Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


umark

4 posts

Wannabe Geek


#315838 21-Aug-2024 10:53
Send private message

We've been living at our house for almost 3 years and have regularly but intermittently noticed periods where the internet (Voyager UFB) would stop working briefly (30 seconds to 2 minutes). I had put it down to having an old router with bad wifi and couldn't be bothered figuring out what to do about it. I had enough and on Monday I bought a Unifi Express to resolve the issue.

 

The issue has not been resolved and I can see some periods of packet loss and high latency on it's monitoring, it's consistent with what I've noticed with the old router. I've attached an image with the Internet health over 24 hours - red is disconnection, and yellow is packet loss or high latency.

 

 

Is this normal? What could the problem be? How do I present it to Voyager so support takes it seriously?


Filter this topic showing only the reply marked as answer Create new topic

xpd

xpd
Geek @ Coastguard NZ
13765 posts

Uber Geek

Retired Mod
ID Verified
Trusted
Lifetime subscriber

  #3274107 21-Aug-2024 11:53
Send private message

Raise a support ticket with them pretty much with what you've offered above, and they'll give you things to try etc and go from there.

 

If you are purely using wifi, can you try via cable for a few days and see if you experience the same issue - if not, then you at least know its a local wifi issue and not ISP related.

 

 





       Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

 

                      LinkTree

 

 

 




amanzi
Amanzi
1292 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #3274110 21-Aug-2024 11:54
Send private message

No, that's not normal. Just call the customer support and explain what you've done to troubleshoot - they're pretty good to deal with.


VygrNetworkMonkey
181 posts

Master Geek

Trusted
Voyager
Lifetime subscriber

  #3274130 21-Aug-2024 12:58
Send private message

umark:

 

We've been living at our house for almost 3 years and have regularly but intermittently noticed periods where the internet (Voyager UFB) would stop working briefly (30 seconds to 2 minutes). I had put it down to having an old router with bad wifi and couldn't be bothered figuring out what to do about it. I had enough and on Monday I bought a Unifi Express to resolve the issue.

 

The issue has not been resolved and I can see some periods of packet loss and high latency on it's monitoring, it's consistent with what I've noticed with the old router. I've attached an image with the Internet health over 24 hours - red is disconnection, and yellow is packet loss or high latency.

 

 

Is this normal? What could the problem be? How do I present it to Voyager so support takes it seriously?

 

 

 

 

Heya @umark - thats certainly NOT normal.
There could be a number of reasons to the cause that we will need to investigate with you.

 

Please lodge a fault with our team, and fire me through the Ticket reference via PM so I can track it.





Voyager Internet - Network Monkey



richms
28168 posts

Uber Geek

Trusted
Lifetime subscriber

  #3274182 21-Aug-2024 15:21
Send private message

Not normal at all. This is what my voyager gigabit connection shows for the same thing.

 

 

 





Richard rich.ms

Firebirdnz
35 posts

Geek

Trusted
Voyager

  #3276143 28-Aug-2024 13:09
Send private message

Hey @umark,

 

Sorry no one from Voyager has responded to you on here. If you haven't yet managed to resolve this with the support team can you drop me a private message with your connection information and support ticket ID.

 

 

 

Regards,

 

~H


umark

4 posts

Wannabe Geek


  #3276146 28-Aug-2024 13:12
Send private message

Hey @Firebirdnz,

 

You must have missed the message from @VygrNetworkMonkey!

 

All sorted now, it was the cable between the router and ONT.

 

Thanks for your message


Firebirdnz
35 posts

Geek

Trusted
Voyager

  #3276243 28-Aug-2024 15:02
Send private message

Ooops! It was right there in front of me! Glad it's resolved.


Filter this topic showing only the reply marked as answer Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.