Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


umark

4 posts

Wannabe Geek


#315838 21-Aug-2024 10:53
Send private message

We've been living at our house for almost 3 years and have regularly but intermittently noticed periods where the internet (Voyager UFB) would stop working briefly (30 seconds to 2 minutes). I had put it down to having an old router with bad wifi and couldn't be bothered figuring out what to do about it. I had enough and on Monday I bought a Unifi Express to resolve the issue.

 

The issue has not been resolved and I can see some periods of packet loss and high latency on it's monitoring, it's consistent with what I've noticed with the old router. I've attached an image with the Internet health over 24 hours - red is disconnection, and yellow is packet loss or high latency.

 

 

Is this normal? What could the problem be? How do I present it to Voyager so support takes it seriously?


Filter this topic showing only the reply marked as answer Create new topic

xpd

xpd
Geek @ Coastguard NZ
13718 posts

Uber Geek

Retired Mod
ID Verified
Trusted
Lifetime subscriber

  #3274107 21-Aug-2024 11:53
Send private message

Raise a support ticket with them pretty much with what you've offered above, and they'll give you things to try etc and go from there.

 

If you are purely using wifi, can you try via cable for a few days and see if you experience the same issue - if not, then you at least know its a local wifi issue and not ISP related.

 

 





       Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

 

                      LinkTree -   kiwiblast.co.nz - Lego and more

 

       Support Kiwi music!   The People   Black Smoke Trigger   Like A Storm   Devilskin

 

                                            NZ GEEKS Discord______________________________

 

 


 
 
 

Shop now on Mighty Ape (affiliate link).
amanzi
Amanzi
1285 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #3274110 21-Aug-2024 11:54
Send private message

No, that's not normal. Just call the customer support and explain what you've done to troubleshoot - they're pretty good to deal with.


VygrNetworkMonkey
180 posts

Master Geek

Trusted
Voyager
Lifetime subscriber

  #3274130 21-Aug-2024 12:58
Send private message

umark:

 

We've been living at our house for almost 3 years and have regularly but intermittently noticed periods where the internet (Voyager UFB) would stop working briefly (30 seconds to 2 minutes). I had put it down to having an old router with bad wifi and couldn't be bothered figuring out what to do about it. I had enough and on Monday I bought a Unifi Express to resolve the issue.

 

The issue has not been resolved and I can see some periods of packet loss and high latency on it's monitoring, it's consistent with what I've noticed with the old router. I've attached an image with the Internet health over 24 hours - red is disconnection, and yellow is packet loss or high latency.

 

 

Is this normal? What could the problem be? How do I present it to Voyager so support takes it seriously?

 

 

 

 

Heya @umark - thats certainly NOT normal.
There could be a number of reasons to the cause that we will need to investigate with you.

 

Please lodge a fault with our team, and fire me through the Ticket reference via PM so I can track it.





Voyager Internet - Network Monkey



richms
28038 posts

Uber Geek

Trusted
Lifetime subscriber

  #3274182 21-Aug-2024 15:21
Send private message

Not normal at all. This is what my voyager gigabit connection shows for the same thing.

 

 

 





Richard rich.ms

Firebirdnz
35 posts

Geek

Trusted
Voyager

  #3276143 28-Aug-2024 13:09
Send private message

Hey @umark,

 

Sorry no one from Voyager has responded to you on here. If you haven't yet managed to resolve this with the support team can you drop me a private message with your connection information and support ticket ID.

 

 

 

Regards,

 

~H


umark

4 posts

Wannabe Geek


  #3276146 28-Aug-2024 13:12
Send private message

Hey @Firebirdnz,

 

You must have missed the message from @VygrNetworkMonkey!

 

All sorted now, it was the cable between the router and ONT.

 

Thanks for your message


Firebirdnz
35 posts

Geek

Trusted
Voyager

  #3276243 28-Aug-2024 15:02
Send private message

Ooops! It was right there in front of me! Glad it's resolved.


Filter this topic showing only the reply marked as answer Create new topic





News and reviews »

Bolt Launches in New Zealand
Posted 11-Jun-2025 00:00


Suunto Run Review
Posted 10-Jun-2025 10:44


Freeview Satellite TV Brings HD Viewing to More New Zealanders
Posted 5-Jun-2025 11:50


HP OmniBook Ultra Flip 14-inch Review
Posted 3-Jun-2025 14:40


Flip Phones Are Back as HMD Reimagines an Iconic Style
Posted 30-May-2025 17:06


Hundreds of School Students Receive Laptops Through Spark Partnership With Quadrent's Green Lease
Posted 30-May-2025 16:57


AI Report Reveals Trust Is Key to Unlocking Its Potential in Aotearoa
Posted 30-May-2025 16:55


Galaxy Tab S10 FE Series Brings Intelligent Experiences to the Forefront with Premium, Versatile Design
Posted 30-May-2025 16:14


New OPPO Watch X2 Launches in New Zealand
Posted 29-May-2025 16:08


Synology Premiers a New Lineup of Advanced Data Management Solutions
Posted 29-May-2025 16:04


Dyson Launches Its Slimmest Vaccum Cleaner PencilVac
Posted 29-May-2025 15:50


OPPO Reno13 Pro 5G Review 
Posted 29-May-2025 15:33


Logitech Introduces New G522 Gaming Headset
Posted 21-May-2025 19:01


LG Announces New Ultragear OLED Range for 2025
Posted 20-May-2025 16:35


Sandisk Raises the Bar With WD_BLACK SN8100 NVME SSD
Posted 20-May-2025 16:29









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







Backblaze unlimited backup