Want to switch from 2 degrees Fibre but Quic page shows no Fiber at my address

Forums › Quic › Want to switch from 2 degrees Fibre but Quic page shows no Fiber at my address

Rsmith

35 posts

Geek

#318840 26-Feb-2025 10:48

I want to switch from my 1G 2 degrees fibre to Quic 2G hyperfibre but the Quic web page shows it's not available at my address. I assume since I have fibre with 2 degrees and 2 degrees also show hyperfibre available at my address then Quic can provide hyperfibre?

Is there anything in particular that I should factor in when switching from regular fibre to hyperfibre? I know I will need a new ONT but I assume this gets delivered? I'm currently using a Mikrotik RB5009 which should be sufficient.

saf

164 posts

Master Geek

ID Verified

Trusted

Vetta Group

Subscriber

#3347820 26-Feb-2025 10:51

Correct, if you currently have fibre, then this will just be a checker error.

Sometimes the automated checker isn't 100% correct, like any automation.

Just click the "If you're sure you have Fibre available, click here to continue." hyperlink that is displayed to proceed through.

When you put a Hyperfibre order through, it'll recognise that you need a Hyperfibre ONT swap, so outside of a longer period to wait to go-live and a tech visiting for an ONT swap, it'll be like any other provider move. :-)

My views are as unique as a unicorn riding a unicycle. They do not reflect the opinions of my employer, my cat, or the sentient coffee machine in the break room.

nztim

3819 posts

Uber Geek

ID Verified

Trusted

TEAMnetwork

Subscriber

#3347830 26-Feb-2025 11:12

Your exchange might not be hyperfiber enabled, checked on the chorus website that you can get HF ?

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

CYaBro

4589 posts

Uber Geek

ID Verified

Trusted

#3347840 26-Feb-2025 11:46

The Quic address checker shows that fibre isn't available at our address yet we do have fibre (Since the end of 2020) and we've had a Quic connection here in the past! 🤣

Opinions are my own and not the views of my employer.

Rsmith

35 posts

Geek

#3348298 27-Feb-2025 09:51

Thanks, I'm pretty confident that it's available then. Just wanted to check since every post I've seen seemed to be from people in Christchurch or Wellington