Hi guys, as per title, might be a bargain if you can find what you want but get it quick as it gone quite fast based on my experience
http://www.pbtech.co.nz/index.php?p=news&id=639&utm_source=OpenBoxAug15&utm_medium=email&utm_campaign=Retail
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"Your order has been processed.
We’ll inform you for the update.
Thanks for shopping with us".
mattwnz: So they sold your one to someone else, or was it a pricing error.?
HTPC / Home automation (home assistant) enthusiast.
kiwijunglist: It's an honest error by them. They have no obligation to sell you the item or an equivalent item. I think in the interest of good customer service, they should give you an extra good deal, but it maybe unrealistic to expect an equivalent deal. "Public shaming" them on facebook, makes you sound like a cry-baby and if I was the manager and you threatened something like that I wouldn't want to help you.
Tzoi: I would guess no reply means someone else got it, they probably can't reply to everyone who emailed in
Tzoi: pb tech..... good customer service? haha
While yes it would be nice, I wasn't expecting anything more from pb tech
JEDENZED: Admin, please delete/advise if this comment needs to go elsewhere.
I ordered a refurbished laptop from the PB Tech "last unit" offers page mentioned above. The price was $661 down from an RRP of $1260.
I very happily received a confirmation email from them at about 3pm today saying:
"Your order has been processed. We’ll inform you for the update. Thanks for shopping with us".
The email also included a PDF attachment of an invoice (it doesn't say "invoice" but it lists the item details, cost and provides bank account details for payment to PB Tech).
I went into the store a while later in the hope of them expediting whatever paperwork they needed to do so I could pay for and collect the item before the weekend. After a period of storeroom searching, keyboard tapping and discussion among sales team members, I was advised that the laptop I was purchasing didn't actually exist and was in fact a "ghost" in the system. There followed a period of 30 minutes of a very pleasant sales person looking for an alternative option for me which ultimately came to a halt with a much lower specced machine being offered at it's advertised price, around the $650 mark. The sales person then indicated that this solution was the only one they would provide.
At this point I was in the store for upwards of 45 minutes and rather than pushing the point further with the sales person late on a Friday afternoon, I asked for the manager's details so I could follow up with them instead. I have emailed him explaining the situation to him and requesting a satisfactory alternative to be proposed.
Am I being an unreasonable cry baby for feeling like I should have been offered a similarly specced machine for the agreed price of the one I had been advised I had secured? Should I just accept the fact that the item didn't exist in the system and move on or do PB Tech have a case to answer in maintaining their gold standard of New Zealand's biggest computing and I.T retailer by doing the right thing of a customer acting in good faith?
Thoughts?
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