#$%^ made me take it back they happily processed a full refund and we actually very good about it.

MileHighKiwi

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#1400367 5-Oct-2015 15:53

Who would buy a lounge suite online without sitting on it first? And if you had tried it out in store, seen the $2K price tag, and then seen it online for $200, any rational person would think something isn't right.

I'm on Harvey Norman's side here, except for the email issue...that's just amateurish.

Rikkitic

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#1400376 5-Oct-2015 16:06

I have restrained myself up to now, but I have to say this: Every other day Harvey Norman starts screaming at maximum volume that they are having a one-time only never to be repeated end of the world sale with prices so low the store owners' children will have to be sold into slavery. So how is a customer supposed to pick out a genuine pricing error from all this endlessly repeated hyperbolic noise? I don't blame anyone for thinking they were actually having a real sale for once and trying to grab a bargain. If HN ever stopped shouting so much, people might start to take them more seriously and then someone might say hey, this can't be right, HN wouldn't do something that crazy, it must be a mistake. That company deserves everything they get and I hope the lawsuits are plentiful and successful. My ears will welcome the silence.

Plesse igmore amd axxept applogies in adbance fir anu typos

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#1400381 5-Oct-2015 16:14

dickytim

I really dislike that kind of language. It does not belong here.

networkn

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#1400389 5-Oct-2015 16:17

Rikkitic: I have restrained myself up to now, but I have to say this: Every other day Harvey Norman starts screaming at maximum volume that they are having a one-time only never to be repeated end of the world sale with prices so low the store owners' children will have to be sold into slavery. So how is a customer supposed to pick out a genuine pricing error from all this endlessly repeated hyperbolic noise? I don't blame anyone for thinking they were actually having a real sale for once and trying to grab a bargain. If HN ever stopped shouting so much, people might start to take them more seriously and then someone might say hey, this can't be right, HN wouldn't do something that crazy, it must be a mistake. That company deserves everything they get and I hope the lawsuits are plentiful and successful. My ears will welcome the silence.

I'm sorry but no rational person thinks that a couch that sells every day for 3k+ is going to be sold for < $500

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#1400413 5-Oct-2015 16:34

It is a truly ironic fact that advertisers rely on consumers making irrational decisions. : )

But for the majority of these cases I think they will lose in nz law and $100 is more than fair. Ooth a court might be just as annoyed at the advertising and cost HN small but just enough to cause a lot more care to be taken in the future.

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#1400418 5-Oct-2015 16:45

networkn:
Rikkitic: I have restrained myself up to now, but I have to say this: Every other day Harvey Norman starts screaming at maximum volume that they are having a one-time only never to be repeated end of the world sale with prices so low the store owners' children will have to be sold into slavery. So how is a customer supposed to pick out a genuine pricing error from all this endlessly repeated hyperbolic noise? I don't blame anyone for thinking they were actually having a real sale for once and trying to grab a bargain. If HN ever stopped shouting so much, people might start to take them more seriously and then someone might say hey, this can't be right, HN wouldn't do something that crazy, it must be a mistake. That company deserves everything they get and I hope the lawsuits are plentiful and successful. My ears will welcome the silence.

I'm sorry but no rational person thinks that a couch that sells every day for 3k+ is going to be sold for < $500

The problem is that Harvey Norman don't display their "price was" price. I had no idea it was $4000 until after the "largest ever New Zealand retail sale ever".

My views (except when I am looking out their windows) are not those of my employer.

AliExpress

Shop now on AliExpress (affiliate link).

networkn

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#1400432 5-Oct-2015 17:02

hairy1:
networkn:
Rikkitic: I have restrained myself up to now, but I have to say this: Every other day Harvey Norman starts screaming at maximum volume that they are having a one-time only never to be repeated end of the world sale with prices so low the store owners' children will have to be sold into slavery. So how is a customer supposed to pick out a genuine pricing error from all this endlessly repeated hyperbolic noise? I don't blame anyone for thinking they were actually having a real sale for once and trying to grab a bargain. If HN ever stopped shouting so much, people might start to take them more seriously and then someone might say hey, this can't be right, HN wouldn't do something that crazy, it must be a mistake. That company deserves everything they get and I hope the lawsuits are plentiful and successful. My ears will welcome the silence.

