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49 posts


#296256 2-Jun-2022 12:40
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Hey guys,

I was just wondering, any here got experiences with 'Bank of China (New Zealand) Auckland Limited' and their reliability? Wanting to use this them to send birthday money to my relative in China because Bank of China is a big bank company in China and my relative from China also uses Bank of China as their main bank so I think the process would be easy. Also, some people in Auckland advise that their rates are low and their fees low too for sending money

P.s. relative birthday is coming up and i usually buy them clothes and gifts as birthday present but with the China online stores being unavailable, wanting to instead send money to relative.

Any help would be much appreciated. Thanks. 

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  #2942404 15-Jul-2022 21:22
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I have accounts with a New Zealand branch of one of the major Chinese banks (plus most of the NZ banks). I have no issues dealing with them and you just need to accept that there are some rough edges. 


My experiences: 


  • Electronic deposit capacity only. Branches do not allow over the counter cash withdraw or deposits. 
  • NZ staff only reachable during business hours on business days. Afterhours will typically be answered in China (they'll speak English) but will offer extremely limited services. Expect to visit branch for most changes that can't be done via Mobile App or Internet banking.
  • Likely to be issued an China Union Pay card. Some banks are also integrated with EFTPOS. 
  • 6 digit pins. Also when keying your card, remember that their PIN pads are numbered in the opposite way (and talk to you). 
  • Usually will get a token to verify transactions. 
  • Mobile App is ok, allows for transfers, opening TD's etc... look and feel is quite different to what you'd get from NZ banks. 
  • Internet banking looks quite dated although I believe most have dropped the need for ActiveX (Thats not a typo) plugins.
  • Onboarding typically done in person, paper forms. You really want to have an account. You will need to handover ID and go through the usual AML process. 
  • You will see some dot matrix printers.
  • Cheap cash withdrawals in China. Generally cheaper and better rates than using your EFTPOS or Credit cards. 
  • Haven't tried cash transfers but option is very prominent, promises to be cost effective and quite detailed... note that the receiving party may get some AML attention.
  • Their TD rates and mortgage rates can often be better than the usual NZ banks. 



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