I had a very interesting (Read Frustrating) time over the holidays where our Platinum Kiwbank Credit Card which gets a LOT of use, was suspended with no notice because they noticed transactions they said were suspicious.
A couple of things of note.
1) It was a Amazon.co.uk transaction nearly identical to one made 3 days earlier (Box Set Blu-ray). 100% Legitimate
2) No-one Notified us. Initially was told it was because they were too busy. Second call, told it was automated.
3) When I called was told it was a temporary suspension and he would fix it and I could use the card immediately 3 Hours later, still not working and I was told it was not a temporary card hold but an automated block and wouldn't be available for 24 hours despite the fact it WAS NOT fraudulent activity.
Hopeless. How can a card be blocked for 24 hours with no way to unblock it in this day and age.
Not too impressed, does anyone know if other banks also can't "unlock" a card?