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OldGeek

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#309311 7-Oct-2023 14:20
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I am looking at returning to Voyager after a year or two with Sky Broadband.  I swapped to Sky because there was an impression I was given that the new Sky box would allow content to be interchangeably fed from either Satellite or Internet and there were good vibes on service from GZers and the price was right.  I was hoping that it would functionally replace my MYSKY box.  That's not the case, and Sky are not making the POD available outside what was the Vodafone TV user base.

 

I dont do call centres, so tried contacting Voyager on the support email address and their contact page from their website.  When I was with Voyager support was excellent and prompt email responses were given.  Looks like this has changed.

 

Is there any way of contacting Voyager that does not involve a phone?  Are others having similar problems?





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OldGeek.

 

Quic referal code: https://account.quic.nz/refer/581402


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  #3143969 7-Oct-2023 14:44
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you havent said how long ago you sent the email.




OldGeek

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  #3143971 7-Oct-2023 14:51
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Jase2985:

 

you havent said how long ago you sent the email.

 

26th September 2023





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OldGeek.

 

Quic referal code: https://account.quic.nz/refer/581402


  #3143975 7-Oct-2023 15:14
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VygrNetworkMonkey
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  #3144055 7-Oct-2023 17:09
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OldGeek:

Jase2985:


you havent said how long ago you sent the email.


26th September 2023



Heya @OldGeek
Can you PM me the ticket reference received, or your email address, I will look into this for you.




Voyager Internet - Network Monkey

OldGeek

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  #3144542 9-Oct-2023 12:01
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Thanks to @vygrnetworkmonkey for help on this.

 

Voyager support did respond - but those responses never made it to my gmail inbox.  When I was a Voyager customer I had a folder for emails from Voyager and a rule to route them to that folder and skip the inbox.  When I left Voyager I deleted the Voyager folder but not the rule (which still included a skip inbox instruction).  Hence the emails were never visible until I did a search of my gmail emails.





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OldGeek.

 

Quic referal code: https://account.quic.nz/refer/581402


VygrNetworkMonkey
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  #3144546 9-Oct-2023 12:16
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Cheers, @OldGeek

 

It happens to the best of us! 😂

 

 





Voyager Internet - Network Monkey

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  #3144548 9-Oct-2023 12:23
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You going to change the thread title to reflect the actual issue? 😆 PEBKAC yep done that before!

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