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dejadeadnz
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  #2453753 3-Apr-2020 13:31
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I actually think you would be in a far better position to resist a clawback in case of a DT judgment/decision.

 

 

 

 




Handle9
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  #2453844 3-Apr-2020 15:02
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itxtme:

What happens when this whole mess lasts 16 months because we are all waiting on a vaccine to actually make travel safe? The credit just expires?  Possession it would seem is 9/10ths of the law. 



If it lasts 16 months Air NZ will no longer exist and the OP loses their money. This is no different to any other business

Which law do you believe air NZ are breaching?

dejadeadnz
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  #2453851 3-Apr-2020 15:09
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concordnz:

 

It could be an amusing thread(elsewhere - not here please), 
For someone(knowledgeable) to outline, what happens to these "credits" in the event a person is Bankrupted ? (say someone had a credit of $30,000 of travel from a cancelled around the world trip)
It is technically an 'asset' of theirs, - but their creditors cannot get their hand on it (even the Tax department cant I suspect)

 

 

You'll be an unsecured creditor of the airline as a holder of any credit. As I've already explained, you'll rank dead last amongst the classes of creditors and will frankly be out of luck. The company insolvency regime and the established priorities for different classes of creditors are well established.




Handle9
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  #2453857 3-Apr-2020 15:15
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concordnz:
@larknz - Great to hear, you have had some success in this area, 
Hopefully more companies take the same strategy, when they have failed to provide their service.





He bought a refundable fare class - the airline honoured the obligation to him. It's not a "strategy."

You bought a non-refundable fare class, which would have been considerably cheaper. When you made that choice you assumed an element of risk.


  #2453971 3-Apr-2020 17:24
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Actually the fare I bought was not refundable.

Handle9
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  #2454017 3-Apr-2020 18:25
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larknz: Actually the fare I bought was not refundable.


That seems a little strange - round the world products are generally "semi" flexible by their nature - you can pay a cancellation fee and get your money back. I think the Star Alliance one is US$150 per passenger.

You said you paid a cancellation fee and were able.to get your money back which lines up.

  #2454037 3-Apr-2020 19:10
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You are probably right. We booked through a travel agent and paid $400 per person to cancel.

 
 
 

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.
Dratsab
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  #2454095 3-Apr-2020 21:50
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I had WLG-AKL return flights booked for 13-14 and 20-21 May. Around $220 all up and Air New Zealand put them straight into credit without telling me. Made me go "What the f***..." at first as the bookings simply disappeared from the Air New Zealand app on my phone and there were no details of them online either. I'm certainly nowhere near the out-of-pocket position of the OP but recognise the extraordinary circumstances we're in so am happy to sit on the credit. I have wondered about the point itxtme raised in relation to the longevity of the 'travel ban' but am reasonably confident we'll be back in the air (domestically at least) in the next few months.

 

@concordnz - there's a little bell ringing in the back of my mind about a statement I heard or read somewhere* that flights would be held in credit for up to 12 months and refunds would be issued once flights had resumed if the credit was of no use within that timeframe. Have you asked Air New Zealand about this?

 

I recognise you want your money a lot sooner than this, hence your post here, but have doubts this will be possible - especially given dejadeadnz's commentary.

 

* hopefully that statement wasn't just the voices in my head... :-)


Zeon
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  #2454132 4-Apr-2020 00:05
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I usually book almost all flights (including half way around the planet) 1-2 days prior to travel. Sure they may be more expensive but as it turns out protect from situations just like this. You usally can get a decent deal on Skyscanner, when I came back from LAX to AKL in February, AirNZ was sitting around $1,200 then for a split second it went to $700 through trip.com on Skyscanner. That is almost like a sale level price. I noticed that price dissapeared as soon as I bought the ticket 1 minute later.

 

Anyway I've just now spent all my Qantas points on gift cards and the only hard goods they will ship which are Apple products. Is it worth doing the same with AirNZ? I have $2,200 airpoints dollars. I can buy random products from their site or go for a splurge at Mitre10 as soon as Lockdown is over. Thoughts?





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nickb800
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  #2454146 4-Apr-2020 06:10
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AirNZ is arguably too big to fail, so I think the risk of loosing your airpoints balance is low. But from a use of money point of view - may as well use your airpoints at Mitre10 when the lockdown end, as you might not be able to spend it on  flights for quite some time.

 

It would be nice if the credit card chargeback approach worked - I'd like real money rather than a credit voucher for my Virgin Australia flights. I will be very surprised if that company still exists in one year. OTOH, that money may well go on severence/annual leave payouts for staff


amiga500
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  #2454162 4-Apr-2020 08:38
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nickb800:

 

AirNZ is arguably too big to fail, so I think the risk of loosing your airpoints balance is low. But from a use of money point of view - may as well use your airpoints at Mitre10 when the lockdown end, as you might not be able to spend it on  flights for quite some time.

 

It would be nice if the credit card chargeback approach worked - I'd like real money rather than a credit voucher for my Virgin Australia flights. I will be very surprised if that company still exists in one year. OTOH, that money may well go on severence/annual leave payouts for staff

 

 

Belgium or Austria might be able to get by without a airline because of excellent road and rail links, for NZ it would be much harder.  We would have to rely on sea links and air cargo, and maybe charter flights.


Dratsab
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  #2454201 4-Apr-2020 10:13
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nickb800: AirNZ is arguably too big to fail, so I think the risk of loosing your airpoints balance is low. But from a use of money point of view - may as well use your airpoints at Mitre10 when the lockdown end, as you might not be able to spend it on  flights for quite some time.

 

It would be nice if the credit card chargeback approach worked - I'd like real money rather than a credit voucher for my Virgin Australia flights. I will be very surprised if that company still exists in one year. OTOH, that money may well go on severence/annual leave payouts for staff 

 

Just for clarity's sake - no company/organisation is "too big to fail". However it's importance to a region/state/country may be such that lots of public money is thrown at it to prevent it failing. This is where the term 'privatising profit, socialising loss' comes from.


benmurphy66
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TinyTim
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  #2455398 5-Apr-2020 22:00
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Three other travel companies have given us full refunds for cancelled travel. Seems a bit unfair ANZ won't.




 

sonyxperiageek
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  #2459622 11-Apr-2020 23:02
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Seems like Singapore Airlines are one to offer "bonus credit" for opting to get a refund in credit, or you can get a cash refund with no "bonus credit" for those that wish. Sounds like a good compromise to me!

I had booked flights to Singapore in August, but that is probably looking unlikely as well, but too early for the airline to cancel at this point, so will have to wait it out.

https://www.singaporeair.com/en_UK/sg/media-centre/news-alert/?id=k8jxbjvz




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