Considering Quic as my new ISP

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Chrison

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#319405 22-Apr-2025 13:13

Hey,

moving up to Auckland from Tauranga and finally getting rid of 2degrees (who wants $20/month more after the move because bla bla economy is so bad, they're basically starving over there and desperately need my hard earned money to survive)

First question is, I move in roughly 2 weeks, dont know the ONT serial yet (and probably wont because too much of an ask from the property manager)
How long would it take quic to get me up and running? If I order today, is my connection gonna be there on day #1? Any experiences?

Second question is, how reliable is the connection? Gonna go for the 900/400 offer. Anyone having any issues and how fast does Quic usually resolve those?

I had hoped I could join their discord server before signing up, and ask my questions there. But seems to be a rather exclusive discord for customers only :-)

Last but not least, anyone got any experience with setting up their Synology RT2600ac with Quic? Currently got my connection set to auto, is that gonna be enough or do I need to do any setting up?
Asking because the wife's expecations is gonna be, internet is up the second we walk into the new place and found the ONT :D

Cheers from (currently not so) sunny Tauranga,

Chris

Behodar

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#3366503 22-Apr-2025 13:19

If the ONT is already there then I think they'll be able to go live at 6am the day after you order. I can't promise that though :)

You might run into this issue with your Synology. I'm not sure whether it ever got a proper fix, vs. the "hack" that I ended up with.

freitasm

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Geekzone

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#3366505 22-Apr-2025 13:39

If you have your Synology set to auto it will be fine. Just make sure to have the same VLAN ID in your request. So if you used it on 2degrees with Auto, and had the VLAN ID 10 set, then on your request make sure to list DHCP and VLAN ID 10. This way it will "just work".

As for the static route issue, it is still there. It may or may not affect you depending on the IP address you receive from Quic and which service you want to access.

In my case my IP 103.x.x.x starts with the same as my company's OpenVPN 103.x.x.x address (in a different ISP). This means if my connection is reset a new 103.0.0.0/8 route is created and I can't access my company's VPN. I just SSH into the router and delete this route.

I have reported this to Synology, as have others. Not sure if it will be fixed any time soon. But this is not a Quic problem.

Lias

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#3366514 22-Apr-2025 14:47

Chrison:

How long would it take quic to get me up and running? If I order today, is my connection gonna be there on day #1? Any experiences?

It depends on the LFC (and I think Tauranga is non Chorus) but others have been up and running within an hour or two of putting their order in.

Chrison:

Second question is, how reliable is the connection? Gonna go for the 900/400 offer. Anyone having any issues and how fast does Quic usually resolve those?

Been with Quic nearly 2 years, there were some teething troubles (they had a bad run with very rapid growth, hardware failures etc), but I've had no complaints for some time. Response times are.. exceptional.. by the time I realise something's off, switch over to Discord, it's often already been acknowledged by a staff member.

Chrison:

I had hoped I could join their discord server before signing up, and ask my questions there. But seems to be a rather exclusive discord for customers only :-)

It's tied to the account holder, so yes access is very limited (e.g. in a flat, only the named account holder can get in).

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

shanes

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#3366517 22-Apr-2025 15:09

Chrison:

First question is, I move in roughly 2 weeks, dont know the ONT serial yet (and probably wont because too much of an ask from the property manager)
How long would it take quic to get me up and running? If I order today, is my connection gonna be there on day #1? Any experiences?

My experience 12 months ago.

They didn't need the ONT serial number, the address was fine.

I put in an order on a Friday at 11:06am, got an email at 11:21am saying it will go live at 1pm.

Unfortunately I had to log a fibre fault at 4:23pm, by 4:43pm Quic had booked the earliest available Chorus tech visit for 7-11am on the following Sunday, fixed and going by 10am.

Great service!!

saf

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#3366594 22-Apr-2025 19:43

Great questions!

As you're moving into a property in Auckland, which is likely in a Chorus area, so long as your address matches that of an address in Chorus' database, you can be online fully automatically in 1-2 hours thanks to automation!
If it needs some manual intervention, one business day is plenty as there's an existing ONT in place. In short, no problems having a connection live for when you move in.

Others have, and can, commented on the reliability as I'd be a bit biased, but a heap of work has been invested into the network over the last 1-2 years.

The Discord server is strictly customer-only at present, however as soon as your connection is locked in and you receive your go-live email, you'll be able to join the Discord community before you actually move in for if you have any pre-go-live questions for the great folk in there.

Synology will either be fine on PPPoE, or others have experienced some oddities with the route table needing some tweaking on DHCP due to a known bug as mentioned earlier in this thread.

Look forward to welcoming you on board!

My views are as unique as a unicorn riding a unicycle. They do not reflect the opinions of my employer, my cat, or the sentient coffee machine in the break room.

Chrison

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#3366639 23-Apr-2025 07:46

Nice thanks for all the replies.

I think this settles it, I'm coming to Quic, love the one-off deal for the static IP. Wife will hate me for spending money on it but my server rack will love it 😁