Quic Reliability/Stability Question before switching back

Forums › Quic › Quic Reliability/Stability Question before switching back - Hamilton

PSlover14

203 posts

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#319201 1-Apr-2025 22:05

Hello all,

I actually was a customer with Quic from the second half of 2023 and the first couple of months of 2024, but we switched away to Bigpipe after all the maintenance and downtime week after week.

I don't blame this on Quic at all, given I believe most of it was around a large project to upgrade infrastructure, but on the other hand since we were working from home and there were days where the internet would be out for hours we needed to change.

All that rambling aside, I want to save some money on my fibre bill and Quic is cheaper then Bigpipe, so I've been considering switching back. Has the stability improved in Hamilton/TFF regions? One big one was when a fibre line got cut along the expressway to auckland if I remember correctly, it seemed Quic didn't have any failover in our area that other ISPs did, is that a thing that Quic has now? I have to sorta sell this changeover to my flatmates outside of "we're saving some money" because if I say we're switching back to Quic after the rough start there will be pushback.

I'm also interested in trying out IPoE/DHCP if possible if for no other reason then curiosity, is that something that should "just work" with a USG Pro 4?

Thanks,

-pslover14

michaelmurfy

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#3359596 1-Apr-2025 22:39

Reliability is totally fine these days and if there are issues they’re quick to own up to them.

No contracts, you could just try them?

With the USG Pro as this is an older product that does PPPoE offloading just stay with that. If you switch it to DHCP (IPoE) you’ll need to factory reset it and set it up again as it’ll otherwise expose everything (and not pass internet) due to a bug with its firewall when you switch from PPPoE to IPoE.

There is also redundancy. If the TFF network has issues however there’s nothing they can do and this has been a little bit of a problem lately from what I’ve seen affecting all providers. Maintenance is the other thing - all providers do it but the key is you know the maintenance windows with Quic.

Lastly, they have a discord community and are pretty open in there 😊

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PSlover14

203 posts

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#3359602 1-Apr-2025 23:37

michaelmurfy:

Reliability is totally fine these days and if there are issues they’re quick to own up to them.

No contracts, you could just try them?

With the USG Pro as this is an older product that does PPPoE offloading just stay with that. If you switch it to DHCP (IPoE) you’ll need to factory reset it and set it up again as it’ll otherwise expose everything (and not pass internet) due to a bug with its firewall when you switch from PPPoE to IPoE.

There is also redundancy. If the TFF network has issues however there’s nothing they can do and this has been a little bit of a problem lately from what I’ve seen affecting all providers. Maintenance is the other thing - all providers do it but the key is you know the maintenance windows with Quic.

Lastly, they have a discord community and are pretty open in there 😊

Thanks for the quick (haha) reply!

RE Reliability: Good to hear it's better. Quic 100% were always upfront about outages when we previously were a customer, they were just slightly too often for my specific usage (they did the responsible thing of scheduling them in the middle of the night but that unfortunately is kinda peak usage in my household between 7pm-3am, not a lot they could do there without pissing off the majority, especially when they were doing weekly outages for core infra upgrades.)

Not particularly wanting to run two internet connections (read: two bills) just to try them and don't want to confirm cutting off bigpipe until I'm 100% sure that we're leaving, primarily because if service gets provisioned to another port on our ONT it's a pain (ONT is in the ceiling for some reason, thanks landlord).

TY for the advice re switching off PPPoE on the USG Pro. Definitely not keen on resetting it and having to mess about trying to readopt it into my unifi controller so will leave as is either way.

Was happy to hear they have a discord, no idea if this existed when I first signed up but if so I really should've joined!

This is super helpful overall, thanks,

-pslover14

mentalinc

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#3359611 2-Apr-2025 06:48

Already said above but they are all good now no outages like you experienced as they did the large upgrade. Only outages are the small upgrades to firmware etc.

There are plenty of referral codes in peoples signatures for sign up, there is also a few hidden in an easter egg on their website if you want to have a play with that.

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Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

xpd

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#3359625 2-Apr-2025 07:44

Been with them for a little while now, and had no major issues :) Which is more than what can be said about the ISP I was with who still to this day deny there was any issues..... ;)

I recommend Quic to all my friends as long as they're relatively tech savvy enough to run a tracert.

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phrozenpenguin

833 posts

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#3360345 3-Apr-2025 23:06

Interested to see the comments as longtime Bigpipe customer with no complaints. But when I looked recently I think there was $1/month in it for me to change, which wasn't worth the hassle for me. I would also lose/have to pay for the static IP I currently have, which is a downside. But looks like reliability is better now, which is good for everyone.