BNZ online card payment blocked but payment got through.

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Forums › Finance and wealth management › BNZ online card payment blocked but payment got through.

rugrat

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#310748 18-Nov-2023 21:19

I forgot that I had online payments blocked on card settings.

Ordered KFC by entering credit card number into their application.

Then get a notification that card payment failed because of security settings.

Realise my error and about to go into BNZ application to allow online transactions and do again.

Before I do this, get email from KFC with receipt order details etc. Check credit card and sure enough order is showing pending charge.

Went to pick up order and all is there.

I know Apple Pay still works when I have everything blocked on credit card, but this wasn’t Apple Pay but a manual entry of credit card details.

Summary: Payment type blocked on card settings, get notification to say payment failed due to security settings, yet payment still goes through, does this sound like something is wrong when have BNZ set up to block certain card transaction types?

Batman

Mad Scientist
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#3161073 19-Nov-2023 08:33

doesn't block recurring payments, maybe it's set up as that

Linux

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#3161075 19-Nov-2023 08:58

@rugrat I block my bnz credit card in the bnz app and YouTube premium monthly payment goes thru no issues as it is a recurring payment

This is covered on the bnz site

You must of purchased kfc a few times so transaction will approve - This is not a fault

rugrat

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#3161112 19-Nov-2023 12:38

I had purchased it once before.

In my eyes a recurring payment is one that happens regularly without me having to do it each time, like a direct debit.

I looked at BNZ web site and under block card it has this:

"You can put a temporary block on your card if you’ve misplaced it, then unblock it at any time. Putting a temporary block on your card will only block the plastic card. If you have Apple Pay or Google Pay™, this will continue to work. Any automatic payments or direct debits you've set up will continue to work too."

The block online one only doesn’t have bold part, just mentions Apple Pay. A payment that I’m initiating my self, is not an automatic payment.

It is also weird that I got a notification from BNZ application to say payment failed when it hadn’t.

If it works as others have replied that anyone someone has purchased from before, it will work when things are blocked then this is not going to protect stolen card etc, as it would mean someone could purchase Petrol and anything else that has been purchased before. I do not believe this is working as intended.

boosacnoodle

963 posts

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#3161180 19-Nov-2023 14:27

Linux:

You must of purchased kfc a few times so transaction will approve - This is not a fault

This doesn't make even the slightest of sense. If I block a card - it should be blocked. If I got scammed and they took multiple payments, then blocked it and they went "yeah you purchased a few times with the scammer" that isn't going to be any more helpful.

Linux

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#3161190 19-Nov-2023 14:58

boosacnoodle:

Linux:

You must of purchased kfc a few times so transaction will approve - This is not a fault

This doesn't make even the slightest of sense. If I block a card - it should be blocked. If I got scammed and they took multiple payments, then blocked it and they went "yeah you purchased a few times with the scammer" that isn't going to be any more helpful.

@boosacnoodle I 100% agree

Stu1

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#3161200 19-Nov-2023 16:17

Should have been blocked you cant set up a standing order (DD) via kfc. BNZ is at fault either way