tehgerbil:
They're not supplying better service to the customer, they're not giving more money to their staff, they're taking away money from their staff to bolster their profit.
They are giving are money to their staff. Air NZ staff have received bonuses over the past 3 years of $2600 in 2016, $1700 in 2017 and $1800 in 2018.
The people being hard done by are the high value customers - Air NZ cost cutting in recent years has seen some cutbacks in service as they focused of their profits before customers mentality, and the fact they don't even offer Elite Gifts at Xmas any longer is IMHO a terrible approach to customer loyalty.. Spend a minimum of $15k per year with them and they dodn't even give you a free bottle of wine any longer.