Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


OldGeek

989 posts

Ultimate Geek
+1 received by user: 409

ID Verified
Lifetime subscriber

#309311 7-Oct-2023 14:20
Send private message

I am looking at returning to Voyager after a year or two with Sky Broadband.  I swapped to Sky because there was an impression I was given that the new Sky box would allow content to be interchangeably fed from either Satellite or Internet and there were good vibes on service from GZers and the price was right.  I was hoping that it would functionally replace my MYSKY box.  That's not the case, and Sky are not making the POD available outside what was the Vodafone TV user base.

 

I dont do call centres, so tried contacting Voyager on the support email address and their contact page from their website.  When I was with Voyager support was excellent and prompt email responses were given.  Looks like this has changed.

 

Is there any way of contacting Voyager that does not involve a phone?  Are others having similar problems?





-- 

OldGeek.

 

Quic referal code: https://account.quic.nz/refer/581402 and use this code for free setup: R581402E48MJA


Filter this topic showing only the reply marked as answer Create new topic
Jase2985
13730 posts

Uber Geek
+1 received by user: 6202

ID Verified
Lifetime subscriber

  #3143969 7-Oct-2023 14:44
Send private message

you havent said how long ago you sent the email.




OldGeek

989 posts

Ultimate Geek
+1 received by user: 409

ID Verified
Lifetime subscriber

  #3143971 7-Oct-2023 14:51
Send private message

Jase2985:

 

you havent said how long ago you sent the email.

 

26th September 2023





-- 

OldGeek.

 

Quic referal code: https://account.quic.nz/refer/581402 and use this code for free setup: R581402E48MJA


Jase2985
13730 posts

Uber Geek
+1 received by user: 6202

ID Verified
Lifetime subscriber

  #3143975 7-Oct-2023 15:14
Send private message


VygrNetworkMonkey
181 posts

Master Geek
+1 received by user: 193

Trusted
Voyager
Lifetime subscriber

  #3144055 7-Oct-2023 17:09
Send private message

OldGeek:

Jase2985:


you havent said how long ago you sent the email.


26th September 2023



Heya @OldGeek
Can you PM me the ticket reference received, or your email address, I will look into this for you.




Voyager Internet - Network Monkey

OldGeek

989 posts

Ultimate Geek
+1 received by user: 409

ID Verified
Lifetime subscriber

  #3144542 9-Oct-2023 12:01
Send private message

Thanks to @vygrnetworkmonkey for help on this.

 

Voyager support did respond - but those responses never made it to my gmail inbox.  When I was a Voyager customer I had a folder for emails from Voyager and a rule to route them to that folder and skip the inbox.  When I left Voyager I deleted the Voyager folder but not the rule (which still included a skip inbox instruction).  Hence the emails were never visible until I did a search of my gmail emails.





-- 

OldGeek.

 

Quic referal code: https://account.quic.nz/refer/581402 and use this code for free setup: R581402E48MJA


VygrNetworkMonkey
181 posts

Master Geek
+1 received by user: 193

Trusted
Voyager
Lifetime subscriber

  #3144546 9-Oct-2023 12:16
Send private message

Cheers, @OldGeek

 

It happens to the best of us! 😂

 

 





Voyager Internet - Network Monkey

 
 
 
 

Shop now for Dell laptops and other devices (affiliate link).
Linux
12173 posts

Uber Geek
+1 received by user: 8469

Trusted
Lifetime subscriber

  #3144548 9-Oct-2023 12:23
Send private message

You going to change the thread title to reflect the actual issue? 😆 PEBKAC yep done that before!

Filter this topic showing only the reply marked as answer Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.