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xpd

xpd

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#299426 6-Sep-2022 19:39
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I'm a little confused with Fly Buys.

 

I have an account and card, and my wife has a card which is on my account. So in theory, anything we do with Flybuys should show under the one account.

 

When we go to New World, the points show as Flybuy points.... all good. 

 

But for some reason, my wife insists that when we go to Z, that the savings we bank on petrol are held separately - so if I go to fill the car, my card will say I have 16c available, and hers will show 10c.

 

I don't think this is right, and that whatever is showing on mine should match hers, and whenever one of us uses the banked amount, the other loses it as well.

 

Is she correct and the balances for Z are separate ? I've got to fill up tomorrow and will check what savings are available and what the site shows afterwards........ 

 

 

 

As a side thing as well..... on my Flybuys account, it shows I have 3 cards, mine, my wifes and one unknown user....... I cant manipulate that 3rd user apart from blocking them from using my points. Even FlyBuys themselves couldnt help me figure out what its there for when I called them years ago. Almost like someone added their card to my account somehow....

 

 





XPD / Gavin

 

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tripp
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  #2964057 7-Sep-2022 07:37
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Right so the base currency for flybuys is "flybuys points" However there are 3 reward types.

 

1) Flybuys points (used for their reward shop etc)

 

2) Fuel discount (4 points gets your 3 cents off a litre)

 

3) New world dollars (don't know this rate as never used it).

 

Only 1 of the above 3 should be active at any 1 time.  My understand is it should be by account but it could be by card (which would explain your issue on different amounts in app).  You will need to check with flybuys about this.

 

 

 

So if you have it setup that your rewards are "fuel discount" anytime you buy something from a retailer that offers flybuys it goes directly to this reward and your flybuy points don't show up under the option 1 above, they are converted directly to the fuel discount.

 

I am setup for fuel discounts, so if i go to noel lemmings and buy something for $101 then this should give me 4 points, these 4 points convert right away to 3 cents off @ Z, my flybuys app shows me this discount under Fuel discount and my flybuys points and new world dollars remain at 0.


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