Does anyone have any experience of getting a refund out of airbnb for a booking that goes bad?

I booked 2 nights in Hamilton. On arrival the place looked OK but then when I went to bed, I discovered that the mattress had a hollow in the middle and as I rolled over in my sleep my lower back slumped down and I was woken by a bad pain.

I then tried to sleep on the edge of the mattress but soon found another problem. There was a feather filled mattress topper, the cover of which was pretty well threadbare so that the feathers were coming out - sharp broken quill end first.

It being around around two in the morning, there was little for it but to drop the pillows on the floor and try to sleep on the carpet.

Just had to spend some time rounding up the cockroaches first.

I returned the key the next morning and left saying that I would not be back for the second night.

Do I have any chance of getting some sort of refund for that?