Slower internet than previously - Need help from Quic

Forums › Quic › Slower internet than previously - Need help from Quic

sud0

282 posts

Ultimate Geek

ID Verified

Lifetime subscriber

#319061 18-Mar-2025 21:52

I have a 2Gbps internet with Quic, but it has gone down to around 900Mbps in the past few months.

This is a screenshot of a speed test made in November from my mobile phone:

This is a speed test from the router (which is connected to the ONT) directly to the internet today:

Nothing changed on my end - no firmware updates nor new features enabled (i.e. firewall, QoS). So I need Quic's help to troubleshoot this better, but they haven't replied to my emails.

I have 2x TP-Link BE85. ONT is connected directly to one of them via a 2.5G Ethernet port.

What I've done so far:

rebooted routers, ONT
speed test directly from the Router

Please, if anyone from Quic here can help, that would be much appreciated. Thanks!

Lucas

lpossamai.me

freitasm

BDFL - Memuneh
79141 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#3355018 18-Mar-2025 22:23

Are you sure about the QOS? I had a TV that was previously used for testing QOS and the feature was since turned off. When I put that TV back in the network months later, the feature turned itself on again (possibly a bug). It took me hours to find the problem because I assumed QOS was off - it was not.

Have you tried changing the ethernet cable between ONT and router to ensure it's not a faulty cable?

michaelmurfy

meow
13217 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#3355026 19-Mar-2025 01:16

Log a Troubleshooting thread on their Discord seeing you're on there.

But to me, that looks like you've got a Gigabit link somewhere. Quic are a self service ISP so this initial troubleshooting needs to be done by you. Afraid the only time that Quic will investigate is if you log a fault and I wouldn't actually recommend doing that.

As another part of troubleshooting if you've got a device with a 2.5Gbit Ethernet port plug this into your ONT and do a Speedtest from that.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

sud0

282 posts

Ultimate Geek

ID Verified

Lifetime subscriber

#3355064 19-Mar-2025 10:10

michaelmurfy:

Log a Troubleshooting thread on their Discord seeing you're on there.

Oh yeah! Forgot about the Discord server. Will do that now.

I don't have a 2.5G device that I can plug directly to the ONT no. I double checked QoS and it is disabled in my router.

Lucas

lpossamai.me

3l3m3nt

108 posts

Master Geek

ID Verified

Trusted

Lifetime subscriber

#3355479 20-Mar-2025 09:26

I'd 100% think it's a 1Gbps link somewhere and/or an autonegotiation issue between your CPE and whatever else you're running behind it. Did you have much success with the discord community?

Dunedin, NZ
Quic Broadband | Rocket 1G/1G Hyperfibre (Yes, you read that right!)
Dunedin Live Webcam (4K) | Quic Smokepings

Referral Links:
Quic (use R282731EPGJMG on checkout for free setup, and to help me pay for my fast internet addiction)
Contact Energy (use FRTDD2R for $100 credit)

sud0

282 posts

Ultimate Geek

ID Verified

Lifetime subscriber

#3355625 20-Mar-2025 14:27

Hi guys.

Yep, it's now fixed. I changed the cable and also have reset the routers. Not sure which one fixed it, but it's back at full speed now! :D

Lucas

lpossamai.me