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rugrat

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#296007 13-May-2022 20:19
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BNZ is refusing to answer phone saying my inquiry about being stranded because card is not working with OLA is not urgent enough. Bot answer thing.

 

 

 

I guess can get to ATM and get cash and pay higher fare company.

 

 

 

It allowed ride to current location then came up payment failure, no further rides until paid.

 

 

 

Also had trouble with Apple Pay, which failed heap of times at start, so loaded card directly.

 

 

 

It allowed me to do the ride, but then the payment failed the other end, further rides blocked until paid.

 

 

 

I can see all the attempted payments on card, but they are $0.00 transactions.

 

 

 

BNZ Applic also shows new credit card on way (haven’t received yet) so wondering if that’s screwing things up.

 

 

 

Not very happy about situation. Also checked all transactions are unblocked on BNZ application so don’t have clue what’s going on.


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BlakJak
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  #2913689 13-May-2022 21:06
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Not sure what you're trying to say. Are you complaining about Ola here?

 

You're in the Transport forum.

 

If other things have also had problems hitting your card, doesn't feel like an Ola-specific problem.

 

Aside from the rant what are you seeking to achieve with your post?




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freitasm
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  #2913706 13-May-2022 21:13
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Why a new card on its way? Was it requested before these problems?




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rugrat

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  #2913707 13-May-2022 21:15
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BlakJak: Not sure what you're trying to say. Are you complaining about Ola here? You're in the Transport forum. If other things have also had problems hitting your card, doesn't feel like an Ola-specific problem. Aside from the rant what are you seeking to achieve with your post?

 

OLA is part of transport is it not, transport by car.

 

I’m not sure if a BNZ problem or OLA problem, but sounds like it is a first as others haven’t said about paying them problem.

 

I just find it a crazy situation, also think it is bad that the bank will only answer phone for lost/stolen cards after hours, when it is serious if someone cannot settle a bill.

 

I’ve brought meal on credit card, that worked fine.

 

I will try loading a different banks card when home.




rugrat

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  #2913754 13-May-2022 21:19
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freitasm: Why a new card on its way? Was it requested before these problems?

 

Card expires next month. It is giving option to activate new card, which of course won’t do until it is received.

 

It has that Apple Pay will work until it arrives, if they lock out other transactions because of this I feel it is not right.

 

I paid for meal using Apple Watch which worked fine, also have physical card on me.

 

I was aware of no problems until tonight and transactions all look fine on card.


BlakJak
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  #2913755 13-May-2022 21:24
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The fact you had a credit card problem paying for a rideshare doesn't make this a transport discussion.

Basically your problem is the bank. This isn't the place to discuss that.

And even if it were, there's nothing anyone here can do exceptaybe relate their own experience or not.

And I've never managed to successfully catch an Ola so can't help you there.




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rugrat

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  #2913757 13-May-2022 21:29
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If finance is where it belongs happy for it to be moved.

 

If bring problems into public maybe something will be done long term, BNZ refusing to answer phone about CC problem before 9pm Friday night, and certain payments failing  maybe under set circumstances, where shouldn’t fail.

 

Also very strange that card showed ok to give me a lift, then failed when came time to settle.

 

I’ve caught OLA many a time and first time had a problem.


rugrat

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  #2913906 14-May-2022 11:40
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Got in touch with BNZ, even though I put in my current expiry date for some reason OLA is picking up the expiry date of the new card which is why being declined. 

 

Guessing Apple Pay for applications, web payments will do same. Pay Pass / Pay Wave working fine.

 

BNZ cannot fix it, and said I’ll just have to wait for new card to arrive.

 

I’ve had 4 text’s 6 minutes apart from OLA asking me to pay so far today. Person on phone from BNZ didn’t know how it happened.

 

I don’t think it is very good.




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  #2913907 14-May-2022 11:41
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Now you know why it's happening. Set Ola to use a different card for this one time and get it paid.





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rugrat

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  #2913929 14-May-2022 12:43
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Tried adding Kiwi Bank, and ANZ both came up card save failed. Did get a text code from ANZ, it failed after entered code.

 

There was a link in text messages OLa sent me, it went to web page, entering above ANZ card it payed, looking like Ola applic is screwed.

 

Interesting, when I look at payment methods in their applic, both ANZ and Kiwi Bank show there even though it had saved failed.

 

I’ll leave it like that, but if have trouble next time travel will download the Uber Application one instead, just a pity as a lot of drivers use both and they tell me they get to keep more of the money through Ola.

 

 


BlakJak
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  #2922778 4-Jun-2022 18:11
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Waitomo Fuel recently updated their app and changed their bank payment arrangements.. so you had to reload your credit card details.

 

My ASB Visa came back 'save failed' the first time I went to add it. Worked the second time. Ensure you try more than once and do it over a period of time (to account for transient issues).

 

 

Diversity in your ride-share options is always a good idea too :-)




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jonathan18
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  #2922782 4-Jun-2022 18:29
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BlakJak: Waitomo Fuel recently updated their app and changed their bank payment arrangements.. so you had to reload your credit card details.
My ASB Visa came back 'save failed' the first time I went to add it. Worked the second time.


You're lucky. I tried about 10 times to add mine on two different devices, and had two long conversations with my bank (BNZ), as mine was failing at the point of clicking on the verification notification from the BNZ app. Bank seemed to think it was user error, but after I contacted Waitomo they said they'd had lots of problems with BNZ cards. They gave me $10 credit as I'd had to buy fuel without access to the app's discounts (a spare Kiwibank card wouldn't load either).

old3eyes
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  #2922830 5-Jun-2022 08:28
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jonathan18:
BlakJak: Waitomo Fuel recently updated their app and changed their bank payment arrangements.. so you had to reload your credit card details.
My ASB Visa came back 'save failed' the first time I went to add it. Worked the second time.


You're lucky. I tried about 10 times to add mine on two different devices, and had two long conversations with my bank (BNZ), as mine was failing at the point of clicking on the verification notification from the BNZ app. Bank seemed to think it was user error, but after I contacted Waitomo they said they'd had lots of problems with BNZ cards. They gave me $10 credit as I'd had to buy fuel without access to the app's discounts (a spare Kiwibank card wouldn't load either).

 

I just did this the other day. Only took one attempt to load my ASB Visa on to it. 





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Old3eyes


rugrat

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  #2931488 18-Jun-2022 21:01
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Yay, the Ola payment worked tonight, with the new credit card loaded on.


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