Their password system is a bit old fashioned. About once a year something happens and I end up having to change my password. I store them in 1Password because it simply isn't possible to remember a password like xCddG5eEx72StJJ9t or something. Actually it would't be that long as they have to be 8 letters. It would be that random.
The problem is that if you forget it, you have to ring them. Then you have to remember ANOTHER password or they won't talk to you. They make you go to a branch.
This is fine if you live in a city. However to go to a branch it is around a 65km round trip for me!
Last week they rang me and said they had cancelled my access because of a fraudulent access attempt (may actually have been me, with a VPN active and pretending to be in the UK but not sure!) so I had to do the whole reset thing.
Now 1Password seems to have remembered the wrong password and I cannot get in again, so now I have to make a 65km journey and I am none too happy.
What other banks offer a more sane approach to this?!