I checked the packing slip and discovered the desk part of the order was cancelled, so I called their "customer support" line and was informed they were unable to supply this item as despite their web site showing this item was in stock, the manufacturer had discontinued this product and was advised a refund for the item & freight would be processed immediately.
January 7, 2010 called them again and was advised the Team Supervisor had not had a chance to process my refund, but it would be done the following week.
January 19, 2010, called them again and was advised they had made an error and credited someone else but they would fix the problem and I would have my refund in my bank account either January 20 or January 21.
At the time of writing this on January 25, I have yet to receive my refund.
Am I being unreasonable in thinking this is completely unacceptable, both in regard to being charged for an item that was not in stock and then despite almost a month passing, for me to still waiting on a refund ? (Bear in mind this is a MAJOR public company I am dealing with).