Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




773 posts

Ultimate Geek
+1 received by user: 176


Topic # 223914 24-Oct-2017 12:24
Send private message

Does anyone have any experience of getting a refund out of airbnb for a booking that goes bad?

 

I booked 2 nights in Hamilton. On arrival the place looked OK but then when I went to bed, I discovered that the mattress had a hollow in the middle and as I rolled over in my sleep my lower back slumped down and I was woken by a bad pain.

 

I then tried to sleep on the edge of the mattress but soon found another problem. There was a feather filled mattress topper, the cover of which was pretty well threadbare so that the feathers were coming out - sharp broken quill end first.

 

It being around around two in the morning, there was little for it but to drop the pillows on the floor and try to sleep on the carpet.

 

Just had to spend some time rounding up the cockroaches first.

 

I returned the key the next morning and left saying that I would not be back for the second night.

 

Do I have any chance of getting some sort of refund for that?

 

 


Create new topic
3153 posts

Uber Geek
+1 received by user: 960

Trusted
Lifetime subscriber

  Reply # 1888488 24-Oct-2017 12:35
Send private message

What does it say in the T&C's about substandard accommodation or accommodation that isn't as advertised?


4158 posts

Uber Geek
+1 received by user: 760

Trusted
Subscriber

  Reply # 1888492 24-Oct-2017 12:37
Send private message

This raises a really interesting question regarding peer-to-peer service like this : Is your contract of supply with AirBnB, or with the owner of the accommodation site? 

 

I would love to know the answer to that.


 
 
 
 


Banana?
4511 posts

Uber Geek
+1 received by user: 1080

Subscriber

  Reply # 1888526 24-Oct-2017 13:07
One person supports this post
Send private message

I think it is with AirBnB - not sure though. 

 

Like Uber, I would hope that AirBnB would sort you out, then go after the owner themselves. You do pay AirBnB, so in theory, your contract is with them, and the CGA should apply (they have a presence here in NZ).

 

 


886 posts

Ultimate Geek
+1 received by user: 779

Trusted
Chorus

  Reply # 1888529 24-Oct-2017 13:12
Send private message

Absolutely contact AirBNB to discuss the situation as your contract was with them.


497 posts

Ultimate Geek
+1 received by user: 132


  Reply # 1888532 24-Oct-2017 13:14
Send private message

jpoc:

 

Does anyone have any experience of getting a refund out of airbnb for a booking that goes bad?

 

 

As a guest, I received a full refund for one stay when the listed facilities were not available (the worst one was no blanket on the second bed and it was 6° overnight), but there was no washing machine, no soap and only half a roll of loo paper). Before trying for a refund, did you communicate with the host via the AirBNB platform with your concerns and give them a chance to remedy it? And secondly do you have photos of the problem? If you said yes to both, you should have a pretty good chance of getting a full refund.

 

As a host, I haven't had a guest that has requested a refund ... yet :)


497 posts

Ultimate Geek
+1 received by user: 132


  Reply # 1888542 24-Oct-2017 13:31
One person supports this post
Send private message

Wheelbarrow01:

 

Absolutely contact AirBNB to discuss the situation as your contract was with them.

 

 

This is 100% correct. Using AirBNB allows the guest to have "a limited license granted to you by the Host to enter, occupy and use the Accommodation for the duration of your stay..."

 

BTW. The guest refund policy is stated at https://www.airbnb.co.nz/terms/guest_refund_policy 


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.