I'm sorry but no rational person thinks that a couch that sells every day for 3k+ is going to be sold for < $500

The problem is that Harvey Norman don't display their "price was" price. I had no idea it was $4000 until after the "largest ever New Zealand retail sale ever".

But you truly and honestly thought it was a genuine $200 lounge suite? I doubt it. You took your chances and it didn't play out, but you got a $100 voucher for your troubles. Seems you got a pretty good deal.

mattwnz

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#1400433 5-Oct-2015 17:07

The problem is that Harvey Norman don't display their "price was" price. I had no idea it was $4000 until after the "largest ever New Zealand retail sale ever".

But you truly and honestly thought it was a genuine $200 lounge suite? I doubt it. You took your chances and it didn't play out, but you got a $100 voucher for your troubles. Seems you got a pretty good deal.

Overseas you can pick up lounge suites pretty cheaply, and in this case it was the 'biggest sale ever', so you may have expected to see a few being sold really cheaply as loss leaders. But I certainly wouldn't pay 4k for the ones advertised, and was shocked when I saw the price, as that is the sort of price you pay for designer stuff. I wouldn't even pay $200 TBH.

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#1400454 5-Oct-2015 17:47

networkn:
Rikkitic: I have restrained myself up to now, but I have to say this: Every other day Harvey Norman starts screaming at maximum volume that they are having a one-time only never to be repeated end of the world sale with prices so low the store owners' children will have to be sold into slavery. So how is a customer supposed to pick out a genuine pricing error from all this endlessly repeated hyperbolic noise? I don't blame anyone for thinking they were actually having a real sale for once and trying to grab a bargain. If HN ever stopped shouting so much, people might start to take them more seriously and then someone might say hey, this can't be right, HN wouldn't do something that crazy, it must be a mistake. That company deserves everything they get and I hope the lawsuits are plentiful and successful. My ears will welcome the silence.

I'm sorry but no rational person thinks that a couch that sells every day for 3k+ is going to be sold for < $500

Ahem

1) biggest ever sale

2) no mention of normal price

3) website looks legit

4) click and bought it

DarthKermit

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#1400463 5-Oct-2015 18:12

Personally speaking, I can't stand the advertisement format that HN uses. As Rikkitec says above.

It must work for some punters, but a loud voice speaking very fast and plugging whatever trinket is this week's flavour does nothing for me.

gzt

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#1400466 5-Oct-2015 18:17

It must work well tho. Same format for how many years now.

mattwnz

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#1400477 5-Oct-2015 18:30

DarthKermit: Personally speaking, I can't stand the advertisement format that HN uses. As Rikkitec says above.

It must work for some punters, but a loud voice speaking very fast and plugging whatever trinket is this week's flavour does nothing for me.

These loud Australian ads basically shout at you. There have been some documentaries about them in the past and how effective they are. It creates that panic that if you don't buy, you will miss out, and feeds on that human nature of missing out on something.

Rikkitic

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#1400490 5-Oct-2015 18:44

I haven't seen a Harvey Norman ad in years. I also haven't bought anything from them in years. I became so incensed by the screaming that I started hitting the mute button or channel selector whenever one of their ads came on. It is now like an instinct. If that is what they are trying to accomplish, it has worked very well.

Plesse igmore amd axxept applogies in adbance fir anu typos

tdgeek

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#1400491 5-Oct-2015 18:44

DarthKermit: Personally speaking, I can't stand the advertisement format that HN uses. As Rikkitec says above.

It must work for some punters, but a loud voice speaking very fast and plugging whatever trinket is this week's flavour does nothing for me.

It just did. You probably think of HN more than others as the ad irritates/grates/is frequent

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