RS Components - Multiple CC charges for one order

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Forums › Finance and wealth management › RS Components - Multiple CC charges for one order

Ge0rge

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#304027 30-Mar-2023 08:12

I made a purchase through RS Components on Monday this week, individual account (not business) and paid via credit card.

Last night I noticed that I have been billed five separate times for this order, all random amounts. Two of them add up to the total order value that I have been invoiced, however the other three seem to be extra, with no explanation on the RS website.

I noticed an order in November last year was also broken into two separate charges, but they tallied to the total invoice amount.

Has anyone else noticed or experienced this?

Of course I'll call them and ask, just as soon as they open at 0900, but impatience and all that...

mkissin

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#3056425 30-Mar-2023 09:44

Yes, RS will bill you per shipment, no matter how you organised the cart/order.

You'll mainly get different shipments if the items come from different warehouses, or back orders, but it's basically impossible to accurately tell upfront how many shipments your order will end up being.

Mine have (over hundreds, maybe thousands of orders) always ended up tallying to the initial purchase amount.

richms

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#3056451 30-Mar-2023 10:41

This really got me when I used the gem visa on a large RS order and it was broken into several that were under $250 so not going to get the interest free offer. They also delay charging for things for ages so your card may not be good at the time they finally charge it.

Richard rich.ms

Ge0rge

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#3056468 30-Mar-2023 11:31

Yes - I understand the breaking up of orders, but every previous time the sum of the orders has added up to the original invoice total.

On this occasion, I have been charged nearly $60 extra, over and above the invoice total, in three additional charges.

After calling, the accounts person I spoke to can see the charges but is unable to explain why they are there - "We will email you back as soon as we can".

I'm wondering if it's time to call the bank and get the charges reversed.

richms

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#3056470 30-Mar-2023 11:36

Ge0rge:

I'm wondering if it's time to call the bank and get the charges reversed.

No because you have to have made a reasonable effort to sort them with the merchant first, and waiting for a call back is reasonable. If you get nowhere in a few weeks then yeah hit the bank up.

Richard rich.ms

Ge0rge

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#3056473 30-Mar-2023 11:41

richms:

Ge0rge:

I'm wondering if it's time to call the bank and get the charges reversed.

No because you have to have made a reasonable effort to sort them with the merchant first, and waiting for a call back is reasonable. If you get nowhere in a few weeks then yeah hit the bank up.

Fair point, thanks.

Still a bit on the nose to email an invoice, and then charge more than that.

Stu

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#3056583 30-Mar-2023 14:10

Are the other three charges still sitting on 'Pending' on your card?

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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#3056590 30-Mar-2023 14:30

richms:

No because you have to have made a reasonable effort to sort them with the merchant first, and waiting for a call back is reasonable. If you get nowhere in a few weeks then yeah hit the bank up.

As Rich has mentioned, you need to try and sort this out with the business. The bank will also have a time limit to file a chargeback, so keep that in mind when determining how long you will give the business to respond.

If they use a ticketing system, check regularly to make sure they haven't simply marked it as closed. If they do that, I take that as an indication they aren't acting in good faith and escalate the complaint immediately (noting the fact they have ceased communication).

Have you confirmed these aren't simply a hold? If they are, they will automatically be removed after a few days.

Ge0rge

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#3056592 30-Mar-2023 14:37

Stu: Are the other three charges still sitting on 'Pending' on your card?

All five charges are still marked as pending currently.

richms

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#3056596 30-Mar-2023 14:48

Ge0rge:
Stu: Are the other three charges still sitting on 'Pending' on your card?

All five charges are still marked as pending currently.

Then you haven't been charged so there is nothing to investigate yet.

Richard rich.ms

Stu

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#3056609 30-Mar-2023 15:25

As above. You should find final figures will add up correctly, and any additional charges will simply vanish.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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Gordy7

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#3057401 1-Apr-2023 11:52

A year or two since I bought from RS...

Not only multiple CC charges for each part of the split shipment, but snail mail invoice for each shipment.

Tried to get RS to email invoice notification only without success.

Gordy

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#3057433 1-Apr-2023 13:09

I normally get four emails for each RS order: order notification, enhanced notification, shipping notification, and then the invoice.

Gordy7

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#3057453 1-Apr-2023 14:16

k1w1k1d:

I normally get four emails for each RS order: order notification, enhanced notification, shipping notification, and then the invoice.

Thanks - I get your first 3 emails but a posted invoice.

Just logged into my RS account - can't see where to select invoices sent by email only - I have emailed RS again in the hope that they can fix this.

Under Order Preferences - Select Delivery Address I see:

Please note, the invoice for this order will be posted to the invoice address assigned to your account ONLY.

Then further down

Under Order Preferences - Order Notifications I see:

I would like to receive email notifications about the status of my order - which is ticked.

Gordy

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